Tampa, FL - 5002 S Westshore Blvd

FL - 5002 S Westshore Blvd, Tampa - 2/1/12

To Whom It May Concern, Today I picked up my Toyota Forerunner from Master Collision in Tampa Florida on West shore Blvd. I was involved in an accident while sitting at a red light over 2 weeks ago and the damage required repair to the drivers front end, fender and side board. My car was still drivable so I was able to drop it off at the scheduled time with Master Collision and meet with the staff there. The office staff were wonderful and helpful, I could not have been in better hands or made to feel more at ease and reassured as to the repairs that would be needed. The Manager, Mr. Robert Dodds talked with me about the damage, gave me the estimate in minutes and addressed all my concerns but the best gift I could have received was, a friendly reassuring commitment that I would have my SUV back in great shape in a week. I have to say ... that they did a wonderful job on repairing the damage, replacing the necessary parts but most of all, the person who you see and have to face the music with, looking at your car, fearful of losing it if its considered totaled, is the person who has the power to either comfort you from the beginning or add to your fear and anger associated with such an event. I am very thankful for and appreciative of Mr. Dodds and his office staff. As a side note, I have been wanting to replace the back bumper for a year now due to my own miscalculation backing up event and because of my experience with this staff and Mr. Dodds, I have asked him to find me a replacement and will have them do the work and I will refer others to this place of business in the future. Sincerely, Kathryn Endicott read more

Kathryn E