Illinois Feedback

IL - 20338 N Rand Rd, Palatine - 5/30/14

Quality repair, excellent customer service.

Christine

IL - 8250 N Skokie Blvd, Skokie - 5/30/14

Mr. Duran was very helpful and kept up with the target date. wonderful job by Gerber collison. Thank you once again Jesse for your great service. Mr C

Jian C

IL - 8250 N Skokie Blvd, Skokie - 5/30/14

JESUS D VERY HELP FULL DID A GOOD JOB

Barbara G

IL - 8250 N Skokie Blvd, Skokie - 5/30/14

The standard of customer service was excellent - Dina helped me to feel reassured and ensured that all the repairs went well, according to plan, and according to my timeline. She was attentive and consistent. I also appreciate that my car was cleaned and detailed after the repair work. It's aspects like that which ensure customer loyalty.

Nikhar A

IL - 8250 N Skokie Blvd, Skokie - 5/30/14

Excellent job

John V

IL - 16100 Suntone Dr, South Holland - 5/30/14

An inattentive driver who was texting collided into the back of my car while I was stopped at a red light. The damage was to the rear end of our 1993 Honda which prior to the collision was in pristine condition. Unfortunately there was some confusion concerning our initial appointment at Gerber. At the time of the collision I was receiving chemotherapy and was experiencing severe fatigue so USAA, our insurance company, arranged for an appraisal of the collision damages to be completed at our home. I then followed the instructions from USAA regarding making our appointment with the collision repair shop. My husband and I selected Gerber because of their excellent reputation. When I called to make the initial appointment with Gerber I informed them that we had a written appraisal. When Robert, my husband arrived at the appointed time with ... the car and the written appraisal Gerber refused to accept the car. He was told that they did not know that we were bringing a written appraisal and that Gerber would call us to reschedule. For a variety of reasons the delay of two more weeks caused a hardship on our family. We assumed incorrectly that USAA, Gerber and us the customer shared the same information regarding policies, practices and procedures. There was definitely miscommunication. My husband and I did not feel that this was a good business practice to be turned away and forced to reschedule. We had followed all of the instructions that we were given by USAA. We don't know if other customers have experienced this refusal of service but we hope that you will look in to this situation and devise a better practice .After this mix up was sorted out everything went smoothly. Our car was repaired quickly and the repairs were flawless. The car operates smoothly and safely. When I went to pick up the car at the shop, the staff were courteous and helpful. Because I was weak from chemotherapy they brought the car right up to the front door so that I would not have to walk far. I would recommend Gerber to family and friends in need of auto body repair. read more

Patricia V

IL - 8250 N Skokie Blvd, Skokie - 5/30/14

came for an estimate to reattach flair over wheel.. was offered clips to reattach for no charge.. amazing service... wow is the only word that does it. i will be coming back to take care of the scuffs and scratches but no longer fear of my wheel flair falling off... thank you sooo much gerber!!! i will definitely be recommending you guys to any of my friends unfortunate enough to damage their vehicle!! Seriously awesome!! Thank you so much.. made my day!!

Justin V

IL - 10933 S Central Ave, Oak Lawn - 5/30/14

I dropped my car off on Tuesday and it was ready for pick up on Friday! Don called me on Wed. and Thursday with updates and couldn't have been more helpful. Also, the people at the front desk (Chrystal and Hector) were welcoming and super friendly. The repair job is awesome! I wouldn't hesitate to recommend this location to friends and family. P.S. My car was immaculate when it was returned to me...detailed well beyond my expectations! Thanks everyone!

Cynthia F

IL - 8250 N Skokie Blvd, Skokie - 5/30/14

JESUS D. VERY HELP FULL DID A GOOD JOB

Barbara G

IL - 21319 Central Ave, Matteson - 5/30/14

GREAT SERVICE

Katrina B

IL - 3425 N Halsted St, Chicago - 5/30/14

Great service with great communication. The rep was always in contact with me about the status of my repairs. They worked with my schedule to get me my car as soon as possible. The woman who works at the front desk was great to work with. Fun, friendly, and cute. Will use Gerber again in the future if the occasion arises. Thanks Gerber

Matthew D

IL - 8250 N Skokie Blvd, Skokie - 5/29/14

Quick turnaround and very helpful staff.

Mike V

IL - 300 Washington Ave, La Grange - 5/29/14

Your staff couldn't have been nicer, and the car was ready ahead of the promised time. I would definitely recommend to others.

Dianne K

IL - Mobile Glass Services - 5/29/14

Great service. Very easy to work with.

Benjamin C

IL - 8250 N Skokie Blvd, Skokie - 5/29/14

I was very pleased with the service. Dina was very pleasant and helpful and took care of my car in professional manner. Great job.

Stephanie C