Maryland Feedback
MD - 19560 Frederick Rd, Germantown - 8/2/16
I was very frustrated with the insurance company at fault, but the staff at Gerber was very nice and supportive. I was given an estimate immediately and the car was fixed in 24 hours. The car had been vacuumed and polished when I picked it up. I was very pleased with the job they did and very happy with their attitude and professionalism toward me. The car looks great!
MD - 7706 Race Rd, Jessup - 8/2/16
Extremely fast turn-around for my vehicle. Many thanks to the team that worked on my vehicle. Also, appreciate the voicemail/email updates from Taylor.
MD - 9943 Washington Blvd, Laurel - 8/2/16
Amber and Eric were exceptional with their customer service skills. I like their mannerism. Both were on key (but not an over-kill) on trying to make sure that I was taken care of. They are on the front line and approaching someone with their stamina that early in the morning is what's needed. Great Job! (Brandon from Geico is wonderful)
MD - 9943 Washington Blvd, Laurel - 8/1/16
Mary and everyone else there did a fantastic job while my car was getting fixed. I was a little nervous but I was reassured and walked through the entire process. It was fast and effective. I would definitely recommend Gerber Collision in Laurel to anyone!
MD - 9943 Washington Blvd, Laurel - 8/1/16
Everyone was kind and helpful to me. Mary was so bright and cheerful., as was the person who took care of me when I brought my car in. The repair people even went the extra mile! Somehow, I had lost the fog light cover in my front grill. I had obtained a new one from Toyota, but didn't know how I'd get it put in place. The repair people did it for me cheerfully. THANK YOU!
MD - 9943 Washington Blvd, Laurel - 7/31/16
SATISFACTORY
MD - 9943 Washington Blvd, Laurel - 7/29/16
Great Customer service by Mary. My insurance company and the other parties insurance played a nice game of keeping me in the dark and not letting me know what was going on with my claim. Thanks to Mary "the check is the mail excuse" had a nice ending. thanks!
MD - 8211 Snouffer School Rd, Gaithersburg - 7/29/16
Outstanding repair job! Great communication and friendly atmosphere. I couldn't be more satisfied with my experience. A+
MD - 7706 Race Rd, Jessup - 7/26/16
Gerber Collision and Glass auto body repairs exceeded all my expectations. The quality repairs showed that Gerber Collision and Glass are committed to excellence.
MD - 7706 Race Rd, Jessup - 7/26/16
The service was superb! This is my second time using Gerber for collision purposes; I would recommend to anyone that is looking for good, fast, and very reliable service please select Gerber!!! Also, very professional and communication (up-dates) is outstanding.
MD - 1047 Maryland Rt 3 N, Gambrills - 7/25/16
Top notch customer service. I received lots of feedback on the progress of my repairs and when I could expect to have my car returned. I did not have the same experience at another repair shop. Subsequently, I will be back should I need any future repairs. Thank you!!
MD - 9943 Washington Blvd, Laurel - 7/25/16
Every accident my car has been in it's been fixed by Gerber Collision & Glass. I find their customer service is outstanding. No matter who greets me they all are respectful, pleasant, upbeat and readily to assist. This time here was the same, I appreciate Amber, Brendan (GEICO) and the other guy my husband spoke to who I failed to remember his name, please charge it to my head and not my heart. I thank you guys so much for taking care of my 2006 Avalon and fixing it to perfection. I appreciate it very much. Wishing you continued success with Gerber Collision and your fabulous customer service.
MD - 9943 Washington Blvd, Laurel - 7/21/16
Good Service.
MD - 9943 Washington Blvd, Laurel - 7/21/16
The service that I received from Gerber Collision and Mary was exceptional from the beginning of the process until the end.
MD - 9943 Washington Blvd, Laurel - 7/21/16
Everyone at the shop was very helpful and kind, but Mary was especially great! She was so nice and helped me get out the door quickly!
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