Washington Feedback

WA - 21101 Hwy 99 S, Lynnwood - 12/19/14

Very friendly staff, good communication.

Kirk B

WA - 21101 Hwy 99 S, Lynnwood - 12/18/14

GREAT SERVICE-THANK YOU!

LISA M

WA - 1124 Carpenter Rd SE, Lacey - 12/18/14

Car completed in a timely manner. Customer service was excellent. Will return for any further car job. Great job.

manny i

WA - 1124 Carpenter Rd SE, Lacey - 12/18/14

Gerber Collision is a great organization very helpful in the time of need when your vehicle is under going repair's. Riley, has great work ethic with every customer that walks into this great establishment not just myself .

Omar M

WA - 1124 Carpenter Rd SE, Lacey - 12/18/14

All reps were knowledgeable, friendly and helpful. Car was ready in two days, had absolutely no issues with this experience.

Mike

WA - 1124 Carpenter Rd SE, Lacey - 12/18/14

Great service, highly recommend to friends and family. Easy to work with and very helpful. Understanding of all concerns and questions that I had. Kept me updated on fixes and kept to the estimated timeline. extremely pleased with the quality of the services received!!!

john m

WA - 1124 Carpenter Rd SE, Lacey - 12/18/14

service was very good

jack i

WA - 1124 Carpenter Rd SE, Lacey - 12/18/14

very satisfied , never been anywhere esle

janet m

WA - 1124 Carpenter Rd SE, Lacey - 12/17/14

Everyone here is very professional and customer service oriented. My auto was ready early and kudos to Toby for great service.

MARIA R

WA - 1124 Carpenter Rd SE, Lacey - 12/17/14

Everyone here is very professional and customer service oriented. My auto was ready early and kudos to Toby for great service.

maria r

WA - 1124 Carpenter Rd SE, Lacey - 12/17/14

Everyone here is very professional and customer service oriented. My auto was ready early and kudos to Toby for great service.

Maria R

WA - 1124 Carpenter Rd SE, Lacey - 12/17/14

Everyone here is very professional and customer service oriented. My auto was ready early and kudos to Toby for great service.

Maria Lilia R

WA - 1970 S Burlington Blvd, Burlington - 12/17/14

I had a great experience, the staff was very friendly and easy to work with. I had a special edition front bumper on my car and they took the time to find me the right replacement for it. i was very satisfied.

Felipe V

WA - 1124 Carpenter Rd SE, Lacey - 12/16/14

great staff good people

WILBERT M

WA - 14810 Smokey Point Blvd, Marysville - 12/16/14

WOW! Exceptional customer service!! I have dealt with the Marysville Gerber Collision & Glass twice in the last week and I must say that the Marysville location was able to turn two horrible accidents into two WONDERFUL customer service experiences. Let's face it...nobody likes having to take their car into a shop because that usually means you were in an accident, and from past experiences at other shops, it means I won't be seeing my car for weeks and won't be hearing much from my estimator. Christopher R. was my estimator and really proved me wrong. Not only did Christopher completely change my point of view on collision shops, but he exceeded any and all the expectations I had. The first time my car went into the shop I had calls daily from Christopher letting me know the status of my car. If I wasn't able to catch the call, I ... either had a voicemail or email keeping me up to date on the progress. My car was finished within 2 days which was even shorter than what I was originally told; this was even more impressive since the original time Chris told me was short enough. When I got my car back it looked absolutely flawless. The work the guys did at the Marysville Gerber was unbelievable, I felt my car looked better than when I drove it home from the dealership a year ago! Unfortunately, the same night I had my car returned home from the shop, an extremely crazy wind storm put a tree branch through my windshield within a few hours of it being home. You can only imagine how upsetting this was. Devastated that my shiny, beautiful car was in bad shape yet again, I got in contact with Christopher, my estimator from the other day. He immediately gave me sympathy which reminded me why I called Gerber right off the bat...this company has the right kind of employees! He offered to have someone come out to my work which was so convenient for me and he set the whole thing up, once again exceeding my expectations in all aspects. Just to see if Gerber was as amazing as I truly felt, I did some shopping around and got a total of SEVEN other quotes from around the Snohomish/King County area. Not ONE quote even came close to the extremely affordable and reasonable quote that Christopher provided me. Today was the day that their glass company came to my work to fix my car. A man named Brian showed up at my work from USA Glass and was so extremely polite and friendly. Not only did he sympathize with me on the unfortunate situation, but he assured me he would have my car done within 45 minutes to an hour and I would have a car ready to drive by my lunch hour. Brian finished the job in 30 minutes and made my life just that much easier. Brian was very professional and his positive approach once again proved to me that Gerber only hires the best. I usually don't give such specific feedback like this, I know this was a long read. But these days great service either isn't received at customer service related companies, or those that do give great customer service aren't recognized. I really want to highlight Christopher from Marysville for all that he helped me accomplish this past week. It's rare to feel valued as a customer...Christopher and Brian from USA Glass did just that, they valued me. Gerber, you ROCK!!! THANK YOU!! read more

Kandace E