Crystal Lake, IL - 6200 Berkshire Dr
IL - 6200 Berkshire Dr, Crystal Lake - 11/16/15
I was certainly impressed by the customer service at Gerber, received timely updates on status of repair, in fact repair completed three days in advance. thank you for the great service.
IL - 6200 Berkshire Dr, Crystal Lake - 11/16/15
My collision repairs were completed in a timely manner and the Gerber team were very professional and attentive to my needs. They were very accommodating during the drop off and return of my vehicle as well as scheduling rental car drop off and pick up in line with my appointment for collision repairs.
IL - 6200 Berkshire Dr, Crystal Lake - 11/8/15
The actual charge came in less than the estimate. EVERY individual I spoke with was a pleasure to deal with. Working with Enterprise with Gerber made my life easy. Everything about my experience was positive - my car looks GREAT. My son recommended you and I am truly grateful. I would highly recommend Gerber - I did get another quote which was $300 higher and in comparing the two quotes - they were doing the same thing....... truly al I can say is thank you!
IL - 6200 Berkshire Dr, Crystal Lake - 11/7/15
My wife and I have now used Gerber 3 different times and each time it has been phenomenal. The service is always amazing. I had to go out of state on a business trip and not only did they call me every Tuesday and Thursday with status updates, they held my wife's car locked in the shop until we got back into town even though the service was completed. Fantastic service, we will definitely be coming back with any other needs.
IL - 6200 Berkshire Dr, Crystal Lake - 10/31/15
Scott was great to work with, in our initial consultation, kept us informed with progress on the car, got us a loaner and was always pleasant and easy to reach. Work done was great! I would recommend and/or return to the Crystal Lake Gerber.
IL - 6200 Berkshire Dr, Crystal Lake - 10/24/15
The service was great and the shop did a great job of working with Enterprise so I'd have a rental car while my van was being repaired. I would highly recommend.
IL - 6200 Berkshire Dr, Crystal Lake - 10/20/15
I was very happy with the repair. It was complete as scheduled. The car was clean inside and out. Check in and pick up were very proffesional and customer oriented.
IL - 6200 Berkshire Dr, Crystal Lake - 10/19/15
Gerber Collision and Glass is the most professional shop i have ever dealt with. Each person i dealt with was very courteous and kind. I would use them again.
IL - 6200 Berkshire Dr, Crystal Lake - 10/16/15
Excellent and faster service ,thank you
IL - 6200 Berkshire Dr, Crystal Lake - 10/15/15
My car looks wonderful and will recommend Gerber to family and friends!
IL - 6200 Berkshire Dr, Crystal Lake - 10/9/15
Great job
IL - 6200 Berkshire Dr, Crystal Lake - 10/7/15
The customer service at Gerber was awesome! They were very polite and considerate. My van was finished a couple days before they estimated and they sent texts daily to update me on the status. I've never had a repair place treat me so nicely. They even buffed out a few scuffs that weren't part of the accident. Thanks Gerber for making it easy! I will return if needed and recommend you to others.
IL - 6200 Berkshire Dr, Crystal Lake - 10/3/15
Prompt, Courteous and Very Professional. Rental Car Promotion very helpful and customer focused Auto Body repair excellent and you cannot even tell where the initial damage was. They stand by their workmanship with Lifetime Guarantee. Young ladies for office admin also very courteous and customer focused. I plan to bring my other auto for minor body dents and paint repair within next 30-60days
IL - 6200 Berkshire Dr, Crystal Lake - 10/1/15
Excellent! Excellent! Excellent! My car looks great!!! I wasn't so sure how my car was going to look with the amount of back end damage but it looks like new. The paint is also a PERFECT match! I even got my car back 8 days earlier than expected. Gerber always gave me updates on the progress of my car. Scott was great to deal with and office staff VERY knowledgeable and friendly. When I dropped my car off for repair my rental was there waiting. The entire experience was exceptional. I highly recommend Gerber for any collision repair.
IL - 6200 Berkshire Dr, Crystal Lake - 10/1/15
What a great team at the Crystal Lake Gerber location! Friendly and knowledgeable. Joe walked me through the process every step of the way and I he made sure I understood what they were going to do to the vehicle, but also how long it would take. He set up my rental car and kept me informed on the progress of the repair work. No one ever wants to get in an accident and have auto body work done, but the team at Gerber made it a bit less stressful. Thank you!
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