Crystal Lake, IL - 6200 Berkshire Dr
IL - 6200 Berkshire Dr, Crystal Lake - 12/10/10
Prompt service, friendly staff, excellent work.
IL - 6200 Berkshire Dr, Crystal Lake - 11/27/10
"I would like to compliment one of your employees, Margie. My Subaru Outback is scheduled to be repaired by Gerber next week. While inquiring about a rental car, I learned that dogs are not allowed in them. This was very dishartening to me, as one of my Golden Retrievers, Kodi, is a therapy dog and visits the Fair Oaks Health Care Facility in Crystal Lake on a regular basis. Long story short, Margie took it upon herself to contact Matt at Enterprise and apprise him of my situation. As a result of the extra time she took, Matt contacted me and made an exception to the "No Dog Rule." I guess he didn't want to dissapoint over 50 residents at a local nursing home any more than I did. I really appreciated the extra step Margie took. You are lucky to have such a considerate employee. Please pass on my compliments to MArgie. Her ... read more
IL - 6200 Berkshire Dr, Crystal Lake - 10/9/10
Both of my windows were broken and I called and spoke to Denise M. and she provided me with an exceptional customer service experience. I couldn't have asked for a more pleasant person. She was very sympathetic and addressed my needs with speed and caring. I got a call from Gerber within the hour and were very friendly! Many thanks!
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