Washington Feedback

WA - 1124 Carpenter Rd SE, Lacey - 7/31/12

Great customer service and great work. Hiughly recommended.

andreas s

WA - 1124 Carpenter Rd SE, Lacey - 7/31/12

Great customer service and great work. Hiughly recommended.

andreas s

WA - 1124 Carpenter Rd SE, Lacey - 7/31/12

Service was prompt and very friendly and professional. Work was done on time and as promised. I was verry happy wity the company.

dagmar c

WA - 1124 Carpenter Rd SE, Lacey - 7/31/12

We are happy with the service and workmanship. Gerber has been very considerate & conscientious, to us as we had two cars in at the same time.

mike l

WA - 821 Central Ave S, Kent - 7/30/12

My fiancee's car was hit at his work and we had to turn in a claim with our insurance company Geico. Dealing with Hinshaw Auto who is who they use to fix the cars the technician looked at his car and said he wasn't interested in doing the work. The claims adjuster gave us a check and we were told to go find a shop somewhere else. I was referred to Jason at Gerber in Kent and the second I talked to him I knew he would do amazing work. Jason and the staff at Gerber did an amazing job. I am so amazed at how amazing the car looks and at how amazing the customer service was at Gerber. Jason went above and beyond and we could not be any happier. I work at Farmers Insurance and I can guarantee you that from now on I will refer anyone that asks who we recommend I will say Jason at Gerber. It is very rare to run into someone who has amazing ... customer service skills. Jason did what he needed to do to make sure we walked away happy. Thank you GERBER in Kent. Ya'll did an amazing job and we are very happy! read more

Michelle S

WA - 14955 NE 90th St, Redmond - 7/30/12

I had my front bumper completely smashed by debris on the highway but thankfully nothing else was damaged. I came to Gerber and the experience was nothing short of amazing. They fulfilled everything they've promised in record time and overall I was more than pleased with everything. All I have to say is thank you!

Rodrigo S

WA - 1970 S Burlington Blvd, Burlington - 7/29/12

"I was hit by a hit & run driver over the Memorial Day weekend resulting in me getting the Lic. number and person charged with "hit & run". The driver had Geico insurance I have USAA. The GEICO adjuster was top of the line. I chose Gerber in Burlington, WA. to do the repair. It was scheduled for the week of July 23rd through the 27th. The person of contact and set up was Fred Lovett. He had the parts ready,the appointment ready, and any questions he had, he kept me informed. There was a question of a rear bumper being a little different than the damaged one I had ,however original part. Fred called and asked prior to installation. The vehicle was done by Tues. the 24th just needing detail when I stopped by. This is the kind of service people appreciate, I know I do. Fred also has a personality far beyond being a ... "stuffed Shirt" Business only person, he does a great job of taking time with a customer. Fred rates a 10 all the way along with the hop. Thank You Kent A. Janise" read more

Kent J

WA - 1124 Carpenter Rd SE, Lacey - 7/27/12

Car looks good. I was kept informed during the entire repair process.

brad h

WA - 1124 Carpenter Rd SE, Lacey - 7/27/12

Excellent job. Happy with repairs and great service.

philip c

WA - 1124 Carpenter Rd SE, Lacey - 7/27/12

i am happy with the service i received from gerber collision.

donna m

WA - 1124 Carpenter Rd SE, Lacey - 7/27/12

"I went to pick up my van from Gerber after the repairs were completed. After going over the work that was done Miss Riley asked me, "on a scale of 0-10 how do you feel you were treated and how happy are you with the work that was done?" She asked me to be honest because if I wasn't 10 out of 10 happy she didn't want me to leave until she made sure I was. Saying she made me "10 out of 10 happy" wouldn't do justice. I'd give 1000 out of 10 if I could. I understand that once wrecked cars are taken apart it is quite common to find more damage and the repairs could take longer than expected. Under no circumstances could I leave my van with a wheelchair lift longer than 2 days. No matter what. After basically being told, "too bad so sad, nothing we can do if that happens and don't care if it does" from every ... shop I talked to I gave up. Months later, I decided to give it another shot and go back to Gerber. I am so happy that I did and feel so lucky that Riley was there to help me. It felt like I was about to get the same response I got months before... I got really frustrated again and actually walked back out to my car to leave. She followed out after me, sat in my car with me and let me know that she could hear my disappointment and frustration in my voice, she really wanted to help me, would do everything to make sure a 2 day repair happened and then give me a call to schedule my repairs. I got a phone call the next day saying it was taken care of and could drop it off when I needed to. I am so impressed and there are not enough words to express how appreciative I am that I was genuinely cared about. Thank you so much." read more

robert w

WA - 1124 Carpenter Rd SE, Lacey - 7/27/12

I've been to Gerber Collision twice recently due to two unfortunate incidents. Gerber's staff was friendly and helpful. They are quick and the work is great! They keep you updated on the status of your vehicle and are very organized. They have great working relationships with the insurance companies and the process is smooth. I would gladly request Gerber if I am ever in need of auto work again. I highly recommend them.

mindy w

WA - 1124 Carpenter Rd SE, Lacey - 7/27/12

My 2008 Ford F150 was broken into with noticable damage done to the driver side door. Upon completion of the work my door looks great, with no sign of any damage. I would recommend Gerber to anyone who needs body work.

robert m

WA - 1124 Carpenter Rd SE, Lacey - 7/27/12

Service was friendly and helpful. The car was ready much earlier than we expected it to be and looks great.

Jennifer W

WA - 1124 Carpenter Rd SE, Lacey - 7/27/12

The customer service here is great. The staff was willing to work with me on getting a rental set up and making sure everything was perfect down to the last detail.

jacob c