Crystal Lake, IL - 6200 Berkshire Dr
IL - 6200 Berkshire Dr, Crystal Lake - 3/10/15
It's rare to find excellent Customer Service anymore, but Gerber does just that. From the time I first came in with Keri at the Reception desk, to Joe my agent at Gerber, I was treated with the utmost respect, and professionalism. I have always liked Gerber, but this visit just reaffirms what I already now to be true; Gerber continues to maintain high quality people and standards. Thank You
IL - 6200 Berkshire Dr, Crystal Lake - 3/9/15
Friendly people clean store good service there great.
IL - 6200 Berkshire Dr, Crystal Lake - 3/3/15
Joe and Enoch were very helpful. Great service and good people. Would use them again.
IL - 6200 Berkshire Dr, Crystal Lake - 2/27/15
Had my 2008 dodge advenger front end done at this shop,turned out looking great the auto body guys name was Chuck he did a great job.The shop told me about a week to do the job and the were a day early,they kept me up to date by texting me with the progress which was great.2 thumbs up will go back if needed and will recommend this shop
IL - 6200 Berkshire Dr, Crystal Lake - 2/26/15
i appreciate the status emails to keep me informed.
IL - 6200 Berkshire Dr, Crystal Lake - 2/26/15
They were very prompt giving an estimate, scheduling an appointment, andtelling me when my car was ready. The service was very friendly as well!
IL - 6200 Berkshire Dr, Crystal Lake - 1/30/15
Everyone at Gerber was very nice and informative. Kept me informed the whole time the repairs were being made. Made it easy for me to get a rental car while repairs made. The man who hit me decided he wanted to pay for repairs out of his pocket versus thru his insurance- Scott also kept in contact with him arranging for car to be paid for. Will refer everyone to Gerber.
IL - 6200 Berkshire Dr, Crystal Lake - 1/25/15
Service and work quality were EXCEPTIONAL!!!
IL - 6200 Berkshire Dr, Crystal Lake - 1/24/15
Car looks great would have rated a 5 but did have a few small issues and did take a few requests before they sent me the photos of my car
IL - 6200 Berkshire Dr, Crystal Lake - 1/22/15
Great service. excellant personnel, excellant work. Work was done ahead of schedule
IL - 6200 Berkshire Dr, Crystal Lake - 1/21/15
Gerber Collision & Glass was referred to us by our insurance company.(Country Companies) We were very impressed with the manner in which they do business. They were very courteous and polite. We received phone calls on the status of our car so we were aware of the progress and how things were coming along. We were very impressed with their professionalism and dedication to getting our car back to us as soon as they could. Thank You!
IL - 6200 Berkshire Dr, Crystal Lake - 1/20/15
good customer service (especially since they have a new receptionist!! :-) ) speedy service and they were willing to work within my budget.
IL - 6200 Berkshire Dr, Crystal Lake - 1/19/15
Wonderful service staff who kept me updated every step of the process. When my car was not able to be completed on time due to the holidays, Gerber set me up with a rental car at no expense to me. I was very pleased upon receiving my car back and that they were able to address all my additional concerns. Thank you Gerber for your kind and speedy service. I'm very grateful.
IL - 6200 Berkshire Dr, Crystal Lake - 1/18/15
The work quality was excellent and the customer service was great as well. Thank you!
IL - 6200 Berkshire Dr, Crystal Lake - 1/12/15
I was very happy at the customer service and the repairs done to my car..my car looked very nice, paint and repairs...Very good job who all were involved...thank you..
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