Illinois Feedback
IL - 1001 Lee St, Des Plaines - 1/15/18
Thank you for getting the price as low as posible.
IL - 20445 Milwaukee Ave, Buffalo Grove - 1/15/18
Everyone was highly professional and my vehicle came back looking better then when I picked it up at the dealer
IL - 5948 N Northwest Hwy, Chicago - 1/14/18
My Kia was rear-ended by a Sate Farm driver. State Farm recommended this Gerber location which is 5 minutes from my house. From the time of my first call to Jordan to the final pickup everything was about me and the SUV. Tom and Jordan main concern was my safety- meaning that my SUV was repaired back to Kia Specs. They were very concerned about the rear bumper and ALL hidden damage, which they found upon taking it apart and repairing it correctly. This is a BIG DEAL to me. No cheating or cutting corners. Tom even took the time to explain everything to my wife, who drive s it and understood every item Tom explained!! Give that man a Raise! Just wanted to provide positive feedback to people who have earned it. Thanks.
IL - 801 N State, Elgin - 1/14/18
A pleasant experience. Work was done on time and done well.
IL - 635 N Independence Blvd, Romeoville - 1/14/18
repairs were done well and on time. one disappointment -- I was told, as a courtesy, that they would also paint over a few small scratches on the vehicle. that was an unexpected bonus. but then it didn't happen. the scratches are still there. so while not something I had expected at first, still disappointing that it didn't get done.
IL - 1500 McCormick Blvd, Mundelein - 1/14/18
This is the second time I've taken my vehicle to Gerber in Mundelein. Both times extremely pleased with the work. Staff there is awesome
IL - 2360 Ogden Ave, Downers Grove - 1/14/18
I couldn't have been more pleased with the service. They kept me informed every step of the way. They were polite and helpful. They made getting a rental seamless, and the work was done beautifully and on time. Rick E. was an absolute professional. GREAT job! I can't recommend them highly enough!
IL - 20445 Milwaukee Ave, Buffalo Grove - 1/14/18
The services provided by the staff at Gerber's Buffalo Grove location was outstanding and exemplary. The estimator: Jacqueline G. kept me well informed of the status of the repair of my vehicle, and seemed as pleased as I was that the repairs proceeded smoothly and that the job was completed well ahead of the estimated time. I highly "wreck-ommend" this location!
IL - 20445 Milwaukee Ave, Buffalo Grove - 1/13/18
Friendly environment with good service.
IL - 2010 Eagle Rd, Normal - 1/13/18
Great service, helpful, keep me up to date on repairs, car was left immaculate
IL - 2360 Ogden Ave, Downers Grove - 1/13/18
Rick was so nice and very informative! I did not call ch the front desk staff member who greeted us, but she was awesome, too, and so friendly! My customer service experience was amazing!
IL - 10933 S Central Ave, Oak Lawn - 1/13/18
My experience at Gerber in Oak Lawn, Illinois exceeded my expectations. It took only 5 days for my car to be repaired after my accident. The staff provided constant updates as to the status of my repairs . A car accident is a very stressful experience but Gerber made the process pretty easy.
IL - 2360 Ogden Ave, Downers Grove - 1/12/18
To Whom it May Concern, I am writing to let you know that I have received excellent service on behalf of your Downers Grove Office located at 2360 Ogden Ave, specifically the follow-up and follow through of Rick E. When I picked up my car I wasn't totally happy with how one piece was refitted on my car, I did not have any new parts, just buffed out parts and the reassembly wasn't quite how I wanted it. So Rick immediately addressed my needs, ordered that part, and received it as promised; I brought my car in today for the final fix and he handled it professionally and quickly. I appreciate his service and all the efforts of the entire Downers Grove team.
IL - 2321 Lakecrest Dr, Pekin - 1/11/18
Excellent work...as always! Estimator - Chris M. was awesome to work with. He is all about customer service! He also did a great job communicating with me about the process.
IL - 1493 N State Rte 50, Bourbonnais - 1/11/18
Knowledgeable and Professional staff. Always kept me up to date on car repair and service. Would recommend to a friend
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