Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 11/9/15
Everyone was wonderful from the front staff with Wendy and Ann to my estimator Vito to whomever actually did the work. Very courteous and knowledgable as well as pleasant! They made this process so easy for me and I am so very grateful. I will recommend them to everyone!
IL - 2360 Ogden Ave, Downers Grove - 11/3/15
Was involved in a car accident. Ian worked on my car and did a fantastic job. He was very thorough with his estimate. He is very professional. He got me my car back before the promised time. My car look like it just came off a showroom floor. I am thrilled with the service, quality of work, and professionalism!!!
IL - 2360 Ogden Ave, Downers Grove - 10/27/15
Aleise kept me informed on the progress of my car. Ray went over the car with us when we picked it up. He was very informative on what had been done and wanted to make sure we understood everything about the repair. I would highly recommend this location to anyone that is looking to have body work done on their car. Ray was a very good representative of the company.
IL - 2360 Ogden Ave, Downers Grove - 10/2/15
Great customer service. Wendy and Anna were very helpful. They had transportation ready for me to and from my home. Repairs look great!
IL - 2360 Ogden Ave, Downers Grove - 9/14/15
I rarely take the time to provide feedback or submit comments but the service I received, from Jason C., was so outstanding I decided to take the time. I had been to Gerber before for insurance related repairs but this was my first "customer pay" experience. While I expected to have to defend against the "full service" quote where everything would be fixed but at a correspondingly high price, Jason instead and knowing the vehicles age, helped me get a minimum but acceptable amount of work done at a minimal price - he showed great integrity throughout the process. Because of Jason, I will be back!
IL - 2360 Ogden Ave, Downers Grove - 9/10/15
Great Place!!! I had Ray help me and he was the best!!! I will ask for him next time I am in!!!!
IL - 2360 Ogden Ave, Downers Grove - 9/3/15
I came to get a quick idea of how much and what my options were for a minor repair to my hood. Jason came out to my van, gave a quick estimate to completely repair the damage and then added paint to stop the erosion.... this free of charge. Very classy and old school! Thanks!
IL - 2360 Ogden Ave, Downers Grove - 9/3/15
WOW! Not really a "major repair", but it was to me, and from the moment I walked in the doors and was greeted by Anna and Wendy, who could not have been nicer, to meeting with Jason and even speaking with Gary, these people make you feel as if you are a family member! The cost of the repairs was literally thousands of dollars cheaper than I what I had previously been led to be believe! 24 hours after dropping off my truck, it was ready to go. Again, Anna and Wendy greeting me as if they've known me for years, and Jason taking the time to explain the repairs, and asking me if I was happy, if I had any questions, and a smile on his face that was true and genuine from the start - that man truly wants to make sure that the customer is happy! Although I hope never to need body work and collision repairs ever again, if I do, I'm going ... read more
IL - 2360 Ogden Ave, Downers Grove - 9/1/15
I received excellent service above and beyond what I expected. Ray made sure that everything was perfect! Would highly recommend Gerber!
IL - 2360 Ogden Ave, Downers Grove - 8/31/15
Gerber did such excellent service...I had another accident and referred another person to serving up body/collision damage. The professionalism and the quality of work was beyond that i expected. After 28 years of not being involved in any need for collision consultation. I can only think that the service was way beyond from the counter people to the skilled craftsmen in the shop. Thank you for the care and expertise on all levels....I am Alive due to crash dummies doing their job and implementing design for safety. Gerber gets 10 stars in my book
IL - 2360 Ogden Ave, Downers Grove - 8/28/15
Everyone was very professional. I was told exactly what services had been done to my car and was extremely happy about the text service - I knew what was being done and when. I even got my car back a week before it was scheduled to be done. Excellent team!
IL - 2360 Ogden Ave, Downers Grove - 8/27/15
I've had 2 vehicles repaired at Gerber and was very pleased with both experiences. I stopped by today to get some help with a small problem. Kenny stepped up and helped me out. Kenny is the kind of employee any employer would be proud to have represent his business.
IL - 2360 Ogden Ave, Downers Grove - 8/17/15
I was pleased with the quality of work and the friendly customer service.
IL - 2360 Ogden Ave, Downers Grove - 8/14/15
I've been around long enough to know that things don't always go right. I did have to bring my Gerber repaired car back for some warranty work. It was done quickly and without and dispute. To top it off Ray at Downers Grove Gerber had my faded headlights buffed and they now look like new. Five Stars!
IL - 2360 Ogden Ave, Downers Grove - 7/29/15
The staff was friendly and very helpful. Also empathetic about the cause for repairs. Car was clean and all repairs done very well. Car looks new again.
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