Deland, FL - 1925 S Woodland Blvd

FL - 1925 S Woodland Blvd, Deland - 11/27/12

I wanted to tell you about the service I received recently at your location in Deland. I just had a baby in August. On my second day back from maternity leave I was involved in a car accident. My car was towed to your Deland office. As a female, you automatically assume that all car dealers and repair facilities are just trying to get more money out of you when you have no idea why a light is on or the car is making a noise. Tom Stokes was my point of contact. He kept me up to date the whole time so that there was nothing I was “wondering about”. I took my car home and the next day was driving to work. When I parked my car at work there was smoke coming out of the hood and anti freeze all over the parking lot. I called Tom because he informed me if I had any questions to give him a call. Tom drove 30min to my job, picked up my car, took ... it back to Deland and repaired the hose, and brought it back to my office before I left for the day. When he got here he opened the hood, showed and explained to me what was wrong, and made suggestions as to what I can do to keep my car running smooth. I was so grateful he made this experience so “easy”. 2 days later, my brake light came on. Again I called Tom and thought it was from the accident. He told me to come right in and he would take a look at it. I took the car in and explained that I didn’t want to be a pain but he looked at it, topped the fluids, and the light was off. As a female, you are always reluctant to trust “car people” but Tom has changed my view on this. The most amazing customer service I have experienced was with Tom. I will recommend the Recovery Room to anyone that could utilize it. I myself am in customer service and was extremely impressed with the professionalism and the service Tom provided. Happy Holidays! read more

Katherine L