Georgia Feedback

GA - 725 Dekalb Industrial Way, Decatur - 11/1/12

Dennis Carbone assisted me with collision repair on my Infiniti and I could not be more pleased with the experience or the outcome. He was responsive and kept me informed througout the process.

Thurston C

GA - 3030 Satellite Blvd, Duluth - 11/1/12

HAD A GREAT EXPERIENCE WITH THE GERBER TEAM IN DULUTH UNDER THE SUPERVISION OF MIKE UPTON. WILL DEFINITELY RECOMMEND AND SUGGEST CUSTOMERS TO THE LOCATION!

SHIRLEY H

GA - 553 Industrial Blvd, McDonough - 10/29/12

Personel were very professional. Quality was superb! Robbie Swigart was excellent!

Gregory f

GA - 2395 Cobb Parkway, Kennesaw - 10/26/12

My wife hit a contractor's wheelbarrow that blew off an open trailer on the interstate. The damage to the car's front was extensive as well as damage to the radiator and AC parts near the front. Anthony Mormile checked the damages thoroughly. He advised me about a short delay until they could obtain the parts to repair front end damages. He also explained the repair and repaint needed on the front of the hood. They helped me coordinate pickup for a rental car. After a few days, Dana called me with a status of the parts order and other damages under the hood. Dana continued to call me every couple of days as the work progressed. Not only was it informative, it relieved me of the chore of remembering to call back. I've rarely experienced that high level of proactive customer service, especially from a high volume auto repair shop. When the ... car was ready, Dana called promptly to tell me. I checked the new paint on the hood for color match. It was perfect. In my experience with auto repair and painting, matching aged paint on a car is one of the hardest challenges for a painter. Gerber Collision is doing a lot of things right. Taking good care of customers is a smart business decision.. That used to be a business norm, but it's becoming more rare instead of an essential part of doing business. Call for Anthony and he'll take good care of you and your car; read more

Douglas D

GA - 2395 Cobb Parkway, Kennesaw - 10/26/12

The service was exceptional as always. Dana was terrific

Gene P

GA - 3030 Satellite Blvd, Duluth - 10/25/12

Had car repair with Mike and he was very helpful and kept things simple. He went out of his way to make me feel comfortable and confident in Gerber in Duluth. The staff was very kind and let me sit in the lobby to study for an exam and washed my car when the repair was done. I will recommend this location to friends and family who need to get service done.

Christopher L

GA - 2395 Cobb Parkway, Kennesaw - 10/24/12

Keith and Dana were very professional. It was a pleasure to deal with them both. I was pleased with the service and work provided. I would surely reccomend Gerber to friends and family in need of collision repair.

Jonathan M

GA - 553 Industrial Blvd, McDonough - 10/19/12

Great service, very impressed. Communication was great! Perfect 10 all the way around!

Karla B

GA - 11200 Alpharetta Hwy, Roswell - 10/18/12

Boomer LaChine was friendly, courteous and kept me up to date on all progress. The shop was easy to deal with and made me feel like a valued customer. I appreciated the call about wanting to fix an issue found upon quality control. That shows me that quality is taken seriously and customer service ranks high. I am very satisfied with all the staff I encountered and the conversations I had including the resident Manager, whose name escapes me. I felt listened to and my concerns taken seriously. Should I have another issue I will keep this Gerber location on my contact list.

Gerret M

GA - 12056 Abercorn St, Savannah - 10/17/12

I wanted to let you know that Elaine has done a great job on taking care of the repairs on the Volvo. She has stayed on top all of the repairs and kept me informed. You should have more employees like her. Please tell Elaine THANK YOU and that I greatly appreciate all her help.

Donna O

GA - 3030 Satellite Blvd, Duluth - 10/16/12

Recently moved to Duluth, GA. when I was involved in a hit & run. Insurance company linked me several collision locations and I chose Gerber because it was the closest one to where I live. Was helped by Mike and was surprised with the attentiveness and speed at which I was helped. It also did not hurt that my repairs were done within a reasonable time frame and was ecstatic to see there was no sign of an accident.

Khushboo S

GA - 3030 Satellite Blvd, Duluth - 10/13/12

Mike Upton was my service professional at Gerber Collision. At first I was reluctant to leave my car at Gerber. Your wondering why? Customer Service Focus is not an industry must have anymore. It's all about the bottom line. What Gerber have done for me is the LAST thing...Listened, Apologized, Solved & thanked me for selecting them as a service provider. At the end I was first as a customer. Choose Gerber Collison for your car treatment needs!!!!!! Happy Customer ~ MTrevil

Midley T

GA - 725 Dekalb Industrial Way, Decatur - 10/13/12

Our estimator was Mr Carbone, he did a fantastic job to get as informed at all times about what was going on. The repairs where done to our complete satisfaction. Great Jo!

Francisco A

GA - 725 Dekalb Industrial Way, Decatur - 10/10/12

Stephanie D'Agostin was very helpful and understanding. She has excellent customer service skills.

Phyllis K

GA - 55 Oak St, Roswell - 10/9/12

This was my second time having work done at the Gerber Collision facility on Oak Street in Roswell. The team there did such a good job fixing/repainting my Acura MDX drivers side a few weeks ago that I decided to take it back to fix/repaint some minor scratches and dents that had occured over the years on my Acura MDX passengers side. Again, the quality of the work was excellent and Jennifer Parker provided A+ service.

Steve R