Illinois Feedback

IL - 8250 N Skokie Blvd, Skokie - 1/20/11

David Martinez gave me excellent service! He was very helpful he answered all of my questions.

Rochelle P

IL - 6200 Berkshire Dr, Crystal Lake - 1/19/11

I JUST HAD MY CAR WORKED ON RECENTLY BY RICK HALIK AND HE DID AN AWESOME!!!!!! JOB MY CAR LOOKS BETTER THAN NEW THANKS SO MUCH!!!!!!!!!!!!!!!

Elise M

IL - 6200 Berkshire Dr, Crystal Lake - 1/19/11

The guy who worked on my van, Rick, did an awesome job! the vehicle looked better than when I bought it!

James R

IL - 801 N State, Elgin - 1/19/11

I live in Elgin and recently had a car accident, so after the accident I had to find a body shop to fix my car. Since I have never had to have body work done on my car I didn't know where to turn. So after checking out places on-line I took my car into Gerber and they examied my car and told me what my car needed in repairs and brought my car in on a Tuesday and it was repaired by Wednesday afternoon. Thank you to everyone at the Elgin, Il Gerber for the great service and fixing my car.

Amy R

IL - 400 W Grand Ave, Elmhurst - 1/19/11

"Damage by unknown cause was detected on my new vehicle in late November. I callled my insurance (Hartford) the same day and they referred me to Gerber in Elmhurst Illinois. My first excellent experience on this claim came on my phoe call. A quick answer and a human being on the other end of the line. That person was Lacey. She was very pleasant, informative and provided good service. I went there the same day within an hour. As I arrived my insurance carrier happened to be on the phone with Lacey at Gerber. Within 10 minutes Lacey had noted the necessary information and brought Sam into the process. Within 20 to 30 minutes Sam presented me with an estimate for the damage. The courtesy , efficient and professional means of Lacey and Sam was so good it almost took the "bite" out of the damage that had been done to my car. It ... was some of the best customer service, I had received in a long time. I had no doubt that is where I wanted to get my car fixed. In early Jan I made an appointment to get the car fixed. All of the same high quality service continued in that process. Again Lacey and Sam were just great. My car was finished in two days, exactly as Sam had stated in the estimate. I picked up the car. The work looked excellent and the car immaculate clean. And I might add the Hartford Insurance handling and service were also First Class. MY Thanks to Lacey, Sam and Gerber. The service and Friendliness were magnificent. You are meeting your goal for World Class Service. MAY GOD BLESS" read more

Bill & Betty B

IL - 2664 Green Bay Rd, Evanston - 1/19/11

I highly recommend the Gerber Green Bay shop (and the company itself happens to have an excellent reputation, also). Rob is a warm, honest, thoughtful person who is very skilled in the business of evaluating and repairing damaged cars. He and Rachel, his assistant, are easy to work with and seem to be very caring people. My car sustained more than $5,000 worth of damage (from someone slamming into it in the middle of the night near my apartment), and Rob and his mechanics fixed every piece of it and more. I love this car and am delighted to have it back -- in excellent shape.

Beth S

IL - 3425 N Halsted St, Chicago - 1/19/11

This is my second experience with Gerber, and both have been really good. This time however stood out due to the outstanding service of Sam who was my adjuster at the Chicago Halstead location. He kept me informed of the progress of the repairs and was very easy to do business with. I still need to return to get a part installed, but he assured me that it is a priority to make it as quick and seemless as possible.

Kenyatte G

IL - 8250 N Skokie Blvd, Skokie - 1/19/11

WE FOUND THE SERVICE TO BE EXCELLLENT AND THE EMPLOYEES TO BE VERY FRIENDLY.

Homer G

IL - 8250 N Skokie Blvd, Skokie - 1/19/11

The service provided by David Martinez at Gerber was outstanding; he was polite, helpful, and explained everything. The service provided was excellent and as promised.

Richard C

IL - 2360 Ogden Ave, Downers Grove - 1/18/11

My car looked fantastic! Thank You for doing such a great job. My side mirror moves into the down position when I turn off the car. The electrical wiring is not right.

Loretta S

IL - 3425 N Halsted St, Chicago - 1/18/11

Great job! Speedy service and Chris was phenomenal!

Michael S

IL - 5948 N Northwest Hwy, Chicago - 1/18/11

Andi made the experience an extremely pleasant one! My car looks perfect. I will recommend your shop to my family and friends. Thanks Andi!

Sheila M

IL - 6801 Mill Rd, Rockford - 1/18/11

My car was hit by a deer and did $3,000 dollars in damage. Gerber appraised the damgae to my car and had it repaired in a timely manner. They did a great job! A few days later there was a noise coming from the area the repairs were done. Gerber made an appointment to look the car over. They throughly checked the car out and then took the time to go over the car with me; everything seemed to be fine. I felt relieved that they stood by their work and that I could call them with my concerns.

Pat & Gerardo A

IL - 8250 N Skokie Blvd, Skokie - 1/18/11

DAVID MARTINEZ DID AN EXCELLENT JOB. HE WAS VERY INFORMATIVE AND HE FOLLOWED THRU.

Earl B

IL - 8250 N Skokie Blvd, Skokie - 1/18/11

I brought my car in after a collision. I was greeted by James Heitzman, who explained to me the process, what needs to be taken care of, and how long it would take my car to get fixed. James was very professional and kind. He made me feel that I made a right choice to bring my car to Gerber, and I knew it would be well taken care of. James kept me updated with the repairs and progress. When I got my car back, I was very satisfied with the job. It looked great, just like brand new! Gerber also washed my car inside and out, which is very much appreciated. Thank you Gerber, and James for taking such good care of my car and me, and exceeding my expectations!

Asmat K