Rockford, MI - 1201 Northland Dr
MI - 1201 Northland Dr, Rockford - 6/16/17
Professional and personal service both on the phone to set up an appointment and at the shop. Efficient crew of people. Thanks!
MI - 1201 Northland Dr, Rockford - 6/5/17
On May 5th I was in a accident. It involved some body damage to my Tahoe. May 8th I took it to Gerber Collision in Rockford. Working with them in the past I felt most comfortable there. Jim, Alexis & the staff couldn't have been more helpful, kind & caring. I asked them a couple times to look for things in my truck, they were always in contact with me & letting me know what was going on with the repairs. Jim is aware of the need for my vehicle (I do have a daughter in a wheel chair so its not easy to just get another vehicle to drive as I have to be sure a wheelchair & my other 2 kids fit) & I truly felt he was trying to get it back to me as much as I needed it back. Alexis was always kind & polite on the phone. She is very honest & upfront, if she didn't know something, she would just tell me. ALWAYS, ... promising to get back with me... Of course she did!!! As I never want to have to use a body shop again, if so I will only go to Gerber Collision in Rockford!! Thanks Again for everything Jim , Alexis & the entire staff!!! read more
MI - 1201 Northland Dr, Rockford - 5/2/17
Excellent service. They went out of their way to show me how to use my paint pen for touch ups. Car came back cleaner in and out after service then what it was when it went in. Impressive work!!
MI - 1201 Northland Dr, Rockford - 2/15/17
Great customer service, they did a great job on fixing my truck. The inside and outside looked like new when I got it back and with me being a construction worker it was nice to get my truck back super clean. Great work Rockford!
MI - 1201 Northland Dr, Rockford - 10/16/16
The staff is wonderful and so helpful. They always have a smile and are cheerful no matter what the problem.
MI - 1201 Northland Dr, Rockford - 8/11/16
I was very satisfied with the service at this location. Very prompt. Very friendly. There is a lot to like about the people at this location.
MI - 1201 Northland Dr, Rockford - 7/18/16
Service was outstanding. I took my truck in for a basic front, driver's side fender repair. The cab interior was quite dirty as I use the truck for work. When I arrived to pick it up, the entire cab interior had been detailed and it looked like new! I was surprised, grateful and very pleased. This was definitely an "above and beyond" service experience. My only issue is with the company survey. You only allow for 5 star rating. This was deserving of more than 5 stars!!! Fantastic job Gerber of Rockford, MI!!!
MI - 1201 Northland Dr, Rockford - 2/13/16
I worked closely with estimator Brett J. He and his colleagues at Gerber Collision Glass did a superb and professional job in handling the repair to my vehicle. In particular, they did the work hitting all of the timelines they predicted which was very much appreciated. The paint work was exceptional. Thank you very much.
MI - 1201 Northland Dr, Rockford - 5/10/15
Car looks great, good service and friendly, done sooner then expected.
MI - 1201 Northland Dr, Rockford - 4/29/15
Thank you so much! Everyone was so nice! The job was done quicker than I thought and it looks great! If I have to have more work done I would go back!!!
MI - 1201 Northland Dr, Rockford - 3/5/15
Had accident Wed. 25Feb15 and got car back 05Mar15. Was called on 04Mar15 that car was finished. Was very happy with the short time to get car back. Very nice job with what we can see and the was it drives. Thank you very much.
MI - 1201 Northland Dr, Rockford - 2/2/15
Delivered before promised. Car looks and drives like new.
MI - 1201 Northland Dr, Rockford - 1/30/15
Tom and Deanna were very nice and helpful and my repairs were done in a very timely manner. I am very pleased with Gerber in Rockford.
MI - 1201 Northland Dr, Rockford - 11/22/14
A few years ago, I had a similar repair done to the front bumper at Hansen Collision in Holland (Water Tower Court). Although I now live in Rockford, I was so pleased with the work done, that I was willing to drive to have it done on the back bumper. I was surprised to find out Hansen was bought by Gerber. Upon a little research, I learned that Gerber had many facilities, including the one in Rockford. Between the purchase of Hansen, and the size of Gerber, I knew my car would have quality work done on it. Looking at the bumper, I can't even tell it was damaged. Thank-you for the quality work!
MI - 1201 Northland Dr, Rockford - 11/22/14
Everyone is efficient, down to earth, pleasant and fun. I do enjoy the happy atmosphere. Thanks for taking such good care of me!
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