Rockford, IL - 6801 Mill Rd
IL - 6801 Mill Rd, Rockford - 6/26/25
?????????? I recently had the pleasure of working with Gerber Collision after my trustworthy car insurance company recommended them, and I couldn't be more thrilled with the experience! From start to finish, their phenomenal communication made the entire process seamless and stress-free. The customer service was truly excellent-every team member I interacted with was patient, genuine, respectful, and kind. This type of service is rare these days. It's been a long time since I've had the pleasure of experiencing this 5+ star level of customer service. They genuinely care about their customers and go above and beyond to ensure satisfaction. I appreciated the personal and electronic updates on the progress of my car, which kept me informed every step of the way. They even handled my car rental, making it incredibly convenient for me during ... read more
IL - 6801 Mill Rd, Rockford - 5/2/25
Someone did $2,100 damage to my car, and Gerber did a great job of repairing it.
IL - 6801 Mill Rd, Rockford - 3/1/25
Awesome customer service and communication. Highly recommended to use Gerber for body repairs. My repair wasn't a huge one but the job was done quickly and came out as if nothing happened to my vehicle.
IL - 6801 Mill Rd, Rockford - 2/20/25
Very professional and excellent work. Staff extremely helpful and pleasant. I will certainly recommend Gerber Collison.
IL - 6801 Mill Rd, Rockford - 1/7/25
Rhonda was awesome at explaining everything that was wrong with my vehicle. Service was done quickly and great.
IL - 6801 Mill Rd, Rockford - 12/20/24
Great friendly service and quality work = happy customer
IL - 6801 Mill Rd, Rockford - 11/22/24
Service was everything you could want- prompt, well-done, polite, helpful!
IL - 6801 Mill Rd, Rockford - 10/31/24
Highest accolades to GM Lauren C. and her fabulous technician team. She and they set the standard for prompt, courteous, professional, empathetic over-the-top service. Their pricing and sense of urgency was top of class. They are the best and get my highest recommendation.
IL - 6801 Mill Rd, Rockford - 7/25/24
The customer service in this place is outstanding. They kept us up to date on our car and what was going on with it. Unfortunately it was totaled but they were so helpful in our stressful time. I thank them so much. Great place. Thank You
IL - 6801 Mill Rd, Rockford - 12/28/23
Great customer service!
IL - 6801 Mill Rd, Rockford - 12/27/23
Receptionist was very helpful and very polite
IL - 6801 Mill Rd, Rockford - 11/18/23
Love this place they treat us costumer very nice I forgot the name of the gentlemen that help me he is very nice and the lady at service desk also very nice and I like it more because he spoke to me in Spanish and explain everything about my car very good.. thankyou you need more people like them
IL - 6801 Mill Rd, Rockford - 4/14/23
They did a great job with the car. Looks great and they were great to deal with.
IL - 6801 Mill Rd, Rockford - 3/15/23
Excellent customer service and Quality workmanship.
IL - 6801 Mill Rd, Rockford - 2/13/23
Jennifer was amazing, kept me updated the entire two my vehicle was in the shop. Big thanks to the mechanics that worked on my car, I see no signs my car was ever hit, looks great and I already referred someone to take his vehicle to the Rockford location and ask for Jennifer!
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