Virginia Feedback

VA - 22 Perchwood Dr, Fredericksburg - 4/6/26

Kim (at the front desk) and Theresa (adjuster) were fantastic. They took excellent care of me and my vehicle and made sure to keep me informed of the status. Even though USAA sent me automated messages that kept me informed, Kim went the extra mile and called me to make sure my expectations for completion were in line with the actual shop's timeline, since USAA might not have had all of the same knowledge of my car's status that she had which also gave me the opportunity to ask questions from an actual human! When I thought my mother had dropped her driver's licence in the car, Theresa took the time to look for it, which I really appreciated. Theresa informed me that they had to order three different bumpers because the first two aftermarket replacements arrived at the shop damaged. The third was OEM and flawless. She really exemplified ... "customer service" and was a pleasure to work with. I'm glad I moved my vehicle from Woodbridge to Fredericksburg and had the help and support of Kim and Theresa. I'll recommend their shop to anyone I know who needs body work done. The quality of the work (outstanding) and the high standards for customer service made driving a little farther and sitting in traffic on I-95 totally worth it. Give those two a raise! read more

Aaron J

VA - 7640 Fullerton Rd, Springfield - 3/27/26

The staff at Gerber are all very friendly and courteous. Raquel, Dan, and the manager, KJ were all very helpful and friendly. My vehicle took little time to repair and the quality was excellent.

Charles S

VA - 425 W 4th St, Salem - 3/26/26

Car looks good & cost less than expected. Just took awhile to get on the schedule & get repaired. Would use again.

Kathryn G

VA - 350 Lee Jackson Hwy, Staunton - 3/23/26

Quick, efficient, courteous service. Car looks great!

Ronald J

VA - 5920 Starkey Rd, Roanoke - 3/20/26

done a great job on my car, really nice folks out there. AND very professional about there job.

MICHAEL S

VA - 17432 N Fraley Blvd, Dumfries - 3/6/26

Everyone I talked with was very polite the car was finished before the scheduled time and look better than I thought it would. I highly recommend these guys. My wife had just got back from an eye surgery and could not drive so they even shuttled me home at no extra cost. My thanks to the team at Gerber Collision and Glass

Robert G

VA - 7640 Fullerton Rd, Springfield - 1/5/26

Gerber Collision did a beautiful job painting the hood and side mirrors. They made my car look almost new.

Eleanor G

VA - 22 Perchwood Dr, Fredericksburg - 9/27/25

I am very pleased with the result of the repair and customer service. It took only 7 days and was repaired flawlessly; no one can tell there was a repair on my car. Special thanks to Po, who is professional and polite. Highly recommend Gerber!

Oyuna J

VA - 4612 Boydton Plank Rd, Petersburg - 3/27/25

Great Professional work, from a great staff! My Nissan Altima looks good after Gerber's body work! This has been my second time using their services, with two different vehicles. I would highly recommend them to anyone. Thank you again Gerber for your great work.

Jimmy W

VA - 4612 Boydton Plank Rd, Petersburg - 10/28/24

Absolutely 100% satisfied with the experience we had with Gerber. The customer service was outstanding, very professional & great communication. I loved getting the regular updates on the progress of my truck. The turn around time was amazing. My truck looks brand new again. Highly recommend Gerber Collision & Glass! Thank you Crystal & staff for your outstanding customer service!

Bri H