Downers Grove, IL - 2360 Ogden Ave

IL - 2360 Ogden Ave, Downers Grove - 12/12/18

quick and nice experience

Deshun H

IL - 2360 Ogden Ave, Downers Grove - 11/21/18

Mckinley B. and Vanessa gave wonderful service at the Downers Grove, IL location. The detail to my bumper looks great, as if my 14 year old car is new. They were welcoming, thorough in explaining everything, and overall we were very glad for their excellent service. Thanks Gerber Collision and Glass in Downers Grove!

Megan M

IL - 2360 Ogden Ave, Downers Grove - 11/19/18

We have had a couple cars serviced at this location and the service and experience have been beyond excellent each time. Production Mgr. Rick E. walks you through the experience and make sure everything is done right. He along with GM Rick K. work to help solve any issue and ensure a great experience. Not only do they honor their word they go above and beyond to help a customer. It is more than just numbers to them. It is about providing great service to the customer.

Jean

IL - 2360 Ogden Ave, Downers Grove - 11/17/18

Excellent service and very efficient!

Frank B

IL - 2360 Ogden Ave, Downers Grove - 11/13/18

Great work. Special attention by Rick E. Thank you.

scott w

IL - 2360 Ogden Ave, Downers Grove - 11/9/18

GREAT JOB ALL AROUND! ADVISED THAT IT WOULD BE 2 - 3 DAYS, BUT INSTEAD IT WAS ONE DAY! GOOD SERVICE!

JOHN B

IL - 2360 Ogden Ave, Downers Grove - 11/8/18

Elise did an excellent estimate and review of the damage. The team even touched up a few scrapes on other parts of the car. The repaired areas look like new.

Gerald M

IL - 2360 Ogden Ave, Downers Grove - 11/8/18

I am very pleased with the customer service at Gerber Downers Grove, IL. Elise S, Rick E, and Rick K all have been very responsive, respectful, and helpful during the repair process.

Don K

IL - 2360 Ogden Ave, Downers Grove - 11/7/18

Had a great experience at Gerber, from the estimator to the repair team. Car looked brand new when done. The reason for this note today is there was a rattle or noise from the repaired door I took the car back and Rick E helped! 5 stars! He knew what the issue was and told me he would fix it within 30 mins. 15 minutes later he was done and fixed. Great job.

John S

IL - 2360 Ogden Ave, Downers Grove - 11/6/18

Even though my car sustained extensive damage, Gerber made it look brand new! Rick E made sure that every detail was perfect before he released the car back to me. Excellent communication and updates regarding the progress as well. 5 stars plus!

Brian S

IL - 2360 Ogden Ave, Downers Grove - 11/1/18

Car was repaired well before the target date of 11/5.

Raymond V

IL - 2360 Ogden Ave, Downers Grove - 10/31/18

I recently brought my Silverado 2500 HD in for a damaged bumper cover repair. McKinley B was my estimator and effectively customer service rep throughout. What I was extremely pleased with (beyond the obvious - the repair itself) is that McKinley (1) communicated early and often throughout the process (I actually got the vehicle back a little earlier than planned), and (2) was extremely customer focused and thoughtful about any questions or concerns I might have had. Would never hesitate to send anyone his way at Gerber for their own repairs.

Brian K

IL - 2360 Ogden Ave, Downers Grove - 10/31/18

Outstanding service, staff and results. End result had the car in "show=room" condition. Especially appreciated on-going text messages to keep me updated about progress of work. Will definitely recommend Gerber to family and friends.

Barbara S

IL - 2360 Ogden Ave, Downers Grove - 10/26/18

Outstanding customer service and collision repairs! Elise S. consistently kept me updated and answered all of my questions promptly. The vehicle looks like brand new and I definitely would refer all family and friends to Gerber.

Marianne S

IL - 2360 Ogden Ave, Downers Grove - 10/16/18

Rick E. production manager did a great job fixing my door. I thought it was going to be a lengthy repair and he was able to fix it in minutes.

Sean S