Michigan Feedback

MI - 9987 E Grand River Ave, Brighton - 5/8/26

Excellent work, good communication and will use again if necessary.

Michael P

MI - 2596 Airport Rd, Jackson - 5/7/26

Hello Gerber Team, I wanted to share how genuinely grateful I am for the service I received at the Jackson, Airport Road location. The quality of the repair was outstanding, my vehicle looks great, everything aligns properly, and it functions exactly as it should. What truly set your team apart was the customer service and communication throughout the entire process. I received consistent updates and always knew the status, timing, and next steps, which made everything feel organized and manageable. I also want to recognize how pleasant and professional every interaction was, whether in person or over the phone. Any time I called with a question, the conversation was calm, helpful, and transparent. Michael in particular went to bat for me. He took the time to understand what was happening, communicated clearly, and advocated for me ... regarding the concerns I had with Enterprise. It was honestly reassuring to have an open, direct conversation with someone who was willing to step in and help resolve an issue that was not even Gerber's fault. Abby at the front desk was also exceptional. She was welcoming, extremely knowledgeable, and communicated with a level of professionalism and skill that I did not expect from a typical front desk role. She made the process feel smooth and handled everything with confidence and kindness. On drop off day, the Enterprise rental pickup became a stressful situation because I could not get ahold of Enterprise, even though the pickup was scheduled. When I arrived at Gerber, Michael stepped in immediately, got on the phone himself, waited on hold, and helped coordinate the pickup while I was able to wait there. He stayed calm and handled it with patience and professionalism, and it made a huge difference in the moment. Even though that rental issue was outside of Gerber's control, your team took ownership, coordinated directly with Enterprise, and made sure I was not left stranded. That level of accountability and care is rare. Later on, when it came time to return the rental, your team again stepped in and took the lead. You let me leave the Enterprise rental with you and you handled the return and coordination directly, which meant I did not have to deal with Enterprise again. That alone removed a huge amount of stress and was above and beyond what I expected. When I arrived to pick up my vehicle, everything was organized and seamless, and I left feeling confident in the repair and genuinely appreciative of the way your team operates. You have a really great group of people here, and their professionalism and kindness are above and beyond. Thank you again, I will absolutely recommend this location to friends and family. read more

Makena L

MI - 2310 S Industrial Hwy, Ann Arbor - 5/7/26

Everything about the bumper repair was great. The employees were always pleasant and efficient and knew what they were doing. Sam had to go out of her way to locate a part, which she did. It was in California.

Stephen H

MI - 5245 Lake Michigan Dr, Allendale - 5/1/26

I read the reviews before I took my car in to have collision work done. The reviews were great. Brad was amazing to work with. Very professional and keeping me up to date each day. That was great but the final work was amazing. My car looks as beautiful as it did before it got hit. DO NOT think twice about taking your vehicle to them, you won't be disappointed. I can't thank you guys enough.

Pamela B

MI - 2628 E Kalamazoo St, Lansing - 4/29/26

Got me right in, kept me updated through the whole process, done before the quoted finish date. Great staff.

J V

MI - 5984 Jackson Rd, Ann Arbor - 4/29/26

Nicole was knowledgeable, helpful and friendly. She explained thoroughly the repair process, the insurance claim process, and helped arrange a rental car. She delivered the completed job ahead of schedule.

David H

MI - 44053 Van Dyke Ave, Utica - 4/24/26

Staff was friendly and courteous. Work done was great. Would recommend to anyone. Thanks for the great service.

Stanley D

MI - 1436 W Hill Rd, Flint - 4/24/26

Friendly, Work with you, explain thoroughly, call you if there's anything else we need explaining about the repairs. Thank you.

Maria & Heberto G

MI - 700 Doheny Dr, Northville - 4/23/26

Second time I've needed repair on a vehicle and second visit here. The service is excellent and honest. Both times I've not just been given quotes on the repairs, but they've also discussed what my actual needs for the vehicle are (e.g., a lease that I'm not keeping) and rather than push for the sale, they've given me advice on how to save money instead. Best people, best service!

Colleen K

MI - 3105 Pielemeier Dr, Chelsea - 4/19/26

The personnel here were both friendly and professional. I really appreciated being updated on the repair progress. I was very pleased with the final results. These guys do an excellent job.

Howard C

MI - 5514 S Pennsylvania Ave, Lansing - 4/17/26

Gerber collision is amazing!! From making an appointment to picking up my vehicle, they make everything very easy, quickly got the authorization for my insurance company and immediately got my car in and back to me in no time. Thank you to all of your wonderful employees.

Robin s

MI - 44053 Van Dyke Ave, Utica - 4/13/26

5 Harmonie kept me up to date thru the whole process

John F

MI - 2520 S Pennsylvania Ave, Lansing - 4/12/26

Excellent work, done ahead of schedule!

Robert S

MI - 2628 E Kalamazoo St, Lansing - 4/11/26

I can't say enough wonderful things about the people and the great work that they do there. If need be I will always go back there and refer others there also. The people so sweet.????????????

Rosalind W

MI - 1630 Airport Rd, Waterford - 4/11/26

I got my car back early my car was so clean inside . Everyone was so friendly what a great experience after an accident I will highly recommend this location . I am extremely pleased

Mari J