Illinois Feedback
IL - 2360 Ogden Ave, Downers Grove - 4/26/11
Prompt service, good communication, quality work.
IL - 1904 Lehigh Ave, Glenview - 4/26/11
The customer service by Tony was excellent. The work done by your tech was excellent. I will be telling people about Gerber.
IL - 3425 N Halsted St, Chicago - 4/26/11
I want to commend CHRIS FREIHAUT at the Chicago North Halsted location for his very helpful, courteous service when I had to get my Pontiac Vibe repaired after an accident. He really went the extra mile in helping - even when the rental car people didn't get there on time & I was late for work. Chris was incrediblt patient, always with a smile. Customer Service is generally poor these days but not with Chris! Thank you & please make sure upper Management sees this as well as Chris.
IL - 6801 Mill Rd, Rockford - 4/26/11
Very happy with the quick and timely matter called on Monday installed the next day. Kevin was very knowledgeable and explained every step.
IL - 8250 N Skokie Blvd, Skokie - 4/26/11
Its been pleasure to get an appointment and the job well done. Service is above excellent.
IL - 8250 N Skokie Blvd, Skokie - 4/25/11
Thank you for your help!
IL - 8250 N Skokie Blvd, Skokie - 4/25/11
Jim Heitzman provided outstanding service. From start to finish I felt he had my best interest in mind. He was very friendly and responsive.
IL - 2664 Green Bay Rd, Evanston - 4/22/11
Gerber's customer service and quality of work in excellent. Our minivan looks as good as new after they fixed collision damage on the bumper and rear tail light. I came back to Gerber a few days later with a a problem in the driver side window that ended up being caused by a Toyota recall issue. Rob and his team fixed it for free with no questions asked - that is great customer service!
IL - 3425 N Halsted St, Chicago - 4/22/11
I brought my car in recently for a quote for scratches/dent repair of my BMW SUV. The staffs from the receptionist (? Sida) to service advisor (C. Freihaut) were extremely courteous, friendly, and helpful. They made me feel welcomed immediately which is a rare occurrence these days in regard to customer service. Chris was willing to work with other quotes that I had obtained. My calls were returned promptly and all questions/concerned were answered. The repair process was made painless and I got the car back within the promised time frame. It was memorable that a Gerber staff member approached me apologizing for startling me 3 days ago when he started the Gerber race car while I was waiting for my quote :) The car was cleaned inside out and restored to its original beauty. The overall Gerber experience was indeed a 5 star experience. They ... read more
IL - 3425 N Halsted St, Chicago - 4/22/11
Raul provided me with the best customer service throughout the entire process. He provided me with timely updates on the status of my car's completion. He even went out of his way to ensure my car would be ready in time for an out of town trip. Thank you, Raul! You rock!
IL - 7902 Forest Hills Rd, Loves Park - 4/22/11
We are very happy with repairs on our vehicle. Everyone was very helpful and friendly and kept us informed as repairs progressed.
IL - 8250 N Skokie Blvd, Skokie - 4/22/11
Very prompt and courteous service, fair estimate. Great experience.
IL - 8250 N Skokie Blvd, Skokie - 4/22/11
The service by David Martinez was excellent. The repair was accomplished quickly and great work. David is also very personable.
IL - 8250 N Skokie Blvd, Skokie - 4/22/11
David was very nice and understanding when I got at Gerber, I just had a bad accident and he show empathy and concern. Thank you David this Co. should be happy to have you.
IL - 8250 N Skokie Blvd, Skokie - 4/22/11
Great service
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