Illinois Feedback
IL - 1904 Lehigh Ave, Glenview - 12/6/13
COURTEOUS SERVICE, CLEAN FACILITY, EXCELLENT JOB. WE ARE THOROUGHLY HAPPY WITH OUR GERBER EXPERIENCE.
IL - 1904 Lehigh Ave, Glenview - 12/6/13
I was very pleased with the service on my car performed by Gerber Glass on Lehigh in Glenview. The work was more than acceptable and the staff went out of their way to smooth the process and coordinate with the rental car company for the loaner. If I ever have the misfortune to injure my car in the future I would not hesitate to return here!
IL - 1904 Lehigh Ave, Glenview - 12/6/13
I am very satisfied with the service. Gerber did a good job fixing the car. The employees were attentive and everything was clearly explained.
IL - 819 Estes Ave, Schaumburg - 12/6/13
Although no one wants to deal with the hassles of a collision repair, the inconvenience, the uncertainty as to when the car would be ready, and the anxiety in how it's going to look, I have only the highest praise to Matt and his staff at Gerber. They took care of me and took the time to calm my concerns and provide me with the confidence that they would take care of everything to guarantee my total satisfaction. As it turned out, the car repair was completed on the date provided; I was kept informed throughout the process with regular updates via phone calls from Matt along with convenience of follow up text messages. Other than my initial call to the insurance company to open a claim, I never had to deal with them again; Gerber took care of all the paperwork. Most important, I was relieved when I saw the quality of the repair which by ... read more
IL - 819 Estes Ave, Schaumburg - 12/5/13
Excellent overall service. Front desk attentive and knowledgeable, estimators communicated well, appreciated auto updates on status and done ahead of schedule. Clean car at end was bonus. WIll be bringing all future auto work here.
IL - 1904 Lehigh Ave, Glenview - 12/5/13
the service was very good very nice helpful and very fast I was in shock of how fast my car was done!
IL - 1904 Lehigh Ave, Glenview - 12/5/13
The service was very good very nice helpful and very fast I was in shock of how fast my car was done!
IL - 6801 Mill Rd, Rockford - 12/5/13
I was very happy with the customer service I received while my car was being fixed at Gerber. The staff at Gerber Collision was amazing - very friendly and helped me with dealing with the insurance comany because USAA was denying liability. I felt like I had someone fighting on my side and it just reassured me that there are good people out there trying to help others. The staff handled everything from talking with the insurance company to fixing my car and sending me updates about the repairs. I was informed at every step along the way. It was the best the experience i had a body shop. The job the staff did on my car was great. i had someone back into my car and damage my rear bumper. My car looks brand new and the detail on the repairs was above and beyond what i expected. A nice bonus too was that the staff vacuumed out my car :) I am ... read more
IL - 1904 Lehigh Ave, Glenview - 12/5/13
Happy With Gerber Car looks great. Happy with state farm,
IL - 1904 Lehigh Ave, Glenview - 12/5/13
My experience here was superior--excellent service, pleasant people, quick maintenance and as my husband & I (unfortunately) have been here many times--the employees here have made the ordeal as pleasant as possible. Definitely, a "10" rating.
IL - 2360 Ogden Ave, Downers Grove - 12/4/13
I was pleased with the repair and customer service. Staff was very professional and helpful.
IL - 2360 Ogden Ave, Downers Grove - 12/2/13
Thanks for doing a great job on the repairs. I also appreciated the excellent communication regarding the status of my car while in for repairs. Keep providing excellent customer service like you did for me!!
IL - 7902 Forest Hills Rd, Loves Park - 11/30/13
I am very pleased with the results I received from this location. Jennifer was very helpful getting things lined up and in order and scheduled. No complaints, everyone was friendly and accommodating. Hopefully I won't have to use them again, but if necessary, they are my first choice. I was pleasantly surprised how clean my car was INSIDE and out. Thank you very much Gerber's.
IL - 13433 Southwest Hwy, Orland Park - 11/29/13
as always, my 2nd time here for a repair. I even recommended my dad to come get his vehicle repaired here when my mom got into a minor accident. they did a great job an always kept me informed of the progress. an my car again looked brand new! they went above an beyond an met our standards an im so glad I got my car back lookin like a new car! thank you gerber :) everyone was very nice and courteous an friendly a place that has great customer service! I do not want another accident or hit another pole however accidents do happen an if we have another one or if I know someone who gets into one I will go bak to gerber an recommend gerber to anyone!
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/29/13
Car was involved in a minor parking lot collision. The only visible damage was a plastic piece buckled. Marci went far beyond the call of duty and offered to take the car in and pop the piece out. The young lad that backed into the car will be mighty happy that there was no damage, and the more mature owner of the car is quite impressed with this extraordinary service.
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