Illinois Feedback
IL - 635 N Independence Blvd, Romeoville - 1/31/18
I love Gerber Collision Auto & Repair for everything they have done. My estimator, Nicholas K., was such a huge help and did everything he could to help me through the whole process. I am very appreciative of him and Gerber as a whole. Definite 5 star service
IL - 440 Deerfield Rd, Pontiac - 1/31/18
Total satisfaction with the repair, my silverado looked like new.
IL - 2360 Ogden Ave, Downers Grove - 1/31/18
I received very good customer service. Staff were personable and helpful.
IL - 2360 Ogden Ave, Downers Grove - 1/31/18
Review for Rick E. I picked up my repaired KIA on Fri. 1/26 evening but did not drive it the rest of the weekend. On Mon. I heard a very slight knocking sound but did not think anything of it since it is a 2010 car. On Tues. the sound was much louder coming from the rear passenger side. I thought it might be the breaks but since I just got the car back from Gerber perhaps it possibly could be a loose clip or something else. Rick was able to assist with isolating the issue to be something with the breaks and nothing related to the rear bumper that was replaced.
IL - 2360 Ogden Ave, Downers Grove - 1/31/18
Today I had the BEST experience at the Downer's Grove location. Rick E. and the reception staff there were very helpful, thorough and so effective. Rick repaired my car as a follow up to repairs made in April of 2016. He was patient with my "there's this noise..." Turns out there was a bolt or some such thing that had come undone and caused the rubbing noise. Thank you so much. Kudos to Rick and his collegues.
IL - 6140 W 159th St, Oak Forest - 1/30/18
Attention to detail. Worked around my schedule and kept me updated through the entire process. Very professional.
IL - 2321 Lakecrest Dr, Pekin - 1/30/18
Great staff! Awesome results!
IL - 400 W Grand Ave, Elmhurst - 1/30/18
Brought my wives car in for a estimate. Could not close drivers door without first lifting the door and closing it. I thought it could be the door hinge being bent due to an individual hitting the door with his car. Elise (the Gerber Estimator) looked at the door and asked if she could have one of her technicians look at the door. Elise asked me to wait in the waiting area and she would get back to me in a few minutes. Five minutes later Elise came and requested that I come back by my car and try opening and closing the door which I did without having to lift the door first. The technician said he made a slight adjustment and that fixed the problem. Elise asked if I was satisfied and I said I was totally satisfied. Elise requested I call the insurance company and dismiss the claim, which I did. There was no charge, no inconvenience to me, ... read more
IL - 6140 W 159th St, Oak Forest - 1/30/18
I was beyond pleased with the service I received at the Gerber Collision in Oak Forest. Everyone there was very nice, my vehicle was completed when they said it would be. I loved getting the text messages letting me know about the status of my vehicle. Everyone there that I dealt with was very nice. Not only did they fix the outside of my vehicle, it was a nice surprise to have the inside cleaned as well. Would highly recommend this location!!!
IL - 2360 Ogden Ave, Downers Grove - 1/30/18
5 stars for Gerber Collision in Downers Grove. I took my car 16 miles to this location because of a previous working relationship wit your production manager Rick E. I knew he would see to it that my car got the 5 star treatment and I was right!!!!
IL - 2360 Ogden Ave, Downers Grove - 1/30/18
Wanted to drop a quick positive note regarding your Downers Grove facility. Prior to finding Gerber I used to feel like visiting the body shop was like visiting the dentist or the doctor - a necessary evil. Now I don't really mind it. The two receptionist are fantastic and execute at a high level of customer service - even when the phones are ringing off the hook. Great coffee and clean waiting room with excellent high speed WiFi connection. I've had my car, and my wife's car, fixed at this location several times. Simple things like replacing a fuse or side mirror; to door, quarter panel, and bumper replacement, to major rear end work. No matter what the size of the project these guys fully dial in and get the job done professionally, cost effectively, and in a timely manner. Parts match up and repainted sections match the existing ... read more
IL - 275 Sundown Rd, South Elgin - 1/29/18
Excellent job and service. Marya and Margie both gave us exceptional service and were very helpful through the whole process. Would highly recommend Gerber to our friends and family!
IL - 8018 N University St, Peoria - 1/26/18
Very professional, good job, car looked better than when I bought it. Pleasantly surprised that they also washed my car. I wish I knew what they used. Man was waiting for me to pick it up even though everyone else appeared to have went home. Thank you!
IL - 10933 S Central Ave, Oak Lawn - 1/26/18
If I could give them more stars I would! I was expecting my car would be in the shop for at least 10 days. I got it back in 4 days! They ordered all the parts before I dropped off the car to start work. They are truly awesome! The most helpful service people that I have ever dealt with!
IL - 3425 N Halsted St, Chicago - 1/26/18
Chris and the entire Gerber crew were super helpful, friendly, and professional. I would highly encourage anyone to entrust this team with their car. Amazing service and my car is like new. Thanks guys!
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