Langford, BC - 2663 Sooke Rd

BC - 2663 Sooke Rd, Langford - 12/20/10

I would like to commend your company on the extremely superior level of service provided by your shop located at 2663 Sooke Road in Langford, B.C. We have had several dealings with the shop over the last few years, and the staff always goes well above and beyond their duties to their customers. In our first couple dealings, we had glass replacement work done and were so relieved to have the instant service provided. We were offered use of a courtesy car, which was thoughtful and appreciated, but not necessary for us at the time. In this latest incident, our daughter’s car needed some repair work after an accident, which occurred a few weeks prior to her moving out of province to attend school. We had to wait for ICBC, the insurance company to approve the work being done first and since the wai t was lengthy, she was already moved and her ... insurance on the vehicle expired before they approved the work. We were in a panic thinking the repair work would have to wait till spring when she was back from school and the car insured again. No problem for Boyd’s. Between Wendy at the service desk making arrangements for us, keeping us up-to-date with phone calls and Chris who personally came out with a repair plate to pick up the car, looked after the repair work and brought the vehicle back home for us, we were pretty impressed with the service. We then decided to have some additional cosmetic paint work done while our daughter was still away and again the staff came and picked up the car and looked after everything for us. We also had a leak in it which we were unable to find the cause of and asked them to see if that could be fixed at the same time. The staff was diligent in every effort to locate and fix what turned out to be several leaks throughout the car. We left it at the shop indefinitely as our daughter was in no need of the vehicle at the time. They were very thorough and meticulous in the work that was done, and still had the car ready for her when she arrived home recently for Christmas break. She was pretty excited to see how great her car looked. It was absolutely immaculate inside and out. The amount of work done was quite a bit more than originally anticipated, and that was no problem for the shop. No complaints, no extra fees. We had stopped in to check on it one day while in another daughter’s car that had chips in the windshield from a rock. When we asked about making an appointment for repairing her car, Chris simply took it in and fixed it while we waited. We just can’t say enough about the service or of the friendly staff and judging by the number of letters and cards of thanks on their bulletin board, we are not the only customers who have been treated with that level of courtesy, care and respect. We also see f rom the cards that there is a great amount of community involvement and support for local kids, just another important attribute to such a great business and such a dedicated team. We would not hesitate to recommend their quality service to others. Sincerely, Jim and Barb Shalkowsky read more

Jim & Barb S

BC - 2663 Sooke Rd, Langford - 11/7/10

In the past few months we have had both of our cars in to your shop for repairs; nothing huge but significant to a car nut! I am more than pleased with your work on both vehicles, but I was really pleasantly surprised by your above and beyond work on the MB C320! When I picked it up, Kris said that he had gone a little farther than was required, but I didn't realize until I washed my car a few days later that the two 'divots' in the back bumper had disappeared. The divots probably came from license plat nuts smacked into the rear bumper - big enough to annoy the heck out of somebody as picky as me! Thanks Kris - really, really appreciated! Both cars are superb, beautifully finished! I would not hesitate to recommend Boyd to anyone needing body repair and not wanting to see where the damage had been before you did your work. You're the ... best! Thanks to you and your staff! read more

Brian & Cherry M

BC - 2663 Sooke Rd, Langford - 10/30/10

I can\'t say enough great things about the way I was treated at your Sooke Rd Location. The staff there are outstanding. From the the time I walked through the door I was totaly set at ease with no problems at all. I have already sent 2 co-workers to Boyd, and will continue to do so. After working in the automotive industry for 15 years before joining the Navy, it\'s refreshing and rare to see the great service given at Boyd. Thank You to Wendy Sanderson for her fantastic customer service, she is a valued employee I\'m sure. Thanks again all, Dave

Dave N

BC - 2663 Sooke Rd, Langford - 10/30/10

We thank you all for the wonderful job done on our 2009 Tuscon. We shall certainly recommend you again

Beryl A