Illinois Feedback

IL - 8250 N Skokie Blvd, Skokie - 12/25/10

David Martinez was great. He explained everything in detail to me and, when he called to say my car was not ready he explained why perfectly, I would like to thank him for his help.

Deborah Y

IL - 8250 N Skokie Blvd, Skokie - 12/24/10

I was given a bi-weekly update of the car status. Promise deadline met. Very good craftsmanship on the car. Well recommended for others and future repairs.

Marc A

IL - 8250 N Skokie Blvd, Skokie - 12/24/10

The service I received at Gerber in Skoki was outstanding. Jim Heitzman was extremely helpful. He called twice while my car was there to keep me updated on the repairs. This was the second time I had my car at this shop and I will not hesitate to bring it back if I ever need to again. The reception staff was very courteous as well.

Susan P

IL - 801 N State, Elgin - 12/23/10

Friendly staff and great service.

Blair Z

IL - 1060 W Huron St, Chicago - 12/23/10

I went into the Gerber Collision And Glass facility at 1060 West Huron St. in Chicago, on Monday of this week. My driver’s side door was pulled slightly off track in a terrific windstorm several weeks ago. After this incident I would often hear the wind howling as I drove if the door didn’t close just right. Originally, I took the car into the Toyota Dealership, where I bought it, and after an hour of examining the car and gathering much information I was given two possible estimates; one for a bit over $100 and a second estimate for about $300 if a hinge needed to be replaced. I was told that they would have to order the part and it could take about two weeks to arrive. I decided that I needed a second estimate and ended up at Gerber Collision. I was met as I entered by Mr. Danny Contreras who immediately arose from his desk and gave me ... a warm, friendly greeting. I told him about the windstorm as he followed me to the car. He looked it over for less than two minutes. He pointed out the misalignment and told me that I might need a hinge for about $90. He wanted to show it to one of the technicians as he thought it really would be a quick fix. He said it would take about 10 minutes. Less than 10 minutes later he asked me to come out to the car. The door was realigned and shut perfectly each time I opened and shut it. In addition he had the car washed for me. When I asked how much I owed him he said, “Oh there’s no charge.” He flashed me another warm smile. Now that is what I call, “Knock your socks off,” customer service! You can bet I’ll be telling all my friends about Gerber Collision And Glass. read more

Ambie G

IL - 7902 Forest Hills Rd, Loves Park - 12/23/10

Great service. Everyone was friendly and helpful and didn't just say they wanted us to be completely satisfied, but worked to make sure we were. Thank you.

Heather E

IL - 5948 N Northwest Hwy, Chicago - 12/23/10

Andy was so helpful, I knew my car was in good hands. She would call and update me daily!!!! Thanks!!!

Tracy B

IL - 1001 Remington Rd, Schaumburg - 12/23/10

We have been using Gerber for repairs for over 10 years and have never been disappointed with the service. We have had more than a few accidents and would not think of going anywhere else but Gerber for repairs. Thank you for your great work!

Tony S

IL - 8250 N Skokie Blvd, Skokie - 12/23/10

I had a wonderful and professional experience with Gerber. My car was damaged while parked on the street. My insurance company was very easy to work with and recommended Gerber for my collision needs. It was a great choice. Fast, friendly, courteous...they really made it easy. Jim, my estimator, was extremely caring and timely with all my questions and concerns. I would highly recommend them to family and friends.

Nikee F

IL - 16100 Suntone Dr, South Holland - 12/23/10

I just wanted to say that dealing with this Gerber Collision Center in South Holland Illinois was an absolute pleasure. From Marlon's tone a manner, as well as the very informational receptionist, we were thoroughly satisfied. I am a VERY picky person and even I was impressed with the work! I am sure that with consistent performance like what we experienced, this Gerber office will be open for years to come! Great job team!

Jammie S

IL - 20445 Milwaukee Ave, Buffalo Grove - 12/22/10

I recently had my car repaired at Gerber. I had excellent service. I was particularly impressed with Jimmy. He had a great disposition and was very helpful.

Benita H

IL - 3425 N Halsted St, Chicago - 12/22/10

The front desk staff as well as the service technicians were great. The good was well done. Thanks Sam!

Miroslav S

IL - 3425 N Halsted St, Chicago - 12/22/10

Raul Rodriguez was very courteous, providing wonderful customer service!

Lindsay R

IL - 3006 W IL Route 120, McHenry - 12/22/10

It was a pleasure doing business with Gerber Collision & Glass. I appreciated their willingness to pick my car up at my home and their phone calls every few days to keep me informed of the repair process. Everyone I dealt with at Gerber was kind and friendly. And the car looks brand new now. I'm amazed. Thank you all.

Maida L

IL - 3425 N Halsted St, Chicago - 12/21/10

Excellent Service, really appreciate the help Will T. and Sam R. provided.

Michael S