Illinois Feedback

IL - 21319 Central Ave, Matteson - 1/8/16

Everybody was really nice, friendly, and very responsive to my concerns. Appreciate the work you did in addition to the work that was needed the 2nd time around for everything to be perfect. Thank you.

Sonya D W

IL - 440 Deerfield Rd, Pontiac - 1/8/16

GEOFF WAS VERY PROFESSIONAL AND HELPFULL! SUPER GUY!!!!!!!!

JASON F

IL - 440 Deerfield Rd, Pontiac - 1/7/16

helpful and accomadating

Marian R

IL - 10933 S Central Ave, Oak Lawn - 1/7/16

Some jerk took my mirror off while my car was parked on the street the other night and it had me feeling down :( But then I dealt with Mandy at Gerber and she was such a joy! The service was impeccable and the new mirror looks great! Quick turnaround! Such an uplifting experience!

Ben

IL - 20338 N Rand Rd, Palatine - 1/7/16

Did a good job and kept me posted as to progress.

James C

IL - 16000 S Lincoln Hwy, Plainfield - 1/7/16

My Gerber experience was what I hoped for. They were friendly, helpful, kept me updated and my work was done 1 day sooner than originally planned. The interaction with the rental car and my insurance company was smooth and coordinated. Thanks!

Gene M

IL - 10933 S Central Ave, Oak Lawn - 1/7/16

I just want to say that this was my first experience with the people from gerber collision and it was wonderful.They were very nice and very professional.They do very good work and in a timely manner.I honestly could not find one thing to say bad about them.I would highly recommend taking your vehicle to them.Thank You So much.

Rick P

IL - 10933 S Central Ave, Oak Lawn - 1/6/16

Bill & Krystal were very helpful, courteous & knowledgeable.

Parveesh S

IL - 8018 N University St, Peoria - 1/6/16

I had a great experience. Everyone was extremly friendly and they handled all of the insurance claims with no problem. When I picked my truck up it was detailed and looked great!!!!

Tamela S

IL - 13433 Southwest Hwy, Orland Park - 1/6/16

Everyone I dealt with was very helpful and nice.!

Deborah

IL - 1493 N State Rte 50, Bourbonnais - 1/6/16

I was in an accident in early December. My car had significant damage. Of course, I needed it repaired quickly, properly, and thoroughly at a shop that I felt could be trusted. In addition, I needed help with a rental since I hadn't opted for that coverage in my policy :( Per my insurance company, I learned that the Bourbonnais Gerber shop had a gold star rating from customers and offered 5 days of free car rental. I also learned that they provided a lifetime guarantee on their repairs. I called the shop and spoke to Doug, the General Manager. He was kind, helpful and genuine. Although I hadn't met him in person, I felt I could trust him to do right by me and my car. I am pleased to say that he exceeded my high expectations! He expedited my repair and called me as needed with progress reports. Additionally, the shop sent me progress ... reports via text, very cool! When I took my car on a test drive upon pick up, I noticed a slight problem with the steering. Doug sent my car to the Mitsubishi dealer for additional inspection. The findings were inconclusive, but Doug erred on the side of caution and replaced my front wheel and tire. He made the right decision too! When I picked my car up on New Years Eve and took it for another test drive, the steering was perfect! Doug and his team really went "the extra mile" for me in several ways and I really appreciated it. I was treated like a valued customer and not just another insurance claim. I live near Joliet, so i could have chosen closer repair shops, but Im so glad I didn't. It was worth the tow and follow up trips to Bourbonnais. Would I take my car to them again for repairs in the future? Absolutely! As long as Doug is rhe General Manager there, you can count on excellent treatment and service. Thank you! read more

Zonda Z

IL - 16000 S Lincoln Hwy, Plainfield - 1/5/16

Excellent customer service. And, my car was completed ahead of schedule.

Madge D

IL - 1321 W Rt 134, Round Lake - 1/4/16

My family will ALWAYS use this facility! You can trust the staff and their services!

Tammy S

IL - 7041 W 153rd St, Orland Park - 1/4/16

Great work and done very fast.The wife and I are very happy

William P

IL - 1430 W Northwest Hwy, Arlington Heights - 1/3/16

I was very pleased with the prompt and courteous response to my car repair. The turn around time was exceptional. I am very pleased with the results of the repairs made. You can't even tell that the car was even damaged. Dave and the crew at the Arlington Heights IL facility were very polite and courteous through out the whole process. Thank you so much

Dean S