Aurora, IL - 19 S Route 59
IL - 19 S Route 59, Aurora - 7/13/11
When it comes to car repairs I've always been a hard critic because u hear so much negativity about being ripped off. I'm also HUGE on customer service, and I WILL write a negative review in a heartbeat. So with that said, I have to say I was really impressed this time with both the customer service AND body repair work of Gerber. I've always used Gerber, satisfied everytime. No big deal as I expect this anyway. But this last time I have to say was exceptional. The staff (especially Jeff, Bob and....the girl behind the front desk..I forgot her name!..blond-ish, coupla piercings, very personable) was so nice and accomodating. I had quite a bit done on my car. Had it returned looking beautiful, vacuumed and washed too. Outside of what insurance covered on my rental car I was able to use a 5 day free rental coupon they offer online which ... read more
IL - 19 S Route 59, Aurora - 7/6/11
I received the most incredible courteous and professional service at the South Rt. 59 location. The GM, Jeff Cluchey was knowledgeable and patient with all my questions. He went out of the way to assist me on various issues. He has demonstrated the best customer service in car repair services. I left the parking feeling very pleased with the overall services. Thank you.
IL - 19 S Route 59, Aurora - 6/30/11
I loved the customer service. I left the car with my key in the lockbox and they called the next morning saying they had what they needed and they would start right away. Two days later they called with an update. The job was small but knowing if I had a job that could take weeks I know they would be giving me an update frequently.
IL - 19 S Route 59, Aurora - 6/29/11
Gerber treated me with respect and had my vehicle repaired in a timely manner.
IL - 19 S Route 59, Aurora - 6/13/11
The employees and managers were very friendly. They did an excellent job in repairing our vehicle.
IL - 19 S Route 59, Aurora - 6/11/11
We dropped by just to talk to someone about my son's car. The front bumper is dented and there is some rusting from some encounters with ice and a carport. After talking to the FANTASTIC people at Gerber, we know exactly where we stand. They provided us with FAIR and REASONABLE suggestions and even gave us a completely FREE estimate. ON TOP OF THAT, they even attempted to bump out some of the dents FREE OF CHARGE. They really listened to our reasoning for not getting this college car fully repaired right now. WE TRULY APPRECIATE THEM AND WILL RETURN WHEN WE ARE READY TO GET THIS REPAIRED.
IL - 19 S Route 59, Aurora - 5/5/11
I came in with a scratch that needed buffing. Jeff and Fernando helped me today, and they were both courteous and friendly. My repair was done quickly, and I was satisfied with the work. I would definitely recommend Gerber Collision to my friends and family.
IL - 19 S Route 59, Aurora - 4/28/11
Many kudos to Jeff Cluchey and his team for the competent and professional manner they repaired my car and treated me. It is impossible to see where the damage had been. Put me on the top of the list of people highly wreck-ommending them!!!!
IL - 19 S Route 59, Aurora - 4/9/11
I have spoken with Jeff throughout the process of my work at Gerber. I chose this Gerber because I have heard of the excellent customer service that Gerber has to offer and that they do amazing work. I have expierenced both of those things on the South Route 59 location in Naperville, IL. Jeff answered all of my questions and was always patient when I did not understand what was happening with my car. (I have never been through this before.) They called me every Tues and Thursday to do follow ups and made sure I knew what was happening in the process of the vehicle. I believe her name is Pamela, (she works at the front desk, I'm sorry if her name is wrong) was always helpful and friendly on the phone. I am extremely happy with the work that I have had done, and they always reassured me that my car was in good hands and it would look back ... read more
IL - 19 S Route 59, Aurora - 11/30/10
To the good fold at Gerber in Aurora, Illinois. I wanted to say thank you for all of your help in restoring my 2010 Chevrolet HHR to original condition. After an accident, the thing you need most is your car restores and these folks in this location are experts. I highly recommend that anyone shopping for repairs need not think twice to have Gerber do the repairs. You will not be dissapointed.
IL - 19 S Route 59, Aurora - 11/18/10
Great repair job. Fantastic customer service!
IL - 19 S Route 59, Aurora - 11/16/10
"As a harried Mom of 4 I really rely on my Honda Odessy and all of the "perks" that come along with driving it. Recently, on a busy day I was backing out of my garage and I didn't realize that my son had opened the side door. I hit the sealing rubber on the side of my garage with my door and it caused my door to not close automatically. You never know how much you miss something until it's gone. I had to wait while it shut so I could slam it all while holding my 3 month olds heavy carrier. I called my dealer and they said it was something they couldn't do. I took it finally to Gerber and was there only about 20 minutes and it was fixed! To top it off they did it at no charge AND even buffed out a scratch! They were awesome and I would recommend them to any and everyone!"
IL - 19 S Route 59, Aurora - 11/4/10
You guys were amazing. I was expecting this process to be another long frustrating process. My car looks better than before i crashed it. Great service, really can't say enough.
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