Illinois Feedback

IL - 6200 Berkshire Dr, Crystal Lake - 11/16/14

My first time. Friendly and polite. Very prefessional. Estimated time was a bit longer than expected but it wasnt because of the employees. The part need to be returned which shows precision in their work. Job well done.

Vanesa R

IL - 1001 Remington Rd, Schaumburg - 11/16/14

Friendly and accommodating staff; however, repair not completed properly the first time, and I had to return with my vehicle for this to be corrected.

Michael

IL - 6140 W 159th St, Oak Forest - 11/15/14

They did an excellent job in repairing my car. The job was completed in a timely manner. Everyone was helpful and courteous.

Mary Lou

IL - 2311 N Mannheim Rd, Melrose Park - 11/15/14

We had a great experience getting our minivan repaired after an accident. However, had to return to get the automatic door handle fixed. That in itself was no big deal as they ordered part and scheduled repair at no cost. Then came the fix, scheduled for 8:00AM on a Saturday and was advised it would take 20-30 minutes. Arrived on time, had to wait 30 minutes for tech to arrive, was told it was being cleaned up after 1 hour 30 minutes and finally got keys after total time of 2 hours 35 minutes. I appreciate the effort and service to get this fixed, but don't make low time promises you can't come close to meeting. Thankfully I had the time to deal with the delay. What would have been 5 stars turned into 2 stars after 2.5 hours of frustration.

Gary

IL - 801 N State, Elgin - 11/15/14

Everyone was polite, professional, and informative. They took the time to explain everything that was done to my vehicle and the work was excellent! Very impressive.

Kevin

IL - 3425 N Halsted St, Chicago - 11/15/14

I have been using Gerber Collisions for many years now. To be brief, let me simply say that I have always had what I consider to be superior service in all phases of the repair from start to finish. I have no hesitation in recommending Gerber to anyone. If I may quote the infamous Oscar Wilde who said "My tastes are very simple, I only enjoy the very best", then I would say that for auto repair Gerber Collision is the best. Thank you,

Kevin C

IL - 8250 N Skokie Blvd, Skokie - 11/14/14

Jason, did a good job of estimating and customer service. an asset to the company.

james r

IL - 1001 Remington Rd, Schaumburg - 11/14/14

I was very pleased with the very professional and personable manner in which I was treated by all personnel I came in contact with, at the Gerber Schaumburg location. A special note of appreciation to Bob S. My Mercedes-Benz once again looks great.

Henrietta Jane E

IL - 21319 Central Ave, Matteson - 11/14/14

MR. GARCIA IS POLITE EXTREMEMLY & PROFESSIONAL. HE ADRESSED ALL MY CONCERNS AND ANSWERED ALL MY QUESTIONS.

RAFAEL G

IL - 21319 Central Ave, Matteson - 11/14/14

My estimator,Rafael G did a fantastic job with my vehicle! keep up the good work.

Carl H

IL - 21319 Central Ave, Matteson - 11/14/14

Alex provided great wonderful customer service. I am very pleased and happy customer.

Priscilla B

IL - 6200 Berkshire Dr, Crystal Lake - 11/14/14

They were great. I've used them before, excellent service and on time with van repairs being done.

Gloria J

IL - 1325 Park Ave W, Highland Park - 11/14/14

Diane was great! She helped me from start to finish, was very knowledgeable, and kept me up to date on the progress of the car repairs. She was friendly, curteous and professional. This was one of the best customer experiences I've ever had! Thank you!!

Max O

IL - 13433 Southwest Hwy, Orland Park - 11/14/14

Gina and Freddy did a fantastic job! The text messages kept me updated on the progress of my vehicle.

Elizabeth B

IL - 1001 Lee St, Des Plaines - 11/14/14

Within an hour of reporting the accident I had a call from Gerber to set up an appointment. They car was done before anticipated, and it looked great. They had even reset my clock. :) It was as good an experience as you're going to get following an accident.

Pamela B