Illinois Feedback
IL - 1430 W Northwest Hwy, Arlington Heights - 6/3/15
I was very pleased with the service at Gerber. My car was done 3 days ahead of schedule. I was kept up to date on the repairs. It was very clean and polished and looked like a new car when I picked it up. No hassle and excellent service from everyone I dealt with. Will certainly recommend..
IL - 900 E Ogden Ave, Naperville - 6/2/15
THey kept us informed of progress and job was done faster than anticipated. Repairs were done beyond expetation, no jst superficial.
IL - 1493 N State Rte 50, Bourbonnais - 6/2/15
I give 5 great big stars! Awesome customer service! Turned in my damaged car on Monday and came out looking awesome on Tuesday!! They did a fantastic job both inside and out!! I would highly recommend Gerber to friends and family for any collision/glass needs!!
IL - 13433 Southwest Hwy, Orland Park - 6/2/15
The staff was very helpful and was very caring and compassionate. I would definitely recommended this to anyone that needs this type of service!
IL - 10933 S Central Ave, Oak Lawn - 6/2/15
My estimator was Ken C. He assessed of the damage and explained every step of the repair process. Everything went very smoothly and I am very satisfied with my repair.
IL - 1493 N State Rte 50, Bourbonnais - 6/2/15
5 STARS ALL THE WAY!!! THANK YOU SO MUCH FOR THE FAST GREAT SERVICE!
IL - 1001 Lee St, Des Plaines - 6/1/15
Great service!
IL - 2360 Ogden Ave, Downers Grove - 6/1/15
The front desk staff took care of everything with my insurance co. including clarifying the terms of my rental agreement. Gerber is so easy to work with. My car looks great.
IL - 8018 N University St, Peoria - 5/31/15
From the time I initially took my car for an estimate to picking it up upon completion, I found my experience with Gerber to be fantastic. Honestly, I was surprised to receive such excellent customer service since one rarely if ever sees that from today's businesses. All those who I came into contact with were informative and professional. They arranged for a car rental agency to pick me up making it even easier for me as the consumer. Their communication regarding the progress on my car was outstanding. Not only did I receive text messages on my cell phone regarding status, I was actually called by an actual human being every couple days to keep me in the loop. This type of communication should be the standard, and I applaud Gerber for making it a priority. Kudos to those who work at Gerber on North University in Peoria. Simply ... read more
IL - Mobile Glass Services - 5/30/15
I would like to pass along my appreciation for the Gerber location in Estes in Schaumburg. I had the rear power sliding window replaced on my F150. I dropped the truck off the night before. The work was done the next day. Since the shop closes at 5:30 I left work a half hour early. Wouldn't you know it traffic would be worse that usual. I was going to be late so I called ahead. They waited he extra few minutes for me to arrive. Then as I was reaching for my card I realized that I had lost it. Turns out it fell out of my pocket into my wife's car. She dropped me off and left. After much angush they let me take my truck home. I called first thing the next day to pay over the phone. They made my really bad evening better by being decent.
IL - 6200 Berkshire Dr, Crystal Lake - 5/30/15
What a great experience!!!! Text messages to keep me updated. Phone calls kept me in the loop on the progress and any issues that may arise. Vince, Dan, and the whole team made the repairs quickly and accurately. The car looks and runs like new. And then they tell me that all the work they did has a lifetime warranty. So if anything related to the work they did needs to be addressed, they take care of it. Like I said, a really great experience from beginning to end.
IL - 3518 W 63rd St, Chicago - 5/30/15
Got my car back WAY earlier than expected.
IL - 2010 Eagle Rd, Normal - 5/30/15
My daughters VW was done on time without any supplements. Mike was a pleasure to do business with.
IL - 1001 Lee St, Des Plaines - 5/29/15
The service was amazing! Cory did an excellent job of explaining the process and handling my car well! Other few office assistance like Amanda were really kind and helped answer any questions I had. I couldn't be any more satisfied with my decision of coming to this repair shop!! Thank you all for making my car look beautiful again.
IL - 3029 N Kedzie Ave, Chicago - 5/29/15
Everyone at Gerber was so great. Very friendly and thoroug. And it was really convenient to have Enterprise rental right there. I'd definitely recommend Gerber on Kedzie to anyone!
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