Georgia Feedback
GA - 12056 Abercorn St, Savannah - 10/17/12
I wanted to let you know that Elaine has done a great job on taking care of the repairs on the Volvo. She has stayed on top all of the repairs and kept me informed. You should have more employees like her. Please tell Elaine THANK YOU and that I greatly appreciate all her help.
GA - 3030 Satellite Blvd, Duluth - 10/16/12
Recently moved to Duluth, GA. when I was involved in a hit & run. Insurance company linked me several collision locations and I chose Gerber because it was the closest one to where I live. Was helped by Mike and was surprised with the attentiveness and speed at which I was helped. It also did not hurt that my repairs were done within a reasonable time frame and was ecstatic to see there was no sign of an accident.
GA - 3030 Satellite Blvd, Duluth - 10/13/12
Mike Upton was my service professional at Gerber Collision. At first I was reluctant to leave my car at Gerber. Your wondering why? Customer Service Focus is not an industry must have anymore. It's all about the bottom line. What Gerber have done for me is the LAST thing...Listened, Apologized, Solved & thanked me for selecting them as a service provider. At the end I was first as a customer. Choose Gerber Collison for your car treatment needs!!!!!! Happy Customer ~ MTrevil
GA - 725 Dekalb Industrial Way, Decatur - 10/13/12
Our estimator was Mr Carbone, he did a fantastic job to get as informed at all times about what was going on. The repairs where done to our complete satisfaction. Great Jo!
GA - 725 Dekalb Industrial Way, Decatur - 10/10/12
Stephanie D'Agostin was very helpful and understanding. She has excellent customer service skills.
GA - 55 Oak St, Roswell - 10/9/12
This was my second time having work done at the Gerber Collision facility on Oak Street in Roswell. The team there did such a good job fixing/repainting my Acura MDX drivers side a few weeks ago that I decided to take it back to fix/repaint some minor scratches and dents that had occured over the years on my Acura MDX passengers side. Again, the quality of the work was excellent and Jennifer Parker provided A+ service.
GA - 55 Oak St, Roswell - 10/9/12
This was my second time having work done at the Gerber Collision facility on Oak Street in Roswell. The team there did such a good job fixing/repainting my Acura MDX drivers side a few weeks ago that I decided to take it back to fix/repaint some minor scratches and dents that had occured over the years on my Acura MDX passengers side. Again, the quality of the work was excellent and Jennifer Parker provided A+ service.
GA - 2395 Cobb Parkway, Kennesaw - 10/7/12
Gerber not only fixed the bumper and headlight on the front of my car in a timely manner, they helped me get in touch with the rental car place and worked around my schedule. The continually stayed in contact with me about the issues that my car was having. They also informed me that my car had been in previous accidents which was not disclosed to me when I bought the car. They showed me the repair work that had been done on the car. They were very honest and diligent in fixing my car. Everyone was very polite.
GA - 2395 Cobb Parkway, Kennesaw - 10/6/12
I was not aware that there was such a glass company that also repair auto's as well. The service was quick and the work was excellent. I just knew that my final statement would be over the edge. WRONG!! You guy's are great. In the future (should the occasion arise) i will definately recommend any and everyone to Gerber. You guy's are really on point and i appreciate it. God Bless Betty Darden
GA - 2230 Redmond Circle NW, Rome - 10/4/12
I want to take a moment and offer my gratitude to the amazing staff of Gerber in Rome, GA. Ashley and everyone at the center are extremely courteous, professional and knowledgable. This is the first time I have been involved in any sort of auto accident and they were very understanding to my concerns and answered all of my questions thouroughly. The repair work is truly outstanding and I am impressed beyond words. My car was ready when promised and it was super clean, inside and out. Again, thanks to Ashley and her crew for the outstanding job. You'll always be highly ''wreck-ommended'' by me!
GA - 725 Dekalb Industrial Way, Decatur - 10/3/12
I cannot tell you how much I appreciate the staff at this location and how helpful they have been in making sure I was taken care of in a highly professional and yet empathetic manner. Kimberly, who answered my calls and was the first person I met when entering the office, is assuring and an attentive listener. Stephanie D'Agostin symbolizes what every customer service person should have in terms of noting and addressing concerns and getting all the information I hadn't thought important. I know this isn't exactly true, because there were other clients in the office also having repairs done, but it seemed as if my needs were the only ones important, and my repairs the only ones which mattered. I noticed the other customers smiling too as they were being helped. If the examples of Kimberly, Stephanie, and the shops mechanics at this ... read more
GA - 55 Oak St, Roswell - 10/2/12
Jennifer Parker is a pro! She made the entire repair process simple. A rental car was available when I dropped off my car, I received regular updates on the status of my repair, and my car was returned to me in a matter of minutes after returing to Gerber for pickup. The repair was high quality and I would recommend the Oak Street Gerber Collision & Glass Team to others.
GA - 725 Dekalb Industrial Way, Decatur - 10/1/12
Thank you so much for such a positive experience. Everyone was so nice and reassuring even though I was so worried how much it was going to cost, how to arrange for a rental car etc. Kimberly totally made me feel I called the right place when we talked at 8AM. The amazing miracle was that it was just a loose bumper and screw that fell out when John did the estimate, there was no charge, and he thoroughly explained what happened. He was just so cool. I almost didn't go because it's not near where I live anymore, but a good friend had recommended last year when I scratched my car and I also had a perfect experience - it was done a day earlier for a $100 less than the estimate. So I figured, I should stick with a place that I know is good. I drove the extra miles to get there and it was SO worth it. Thank you all so much, seriously. You ... read more
GA - 725 Dekalb Industrial Way, Decatur - 10/1/12
Stephanie D'Agostin is the ABSOLUTE BEST!!! She took very good care of me and was extremely sympathetic and caring about my situation. I can NOT imagine a better experience than the one I had. PLEASE give her a raise with stock options! :-)
GA - 725 Dekalb Industrial Way, Decatur - 9/28/12
I was very pleased with the service, honesty and promptness of the service I recieved. I'd recommend you to anyone. You get a rating of ten in my book. Thanks
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