Illinois Feedback

IL - 7902 Forest Hills Rd, Loves Park - 2/14/13

They were actually very good and responded to all my questions and concerns. The repair turn around was faster than was expected and the car looks great.

Mark F

IL - 3425 N Halsted St, Chicago - 2/13/13

The office staff was very courteous and helpful. The adjuster that assisted me with the claim was informative and kept me in the loop from the time my car was accepted for repairs until my car was released back to my possession. If I had and lets hope not a need to use their service for repairs I would be more than happy to bring my car back to Gerber Collision & Glass.

Pablo C

IL - 5948 N Northwest Hwy, Chicago - 2/13/13

we drove up and my husband said its that your car it LOOKS great !!!! thats guys everyone was great ! debbie harris

debbie h

IL - 6200 Berkshire Dr, Crystal Lake - 2/13/13

very good service. #10

Carol B

IL - 3425 N Halsted St, Chicago - 2/13/13

Raul and the team did a great job. The estimate to no time. The car was finished on time even with some extra items that were not during the original estimate. The team made it very easy to get a rental for pick up and return. We have Gerber in the past and will continue to do so in the future, Thanks Gregg Levy

Gregg L

IL - 4545 N Elston Ave, Chicago - 2/12/13

Outstanding service...very knowledgeable

Peter L

IL - 7902 Forest Hills Rd, Loves Park - 2/12/13

fast & friendly. good experience.

Linda S

IL - 4545 N Elston Ave, Chicago - 2/12/13

Courteous and understanding Kept me informed of progress Peter and Marcie were caring and friendly in what is an upsetting situation -having your car need repairs after an accident

Katrin M

IL - 4545 N Elston Ave, Chicago - 2/11/13

Everyone was great:) The crunch in my door is no longer, leaving no evidence of the previous accident. The sweet receptionist even arranged for my rental car to be picked-up by Enterprise without any extra steps for me . . . BONUS!!

Jonathan L

IL - 4545 N Elston Ave, Chicago - 2/11/13

They were very friendly, prompt (even early return of my auto) and efficient. I have used them before and will continue to do so.

sondra k

IL - 21319 Central Ave, Matteson - 2/11/13

The service was great. Raphael and his team provided friendly and professional service. The car was repaired in record time. My car actually looks better now than before the accident. Keep up the great work! I would recommend my friends and family to this establishment.

Karen E

IL - 1880 La Salle Ave, Naperville - 2/11/13

Satisfied with work done. All personnel that we dealt with were helpful and courteous.

Tyler S

IL - 1880 La Salle Ave, Naperville - 2/11/13

I initially went to Gerber to see Ed Seratt the General Manager at Gerber Collision on 1880 LaSalle Ave Naperville, after a recommendation from my Allstate agent. I wanted to repair my front bumper cover and fix a deep scratch in my 2009 Hyundai Genesis (which I dearly love). While not wanting to file a claim with Allstate my agent sent me to Ed because he knew of his great service and prices. Boy I thought that was going to be it. Gerber did a great job fixing my car and for a fair price. Within two blocks and two minutes of picking my car back up on an October Friday afternoon, I was T-boned at an intersection. After dealing with the situation, nobody was injured, I had towed back over to Gerber for repair. Gerber dealt soooo well with the corporate Allstate adjusters, who were not the fastest to respond or deal with the issues that ... arose. The whole staff was amazed, obviously that that accident occurred, and they genuinely felt bad for me (just bad luck!) While they were doing an amazing job putting my baby back together, my wife was in a fender bender. I took her car over to Gerber and they fixed her 2005 Honda Accord to just like new!!! Once they completed the body work, they took it for a test drive and noticed an engine noise. The accident was in the rear of the car and did not or should not have affected the engine. They did what many companies wouldn’t do, they drove it over to a well trusted Hyundai dealer. While Hyundai attempted to fix the engine, having to rebuild the top part of the engine, and then having to place in a whole brand new engine, Ed and the team at Gerber were my great representatives and kept me inform about what the process was of my car. While I was within my car for three months during this whole ordeal, Ed and the Gerber team worked very hard at trying to limit my inconvenience and helped me arrange a rental car at no cost to me after my 30 day insurance coverage ran up. The team at Gerber are such caring people that they took care of anything and everything I asked for. I am not a very patient person (especially when I want my Genesis back) and they bent over backwards to help me every time I called, which was at least three times a week. I am a Naperville ( this location) Gerber customer for life!!!!! (Although, hopefully I will not see them too soon…but I know if I need them for anything, they are there! Thank you Ed, Lindsey, Lucy, anyone who I spend too much time on the phone with dealing with my concerns, and the whole Gerber Naperville team (especially all the people who worked very hard to make our cars look amazing!) BTW I never write reviews, and although this is long, there was much more drama caused by everyone but Gerber, that they took care of and never made me worry about! read more

Christopher W

IL - 1880 La Salle Ave, Naperville - 2/11/13

Repair work was done on time as promised, to my entire satisfaction. All the staff members were very helpful and knowledgeable. Good place to take your vehicle to.

Chandra R

IL - 1904 Lehigh Ave, Glenview - 2/9/13

Hieu was very professional, friendly, and communicative. The car was ready earlier than expected, and they did a great job!

David S