Colorado Feedback

CO - 6750 S Dawson Circle, Englewood - 4/6/12

Dear Steven, I wanted to follow up with you regarding the auto body repair service I received from your group. In February, in a parking lot, I accidently backed into a car damaging both my vehicle's bumper as well as the bumper of another vehicle. I had recently used your facility to repair my husband's car through an insurance claim and received good service. In this case, I wanted to access the damage to both vehicles to determine if I would file an insurance claim or pay for damages out of pocket. I called your facility and talked to Louise. She took an active role in coordinating estimate appointments for both cars involved, and placed several calls and emails to me to give me status of appointments, estimates, and scheduled repair for both of the cars. The cost for both vehicles was about $1600, and I decided to pay out of pocket. ... Louise scheduled a rental car for the other driver to use during the repair of her car, saving me that added expense. My vehicle repair looks amazing, which I would expect. But it is your customer service that is most impressive to me. Your business hours are very convenient for working people, your facility is clean and comfortable, and Louise epitomizes what true customer service looks like. She was friendly, knowledgeable, took initiative to communicate status, and seemed happy in her job. She made me feel appreciated and cared for. Her excellent level of service is an asset to your organization. Outside the fact I caused an accident requiring repairs, never a good thing :), the silver lining is that I had a wonderful experience on the repair end of things. Thank you so much, and please let Louise know how much I appreciated her care. Sincerely, a very satisfied customer, read more

Beth H

CO - 6750 S Dawson Circle, Englewood - 4/6/12

WOW!!! I am thoroughly wowed by the experience I had with Gerber! Truly the most hassle free and professional place I have ever dealt with when having to get my car fixed. Very professional and communicative as to the progress of our car getting fixed. I would recommend Gerber to anyone I know!!!

Amy N

CO - 4401 Mark Dabling Blvd, Colorado Springs - 4/5/12

This is the third time (actually 1st time with Gerber, the other 2 were with Cars Collision) that we have used this firm. We have always been pleased with the work they have done - great quality and timeliness. The staff are polite and helpful. We would highly recommend them.

Mary A

CO - 12520 W Cedar Dr, Lakewood - 4/4/12

It looks great! You guys do great work, I haven't taken the time to look the car over close but I will. Thank You Roy Kile

Roy K

CO - 6750 S Dawson Circle, Englewood - 4/4/12

I just picked up my car that was repaired by Gerber. I would recommed their services to all my friends . Start to finish they were very helpful and professional. They kept in contact with me by email as the repairs went along. Wow, they even offered to come pick me up at my house and give me a ride to get my car when it was ready. That really helped me out. My car looks great and they even cleaned out the inside as well.

Rosemary S

CO - 275 Enterprise Dr, Pueblo West - 3/27/12

Thank you so much for the great service I reicieved at gerber, your employees are very friendly and professional, it was so nice to get great customer service for once, because you don't see that very ofter these days! I would also like to thank Julie for keeping me updated and for doing such a good job on my car, I am very pleased! THANK YOU

frances m

CO - 12520 W Cedar Dr, Lakewood - 3/26/12

I was rear-ended - HARD - by a holder of Farmer's insurance. My little old sedan that has reliably gotten me to and from work for almost 2 decades was totalled. I am the only working adult in my home and have 3 little kids (who thankfully were not in the vehicle). The whole thing has been a challenge, to say the least. I went to Gerber's since it was the easiest location Farmer's gave me. Oh my goodness - Renee Ciszek and Kim Jacobs were BOTH so helpful and kind. I think I would have been in tears without their kindness. If I ever need *any* kind of body repairs, I will go back there. I will also recommend this Gerber's. These two women just gained Gerber's a customer for life, simply by being kind to me when things were hard. Thank you.

Dianne M

CO - 6750 S Dawson Circle, Englewood - 3/26/12

I would like to thank you, not just for fixing my car, and doing a great job, but when I picked my car up it have been expertly washed inside and out. That pleased me very much!!!! If I ever need repairs you will be the first ones that I will think of. Several of your employees know about Adopt A US soldier.

Ann J

CO - 6750 S Dawson Circle, Englewood - 3/26/12

To whom it may concern: RE: Jason Kersey I had a bumper replaced at Gerber Collision in Englewood, CO due a fender bender. I came to Gerber at the recommendation of a family member who also had a bumper repair job. Jason Kersey was the rep who completed the inspection and estimate. I am impressed with his customer service skills and how he handled my case. I appreciate it when employees do excellent work for customers, because it seems like customer service has really gone downhill these days. When I called to find out the status of my vehicle, Jason worked with me and seemingly expedited the rest of the process to get me my car; I was getting a ride from a friend to Gerber and the friend also had a schedule to keep as well. Jason had it ready when I arrived. I was also surprised to learned that my car not only received an external wash ... but an inside detailing too. Thank you to Gerber, Jason and any other employees involved in my car's repair job. I will make sure to suggest Gerber to anyone who needs body repair work. Please make sure Jason and the others receive recognition. They certainly deserve it. read more

Tom D

CO - 275 Enterprise Dr, Pueblo West - 3/24/12

I want to thank everybody there for the kind service they provided. They treated me like a friend!! They took the time to explain everything and answered any question I had. I was not just another dollar in the bank. They even helped me with my rental car! And the new bumper I had to have is beautiful!! They even cleaned my car inside and out, even the windows!!

Kathy L

CO - 6750 S Dawson Circle, Englewood - 3/22/12

Hi, I just wanted to drop you a note and let you know that I'm very satisfied with the service as well as the quality of service from your team on Dawson Circle in Centennial. We had just purchased a new truck as were very distraught when we had a fender bender at a local mall. Your team was very professional, timely and did a great job on the repairs. The overall experience was a 10 out of a possible 10 in all aspects. Thanks,

Guy C

CO - 6750 S Dawson Circle, Englewood - 3/22/12

Steve Brauer, I wanted to let you know that I will recommend Gerber Collision and Glass on 6750 S Dawson Cir in Centennial, CO 80112 to anyone. You and the team have now repaired collision damage our family vehicles on four different occasions. Each time the estimate was prompt, the team worked through insurance paperwork and approvals, communicated with us regularly to let us know the progress, and the vehicles were completed when promised. Best of all after the repairs the cars looked better than before the accident. Thank you for helping us get through the stressful accident(s) and back on the road again!

Debra K

CO - 4401 Mark Dabling Blvd, Colorado Springs - 3/20/12

The work done at this facility is top notch. I like the calls with the information pertaining to the progress of the work being done. If I need any work that requires a body shop or glass replacement it will be at Gerber. thanks

rodolfo f

CO - 6750 S Dawson Circle, Englewood - 3/9/12

HI! I wanted to drop you a note to let you know the fantastic experience we have had with Gerber. Everyone we spoke to was incredibly customer focused, friendly and knowledgeable. You kept us up to date and guided us through what could have been a very complicated process. Getting in an accident is very stressful - especially when you are dealing with 3 different insurance companies. You all made the process smooth and eased the pain. My car looks amazing! It is cleaner than is has been in years - probably since I bought it. Thank you for such tremendous service. I will recommend Gerber to anyone who needs it. Thanks again!

Keri R

CO - 4401 Mark Dabling Blvd, Colorado Springs - 2/25/12

Ms Devan, Mr. Bryan Royer (Adjuster) and John (Manager) and the entire team did an outstanding job in repairing my son's 2004 Acura TSX. All of them should receive a grade of A+. My wife plans on taking her Acura MDX there for repairs as well. Keep up the great job of both customer service and professional car repair. VR, Robert Guffin, Lt Col, USAF (Ret).

Robert G