Illinois Feedback

IL - 2664 Green Bay Rd, Evanston - 5/1/12

I had a wonderful experience at Gerber Collision and Glass in Evanston, IL. On May 1, 2012. I needed an estimate for a loose fender that occurred when I backed over a rock. I had received two estimates from other shops that seemed too expensive, so I decided to go to Gerber. The manager took my car into the garage and returned in about ten minutes and said that he was able to put the fender back in place and stabilize it and that it should be okay. I thanked him and asked him what I owed. He said, “No charge.” I was surprised and pulled out a twenty-dollar bill and said to take it for his time. He refused to take and said, “No, just write a feedback of your experience.” I hope this feedback acknowledges my gratitude for his service. Jim Farrell, Wilmette, IL

James F

IL - 6200 Berkshire Dr, Crystal Lake - 4/30/12

Wow!! So helpful and friendly. Made an unpleasant situation pleasant.

Jennifer S

IL - 1904 Lehigh Ave, Glenview - 4/30/12

I am a returning customer. I first came to Gerber because of your relationship with my insurance company. Now, I use Gerber regardless of whether my insurance company is covering the cost of the repair. In fact, I elected to pay my own deductible up-front in a recent incident, eventhough the other party's insurance was responsible for covering the cost of repair because I wanted Gerber to do the work. I am THAT confident in the service provided at your Lehigh location. I have now worked with Hieu twice and Andy (who I am convinced is the best painter ANYWHERE) three times. DO NOT LET HIM EVER LEAVE, PLEASE! I have two teenage drivers in my family! We will be back!

Judith T

IL - 300 Washington Ave, La Grange - 4/28/12

Excellent service. I would definitely go back.

Dale M

IL - 2360 Ogden Ave, Downers Grove - 4/28/12

Great job and very friendly. Everything from the estimate process to the rental car was smooth. Work finished on time just as promised. Thank you.

sherry h

IL - 2664 Green Bay Rd, Evanston - 4/28/12

Very happy with the workmanship and the courtesy of the office staff and the prompt service received.

Edward B

IL - 20445 Milwaukee Ave, Buffalo Grove - 4/28/12

Great body work on our Lexus RX 300. I have had body work on several cars done there and have always been very happy.

Michael M

IL - 2664 Green Bay Rd, Evanston - 4/27/12

Wonderful service!!! Peter instantly and correctly identified that I couldn't afford to sink a lot of money into my (about to be retired) Honda. A blown wiring harness and fused window motor had left my driver side window stuck down four inches with rain on the way. Peter and the mechanic (whose name unfortunately escapes me) got the window back in place and shimmed free of charge (over my objections that I had to pay them something for their time). Only after fixing my immediate needs did Peter then offer a quote for the full repairs should I want them in the future. I genuinely felt that they had my best interests in mind. So refreshing to receive that kind of service. I would definitely recommend this location and these people. Top notch professionals all the way around.

Erin H

IL - 801 N State, Elgin - 4/27/12

Great service. Jennifer was prompt in estimating, stayed in communication with us during the process, was always cheerful and accommodating. Ours was not a major repair but we were made to feel special.

Gerald W

IL - 5948 N Northwest Hwy, Chicago - 4/27/12

Andie was terrific - service was good and fast. I also appreciated the Gerber Coupon I found on the web since this was an uninsured repair.

Rhiannon S

IL - 5948 N Northwest Hwy, Chicago - 4/26/12

service all around was excellent. Andi Molina was very helpful from the moment I walked in until I left with my repaired car. She explained everything in full detail and in all it was a very pleasant experience. If ever I need this type of service again, I will definitely go back to Gerber. First class all the way.

maria d

IL - 20445 Milwaukee Ave, Buffalo Grove - 4/26/12

While the nature of the work was minimal (just a parking light lense replacement) the work was good. Your representative Mario did a fine job iof customer service by going above and beyond what was expected.

Mark K

IL - 3425 N Halsted St, Chicago - 4/25/12

Excellent customer service provided by Estimater Raul and Office person Cecelia. Both were extremely professional and efficient. I would not hesitate to recommend Gerber in the future and have told same to my Nationwide representative.

Vincent C

IL - 16100 Suntone Dr, South Holland - 4/25/12

"I have a State Farm Auto Insurance Policy. I was rear- ended by a driver who had State Farm Insurance also. And of course I was not happy because of the impending inconvenience. I decided to take my vehicle to the collision repair shop Car Collision that I had been doing business with for years for an estimate on the damage. To my surprise they were no longer in there. Instead I found Gerber in it's place. Well reluctantly I went inside to check out the service (change is sometimes good and sometimes not so good). I at least hoped for the same service I had previously received from Car Collision. Instead the service I received was incredibly better. Beginning with the walk through the door I found the place spotlessly clean (unbelievable for a collision shop). As I walked to the front desk I was greeted by Arlene the receptionist . ... She was very polite and answered my questions in a very professional manner. I was planning on just getting the estimate and coming back on Monday since it was close to closing time on Saturday. She reminded me that my insurance would allow for a rental and if I left the vehicle she would call the rental company and have them pick me up and take me home and they could start the repair process first thing Monday morning after I had gotten the estimate., I agreed. The next amazing thing was when the estimator John Thomas came out and greeted me with the same polite and and positive attitude, I couldn't believe it. He took his time (even though it was closing time)and explained to me how the repair process would work and realistically how long it would take based on acquiring the necessary parts for the repair. I could tell he was a seasoned professional. I left my vehicle with him feeling confident and somewhat elated that it was in good hands. Then another great thing happened, I received a call stating my vehicle was ready for pick-up 4 days earlier than the target date, what a wonderful surprise! Even-though I enjoyed driving the rental, I missed my "Baby" LOL. When I picked "Her" up she was just like brand new, no evidence of the collision what-so ever. I asked JT (my new friend) if could I talk to the manager.I wanted to tell him about my wonderful experience. And as I should have expected upon talking with Nick Roe the manager I received the same warm and professional manner I had received since I first walked through the door. Now that is what I'd call a" Triple Play". Thanks Gerber for hiring these good people, they have really set the bar high for everyone else. Respectfully yours Bob Gorman sonrisevideopro@aol.com Very Satisfied Customer" read more

Robert G

IL - 1001 Remington Rd, Schaumburg - 4/23/12

"Dear Rich and Bob The service was great, the work was even better. Everything was as you represented and you went above and beyond ! Recently I heard someone say "service is dead in America" ! I disagree. I think service is very much alive and well at Cars Collision Center. Everyone from the receptionist to management was professional. Hats off to the team ! Thank You. Don Torisky "

Don T