Washington Feedback
WA - 3441 Thorndyke Ave W, Seattle - 4/29/23
Farmers Insurance Claim Number - SLU08127 Farmers Group Property and Casualty Insurance Company. I brought my car in on February 8 for repair. When I was told to pick up the car over six weeks later, there were so many things wrong with the car that were not even issues when I dropped my car off in February. I tried dealing with the service manager to no avail. He was ultimately replaced by Adam. I cannot speak highly enough about Adam and his attention to detail and his high level of customer service. My car was returned to me in perfect condition. Before Adam, I was extremely unhappy with Gerber. Since he took over the Thorndyke location, the caliber of service and quality of repair work have returned to the high level that I experienced years ago. Thank you, Adam. Gerber Collision & Glass needs to reward Adam for bringing quality ... read more
WA - 11425 W Sunset Hwy, Airway Heights - 4/11/23
Called today to inquire about some repairs to my vehicle. Talked to a real knowledgeable and friendly gal by the name of Teresa. She was very upbeat and helpful. I got all my questions answered and will be bringing in my car for repairs. So nice to see this kind of interaction.
WA - 520 Wellsian Way, Richland - 4/2/23
Lilly V was extremely helpful and spent a lot of time resolving issues between two insurance claims. She kept me posted on the status of the repair and shared photos. Repair work looks - like there was never a repair. Paint color match is fabulous.
WA - 520 Wellsian Way, Richland - 4/1/23
My experience was outstanding, very accommodating, professional, genuine . Lou H the general manager help me out by keeping me updated on the status of my repair work on my car. He also expedited my expected completion date of my car due to my lack of rental car funds. This is the kind of actions that real considerate people do that make them stand out, professional ! I will recommend Gerber to my family, friends , and work colleagues. Thank you again Lou H, for your action , not just words, speaks a lot these days :)
WA - 2318 S 1st St, Ste C, Yakima - 3/31/23
I was recently side swiped by a vehicle and took my truck to Gerber to have it fixed. They were responsive and super helpful. They kept me in the loop during the entire process and answered all my questions during the process. I would 10/10 use these folks again should the need arise. 100% professional staff and great customer service.
WA - 520 Wellsian Way, Richland - 3/24/23
Great service
WA - 6211 W Okanogan Ave, Kennewick - 3/24/23
You have an excellent team that took care of me and my vehicle and I'm so appreciative thank you! I definitely will come back if I have to and I will be recommending it to everyone I know. The entire crew there is awesome!
WA - 14955 NE 90th St, Redmond - 3/13/23
Great work... like new body repair
WA - 14201 NE 190 St, Woodinville - 2/27/23
They jumped through hoops with Silver Rock, the Carvana repair processor and did a great job. Getting the car back two days early was an unexpected plus. Really good team.
WA - 11425 W Sunset Hwy, Airway Heights - 2/13/23
Very happy with the outcome. Elijah did a great job and made my Jeep look brand new even in less days than estimated. Very friendly and great customer service. Definitely recommend and would come back again.
WA - 14810 Smokey Point Blvd, Marysville - 2/9/23
Took vehicle when scheduled. Kept me updated on progress and finished when promised. Th quality of workmanship was superb!
WA - 2113 E Olive St, Seattle - 1/29/23
I received great service! Rob and Steve were friendly, caring, patient and professional. My car got repair so fast! I really appreciated! I was so surprised that my car got wash and vacuum. I will tell everyone about my awesome experience at Gerber - Olive branch in Seattle, Washington!
WA - 9808 44th Ave NW, Gig Harbor - 1/27/23
Just got my truck back. Gerber did an outstanding job of repairing. I couldn't be happier.
WA - 8530 Cedarhome Dr, Stanwood - 1/17/23
Excellent job repairing my front end damage. Great communication, friendly staff & wonderful to work with. Also went above and beyond the repair necessary. Recommend Stanwood Gerber!
WA - 6405 229th Ave SE, Issaquah - 1/17/23
This place & the people (especially Nikki & Colby) are amazing. They do great work, good communication and go above & beyond to make it a good experience! Will definitely go here for any future needs and HIGHLY recommend!
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