Douglasville, GA - 12231 Veterans Memorial Hwy
GA - 12231 Veterans Memorial Hwy, Douglasville - 3/25/17
My daughter had driven home for the weekend from college when I noticed the rubber/plastic surrounding the front windshield was displaced on the passenger side. I arrived with the car at the Douglasville location just as the store opened and was greeted professionally by Jeri W. After hearing my dilema, Jeri asked to look at the vehicle before telling me "I'll take care of it!" Less than 10 minutes went by before Jeri told me the car was ready to go. Jeri's actions for me could be used as a training video for how to provide excellent customer service. Thank you Jeri.
GA - 12231 Veterans Memorial Hwy, Douglasville - 3/17/17
service was great. Jeri keep me informed and answered all my questions. i was pleasantly pleased with my experience.
GA - 12231 Veterans Memorial Hwy, Douglasville - 3/16/17
My car looked great, and Jeri was so professional and handled my repair perfectly. She even gave me a ride home because I didn't have rental. The body work looked wonderful, and i'm an old body tech. Jeri even went through the trouble to touch up my rock chips with leftover paint herself. Great job!
GA - 12231 Veterans Memorial Hwy, Douglasville - 3/15/17
Steve is the best!!! He helped me unload my property from my car because I had a broken hand. He went the extra mile to help. I wish my companies had people like him.
GA - 12231 Veterans Memorial Hwy, Douglasville - 3/1/17
Gerber did a great job on my collision repair. Staff was excellent and my car looks like new!
GA - 12231 Veterans Memorial Hwy, Douglasville - 1/19/17
My husband and I came in to get an estimate on my front bumper that was pushed in, and the young lady that helped me immediately went outside to take a look at our truck even though the office was swamped with other people. She explained that in order to warranty the repairs, they would have to replace the parts damaged and even emailed me my estimate! Since we were just trying to get the damages popped out she even recommended somewhere down the street we could go. Jerrie was very courteous and professional, I would recommend this shop to my friends!
GA - 12231 Veterans Memorial Hwy, Douglasville - 1/9/17
Special thanks to the technician who even went the extra 'mile' to reinstall my specialty tag on the front bumper that was replaced. I wasn't expecting it to be reinstalled. Claim # 0437928294. Please thank technician for me.
GA - 12231 Veterans Memorial Hwy, Douglasville - 11/26/16
Great and awesome job!
GA - 12231 Veterans Memorial Hwy, Douglasville - 9/24/16
Thank you so much to Gerber Collision for doing a great job on our van repair. Everyone treated us with kindness and professionalism. The repairs look fantastic, it's like the accident never even happened. Frankly, after hearing horror stories about trying to get vehicles repaired after an accident, I was dreading the ordeal. Imagine my surprise when none of it turned out to be an ordeal at all! I was even able to return the rental vehicle right there at Gerber, instead of having to drive it back to the rental office. They have a sign on the front desk saying the want each customer to have a 10 out of 10 customer service experience and I can honestly say they met that goal.
GA - 12231 Veterans Memorial Hwy, Douglasville - 9/23/16
Great job. Awesome
GA - 12231 Veterans Memorial Hwy, Douglasville - 8/6/16
very informative throughout the entire process
GA - 12231 Veterans Memorial Hwy, Douglasville - 5/20/16
The personnel at this location set the standard for customer service. Making the customer at ease with the welcoming environment. Professional greet you in the front and take amazing care of your vehicle behind the scene. If you need any further confirmation remember these two words Expedient and Efficient.
GA - 12231 Veterans Memorial Hwy, Douglasville - 4/26/16
Took my car to Gerber for rear end damage. From day one they kept me informed and did exactly as promised. Picked up my car a few days earlier than the original finish date and it looks great. The rear end looks brand new and they even repaired a few things the insurance would not cover at no cost to me. I definitely recommend Gerber to all future customers and will return (hopefully not) if I ever need body work repair.
GA - 12231 Veterans Memorial Hwy, Douglasville - 3/11/16
The customer service and workmanship was fantastic. They went the extra mile !
GA - 12231 Veterans Memorial Hwy, Douglasville - 1/15/16
Kept us informed of the status of repairs and answered all our questions.
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