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WA - 14810 Smokey Point Blvd, Marysville - 2/22/13

"My wife had a small fender bender in our only vehicle - 2000 Dodge GrandCaravan. With 4 children between 8 years and 2 years, we need the space. The initial analysis was 10 days to install a recycled rear quarter panel. Gerber offered a special: they paid for a compact car for the first 5, we covered the second 5 days. We decided to upgrade since we needed the space. After 10 days, Gerber decided the rear quarter panel would not meet their standards and wanted to install a new one. I called to talk to the manager and explained my situation: I am not able to put any more money towards a rental. The manager said they would cover the cost of the rental for the rest of the period. It turned out to be another 15-20 days due to the Christmas-New Year break. So according to our original agreement, I would pay the overage on the rental for ... the first 5 days plus the whole cost on the rental for the second 5 days. The cost should have been about $30 per day (for the first 5 days) and $56 per day (for the second 5 days). Some quick and inaccurate math puts that over $400. we were charged $121! I called Gerber to let them know that rental company billed them incorrectly. The manager said, "Don't worry about it. We will cover it." I think his name was Tyler. Now, I have lived enough life to know that no one gives away money. Well, for $121 and 1 month with our van, we had the van repaired and drove a 2012 or 2013 Dodge Caravan! Needless to say, we came out on top. Every time I informed Gerber of the mistakes, whether made by me or made by the rental company, Gerber took the short end of the deal! It is true that when I chose the recycled rear quarter panel, Gerber Collision said they could install it to match existing. They were not able and did everything within their power to make it right. I am extremely satisfied and impressed with the integrity of the manager (Tyler, I believe) who worked with me! I would recommend ordering the new part instead of the used part so that the time your vehicle is in the shop is minimized. All in all, I highly recommend Gerber Collision in Marysville, Wa." read more

curtis w

WA - 1970 S Burlington Blvd, Burlington - 2/22/13

Thanks everyone from Gerber Collision, they did a great job on my wife's car. She's happy and that makes me happy. Thank you for taking care of her in my absence. With much respect, Armando Cobena

Armando C

WA - 14810 Smokey Point Blvd, Marysville - 2/22/13

Thanks for a job well done, Great and Friendly service... Thanks Summer for all my updates.

Lori J

WA - 1124 Carpenter Rd SE, Lacey - 2/22/13

Work looks good. Service was amazing! Thank You!!

sarah m

WA - 1700 137th PL NE, Bellevue - 2/22/13

Great service by Robert and Hunter. Car looks great.

James K

WA - 14810 Smokey Point Blvd, Marysville - 2/22/13

Great job thanks.

Ron S

WA - 1124 Carpenter Rd SE, Lacey - 2/22/13

Car looks great! Everyone was really nice to deal with.

Wallace M

WA - 14201 NE 190 St, Woodinville - 2/22/13

The service was prompt and courteous. Gordy Dorning was great in answering all of my questions and keeping me informed. Would definitely use Gerber again.

helen g

WA - 21101 Hwy 99 S, Lynnwood - 2/22/13

Thanks!!!

Laura R

WA - 125 SW Everett Mall Way, Everett - 2/22/13

My car looks great!! Thank you for doing such a great job!!!

Elton M

WA - 14201 NE 190 St, Woodinville - 2/22/13

Kept me notified all the way throgh repairs. Thank you for taking good care of us.

patricia m

WA - 21101 Hwy 99 S, Lynnwood - 2/22/13

Great work, love all of you here.