Ellicott City, MD - 3420 Ellicott Center Dr
After some early mis-communication, my car was completed in a timely and professional manner.
This is my first experience with collision repairs at Gerber and I honestly have to give very high marks for the crew's hospitality, kindness, politeness, understanding and besides being very unassuming they are highly experienced, professional. I cannot but recommend this facility to any prospective future customer. It is all money's worth with promptness in getting the Insurance company lined up and finishing the job in record time and handing over the car in a clean condition. Gail who brought the car and the gentleman who did initial evaluation were great. They are polite and customer oriented.
Quick prompt courteous they even washed my car when it was done
MD - 3420 Ellicott Center Dr, Ellicott City - 12/15/17
Excellent communication and exc. work on my Co car.
MD - 3420 Ellicott Center Dr, Ellicott City - 12/13/17
Great job repairing my Ford after a head-on collision w/ a deer! Mr Arthur W. kept me informed as to progress made in repairs. Ford was repaired on time, and looks great! Thanks, again
MD - 3420 Ellicott Center Dr, Ellicott City - 10/31/17
Easy scheduling with prompt, quality service!
MD - 3420 Ellicott Center Dr, Ellicott City - 10/21/17
Great service and detailed exterior of veh.
From beginning to end, I was very impressed with Gerber's service. All phone calls were returned in a timely fashion. The information provided by texting was fantastic. The people who I spoke with were very courteous and helpful. And, most importantly, the quality of the work was A+. My never looked so good, except when it was brand new (it is now 13 years old). I would definitely recommend Gerber to my colleagues.
They did a beautiful job repairing the hood on my Volvo! I also appreciated the daily text updates, and the fact that they completed the job sooner than estimated. Great job!
MD - 3420 Ellicott Center Dr, Ellicott City - 12/22/16
They communicated with my insurance company and kept me informed of the progress of the work.
I have never gone a company's website to provide feedback before, but the experience I had at Gerber Collision in Ellicott City on Ellicott Center Drive was so extraordinary that I had to do it. One of my children had a minor incident with the garage door which bent in the front fender of my car just enough that the passenger door would not open. Because the car has a lot of miles on it, I didn't want to spend a lot of money on it, so I went to Gerber and asked what they recommended. Everyone I encountered there was so helpful it was amazing. They not only suggested a very practical solution, but they also addressed the problem while I waited and the charge was incredibly reasonable. My great compliments and gratitude go to to Gail Reed, the estimator, for her very gracious assistance, and particularly to Vince R., the technician, who ... fixed my problem while I waited. Wonderful folks at Gerber...I definitely will go to them with my next auto body problem. They were terrific. read more
excellent service - quality operation and staff
Estimate was accurate. Turn around time quicker than expected. Staff professional, and helpful, especially Kristie at the front desk.
Thanks for taking care of my vehicle. Great to see folks stand behind their work. Especially appreciate being kept in the loop as to the progress of the car as it was being repaired.
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