Kokomo, IN - 418 Kentucky Dr
IN - 418 Kentucky Dr, Kokomo - 1/19/19
They did a great job. can't tell I buggered up my car. Also, when my battery died in their parking lot, they jumped me so I could be on my way. I refer all of my customers here (insurance agent) because I know they will be satisfied as I am. So not only am i a customer, but I am a business partner.
IN - 418 Kentucky Dr, Kokomo - 11/2/18
Dropped off car on Sunday 10/28/18 night drop. Repairs under the lifetime warranty to the drivers side rear door of our 2010 Ford Flex. Picked up car at 1030am on Friday 11/2/18. Looks very good, very happy with repair at this time. Original repair was performed by Collision Cure, Thank you to Gerber for honoring the lifetime warranty.
IN - 418 Kentucky Dr, Kokomo - 3/16/18
Great job. Love the many status updates!
IN - 418 Kentucky Dr, Kokomo - 3/6/18
Great Service!! Would Recommend to Family and Friends!! Friendly, Fast, and Very Accurate.
IN - 418 Kentucky Dr, Kokomo - 2/21/18
Repair finished ahead of schedule. Good communication.
IN - 418 Kentucky Dr, Kokomo - 2/7/18
When I picked up my car, it looked good. I took it for a 150 mile road ride to check it out. My car drove good, handled nice and the allignment appeared to be fine. So far, so good. Thank you
IN - 418 Kentucky Dr, Kokomo - 12/9/17
These people were very good. The work was excellent. The lady I worked with was Michelle and she kept me informed all through the repair process. She made the repair process very easy. I was very happy with every aspect of the repair.
IN - 418 Kentucky Dr, Kokomo - 6/6/17
Great Service. Will choose this place again and recommended to others. Thank you so much. Very nice people.
IN - 418 Kentucky Dr, Kokomo - 5/3/17
Repairs look like new and time for repair was very reasonable.
IN - 418 Kentucky Dr, Kokomo - 3/30/17
IN - 418 Kentucky Dr, Kokomo - 2/7/17
TALKING ABOUT OUR VISIT AND THE ATTITUDE TOWARD US "ALL" THROUGH THE PROCESS OF GETTING OUR VAN REPAIRED, WE WERE QUITE PLEASED AND SOMEWHAT SHOCKED. MY HUSBAND SAID IT WAS LIKE LIVING BACK IN THE EARLY 60'S WHEN OWNERS FOUGHT FOR YOUR BUSINESS. The Estimator Brandon H. went way overboard to get us comfortable with what he was going to repair, related to what we were telling him. Making sure we were both "communicating." Then, when we went in to pick up our van, Michael V.,( now known to us as the Manager), went all through the processes step by step to allow us to feel comfortable. ( we thought by his actions and details that he was one of the guys who preformed part of the work. Knowledgeable, detailed and calm in spirit.) Anyway, our visits and updating through the phone calls, all in all, gave us a sense of calm ... and peace through it all. Side note: While we were there, an old, ( I mean old) man came in the lobby. (I'm 70 this year, but he was old) The old man had been there the day before. Hard of hearing and loud, Michael excused himself knowing there might be trouble between the man and the secretary. ( Because of the hearing problem and the man's lack of understanding, related to that hearing problem) It was a delight to see Michael's reactions of respect and care for the man. A character not found in this day and time. Upon clearing up the problem, Micheal apologized to us and went on with the task of signing us out as it were. read more
IN - 418 Kentucky Dr, Kokomo - 1/7/17
IN - 418 Kentucky Dr, Kokomo - 12/23/16
Great service, fast and friendly
IN - 418 Kentucky Dr, Kokomo - 11/18/16
Several delays plagued the repair, most beyond their control, and I am finally picking back up my car this morning. Once I made clear I wanted to be in direct contact with them, things were clearly communicated and the staff were very accommodating. They even offered to drive me to work this morning when there was a delay in receiving my car this morning. I work an hour away, so I know the offer to drive me to work would have been an inconvenience to them. Luckily I had time to wait so I am relaxing in their lobby for my vehicle to be ready.
IN - 418 Kentucky Dr, Kokomo - 11/11/16
My vehicle needed paint fixed on the top from manufacturers recall. The work Gerber put into my vehicle was great, and their customer service was even better. From start to finish I was updated and understood what was going on. I believe the employees who work at this location take pride in their work and enjoy what they do. Overall satisfied customer.
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