Illinois Feedback
IL - 6200 Berkshire Dr, Crystal Lake - 9/30/11
"After having trouble and being totally dissatisfied with work done at a suppossedly reputable body shop.???????????? took my car to Gerber to see if they could repair the repair. Mike was very, very helpful and the work was carried out in a couple of days, needless to say the repaired, repair was excellent.!!!!!!!! Taking my car back for "slight " repairs to the front end. Hate winters.!!"
IL - 400 W Grand Ave, Elmhurst - 9/30/11
on sept.12th i walked into the center to make and appointment for and est. jacklyn the receptionist .told me no need for the appointment she'd see if someone could give my car a look right then.first surprise!!!.out came paul pennella who greeted me with a firm hand shake. and asked how he could help me. i'm stating this because i'd just left a competitor who was not so customer committed.paul looked at my car we went back into office and in approximately fifteen minutes i had my est. & repair time.the competitor told me he could fax or e-mail me the est.i found a gerber five day car rental coupon on line.which they honored. second surprise!!!.my car was done in the four days promised and looked like it had never been damaged.third surprise!!!!. to jacklyn,paul and everyone at this center thank you. everyone preachers customer service ... read more
IL - 1904 Lehigh Ave, Glenview - 9/30/11
Excellent service customer and excellent work done on my car - thank you for the pain free experience
IL - 1001 Remington Rd, Schaumburg - 9/30/11
Great service. Work completed earlier than estimated. Staff is very friendly and caring.
IL - 6200 Berkshire Dr, Crystal Lake - 9/29/11
I was very impressed with the service I received form the staff,also the work was finished in less time than I had anticipated. The repair looks great and I will certainly recommend this location to my friends.
IL - 1904 Lehigh Ave, Glenview - 9/29/11
"The folks at the Glenview, IL outlet were so friendly, quick, helpful and on top of my issue that I would highly recommend their services again. Probably the most pleasant "car-issue" experience I've ever had!"
IL - 1904 Lehigh Ave, Glenview - 9/29/11
Great service from all, work was done well and car was done on time. Daily calls and updates on what was happening with car was appreciated. they get a 10 from us!
IL - 1880 La Salle Ave, Naperville - 9/29/11
Very professional and friendly service. I couldn't be happier!
IL - 6801 Mill Rd, Rockford - 9/29/11
Great service, they arranged everything, very pleasant people, got the work done in less than the estimated time, and the car looks great, like new!. Thanks. I'll recommend Gerber's to any of my friends who need car repair.
IL - 1001 Remington Rd, Schaumburg - 9/28/11
I want to thank you for doing a great job on the scratch on my wife's Mitsubishi Eclipse last week. She had surgery that Wednesday and was unable to come with me to drive the car home on Friday. You graciously offered to deliver the car to our house, and we really appreciated it. It was duty above and beyond and I told your corporate office that too!
IL - 2360 Ogden Ave, Downers Grove - 9/27/11
I had a great experience. they were quick to assist me, very legit and professional. I was most surprised by how fast they were.both times-for my estimate (i walked in) and the turn around time for them to call me to set up an appointment. I was told to come in on a tuesday anytime of the day. i came in at 2:30pm, and though it was later in the day, they told me to have a seat and they would take care of my car...and only waited 0 mins! Very happy with the service and will come back (if I ever have to!) and will refer to my friends. Thanks!
IL - 1904 Lehigh Ave, Glenview - 9/26/11
I was very satisfied with my experience at Gerber. Hieu called me every business day to inform me of the progress made on my car. It was completed the day it was promised, and he even stayed a few minutes after hours so I could get there and pick up my car. They communicated with my insurance provider and arranged for extra repairs that were needed. I was informed of this every step of the way, and the car was repaired beautifully! I would definitely use them again.
IL - 8250 N Skokie Blvd, Skokie - 9/25/11
James Heitzman took the time to explain my repairs and my car was done in a timly and professional matter. Thanks
IL - 801 N State, Elgin - 9/23/11
brought car in after we in accident for rear fender repair. estimate was given and work would take 2-3 days. to our surprise it was done in one day and estimate was lower then originally given. they did a beautiful job and the people were friendly.
IL - 8250 N Skokie Blvd, Skokie - 9/23/11
The service was awsome and the service gentleman who helped me james heitzman was wonderful great patient and very polite just a wonderul person give him a twenty in all especially customer service thank you so much your service was awsome
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