Illinois Feedback

IL - 2360 Ogden Ave, Downers Grove - 10/27/13

The service was very good and the repairs made the car look brand new.

Donald S

IL - 1904 Lehigh Ave, Glenview - 10/25/13

Excellent service. I am impressed with the phone updates given on the work being done with the car. The work was completed before the promised time which was very much appreciated. The Gerber employees were very polite and professional.

Bonnie W

IL - 6200 Berkshire Dr, Crystal Lake - 10/25/13

I had a wonderful experience and the Gerber in Crystal Lake. Everyone there was very helpful. They kept me updated on the repairs of my car all the time. I really enjoyed working with everyone there. I would definetely recommend Gerber to anyone!!!

Shari K

IL - 2664 Green Bay Rd, Evanston - 10/25/13

Work was completed before estimated delivery date. The entire process was efficient and painless. They were very accommodating to my work schedule.

Price T

IL - 20445 Milwaukee Ave, Buffalo Grove - 10/25/13

I just wanted to send a quick note that Marcey (one of the autobody techs) is AWESOME!! I wasn't in an accident but had a weird problem with my driver side door not opening and Marcey was able to walk me through the issue (the door was hitting the front fender for some weird reason) and was even able to bend the door/fender back into place so that my door would open again!! That was all done in the span of 30 mintues which let me get back to work without taking any paid time off. What a wonderful experience and a fantastic employee! I'll be back with any problems I have in the future and I'll be telling all of my friends/coworkers here in Lincolnshire. Thanks Marcey!!

Dave J

IL - 1060 W Huron St, Chicago - 10/25/13

5 Star Service

Carl J

IL - 2360 Ogden Ave, Downers Grove - 10/24/13

The experts at Gerber Collision and Glass did a fantastic job of replacing and painting my bumper after a rear end collision on my '97 Saturn. They worked with the insurance company's estimate, were helpful and informative throughout the whole process, and even provided the rental car since Enterprise has an office right at the facility. I'm very happy with the repair, and will recommend this facility to anyone who needs work performed on their vehicle.

Kirsten B

IL - 20338 N Rand Rd, Palatine - 10/24/13

Palatine Gerber repaired my 2003 Pont. Vibe after it was damaged in a rear end collision. The people were very helpful and made the whole experience pleasant. The repair is top notch. Thank you Gerber.

Richard N

IL - 1904 Lehigh Ave, Glenview - 10/24/13

Everything was great. Good communication, helpful employees.

Lynn B

IL - 3425 N Halsted St, Chicago - 10/24/13

Tom Roznowski provided excellent customer service along with everyone else at Gerber. Customer service was prompt and communication was flawless! My car looks great and was well taken care of, thank you!

melissa t

IL - 300 Washington Ave, La Grange - 10/23/13

Great experience. Jon is customer service extraordinaire! Mandy runs a tight ship and Jason's team is well run. Car is brand new! Thanks Gerber, done 1 week early!

Matt N

IL - 3425 N Halsted St, Chicago - 10/23/13

"My car was in a fairly serious front-end collision, there was a good amount of damage ($10,000) and, having just bought the car the year before (used) I was terrified that insurance would total the car out or that the repairs wouldn't make it "like new" again. To say I love this car is an understatement, so the thought of losing it made me sick. I had it towed to Gerber and my adjuster, Concetta, got right to work with the estimate. She also discussed with me the benefits of filing the claim via the at-fault party's insurance rather than my own, which I had never done, and I've been really happy with the result - I didn't have to pay my deductible, the other driver's insurance paid for a rental for me, and I just got my insurance renewal and not only did it not go up, it went down! Once insurance approved the estimate ... totals Gerber began work. Because the repairs were extensive the anticipated completion date was 4 weeks from the day I dropped it off. Concetta kept me updated on the progress, I was given a rental car by the at-fault driver's insurance and having an Enterprise location in the repair facility was very convenient. Repairs were completed a week ahead of schedule and my car looks and feels just like it did before the accident. I was really happy to see that they reapplied my City Sticker and State Park Campground sticker to the new windshield, and even more surprised and happy to see that when it was all done, my car got a professional detailing (and boy did it need it, just two weeks before we had been camping!) I really appreciated that I was kept in the loop in terms of what was happening to my car, even what parts were ordered for it, and Concetta was very patient with my 80 phone calls asking "is it done yet?" When I had to bring the car back in for a minor repair (the airbags deploying or the impact must have loosened a radio cable and a button on my stereo wasn't working) there was no, "schedule it and we'll see if insurance will cover it" or anything, Concetta just asked me what day was convenient to go in, I went in, they fixed it at no cost, and now I can listen to my iPod again. Easy peasy. I hope I don't get into another accident any time soon, but at least now, if I do, I know of a reliable and honest place to take my car!" read more

Becky S

IL - 21319 Central Ave, Matteson - 10/23/13

I would like to say that this is my second time doing business with Gerber Collision and Glass. I would like to say that their services is phenomenal. They are very friendly and make a customer feel very comfortable. They keep you up to date on the progress of my car. They have done an outstanding job.

Sharon R

IL - 1060 W Huron St, Chicago - 10/22/13

I was rear ended a few weeks back and brought my car into your shop for an estimate.I wanted to let you know what a professional job Madison did in representing your company at the front desk. She was extremely pleasant and professional. She went out of her way to help with my rental car and actually introduced me to the representative from Hertz.She clearly does more than is expected for her position and I think that effort should be recognized. Bob James was my collision advisor and was also a pleasure to work with.

Robert B

IL - 6801 Mill Rd, Rockford - 10/22/13

The entire staff was very helpful and friendly. I highly recommend this place for anyone needed repairs and would use them again!

Cassandra W