Pennsylvania Feedback

PA - 153 Pennsylvania 100, Fogelsville - 1/24/12

'Excellent Service! Quick repair that is of good quality!'

CHRISTOPHER

PA - 153 Pennsylvania 100, Fogelsville - 1/24/12

'Excellent service and friendly staff'

JOSEPH

PA - 153 Pennsylvania 100, Fogelsville - 1/24/12

Good afternoon. I just wanted to email you and let you know how outstanding one of our TLC shops were to an Insured today on a three way call. I had an insured call in a claim and he wanted to go to True2form on Route 100 in Fogelsville PA for an appraisal. I made the three way call to confirm the appointment. We spoke with Tiffany at the shop to set up the appointment. Tiffany was absolutely amazing. She had me smiling and I wasn’t even the customer! She did everything she could to work with the Insured to arrange for this appointment. The Insured has his two children during the day, so he was going to have to drop his vehicle off the night before and pick it up the next night. Instead of having our insured be without a car, she offered to have him come over and they could have him in and out in 5-10 minutes. The insured was very ... impressed with this, since he would have his two children with him. Then, when setting up a time, the insured asked for some time “after lunch.” Tiffany then went on to ask what time his children ate lunch and if they needed to take naps at a certain time. Tiffany really went above and beyond to make sure the appointment was not an inconvenience to our Insured. Working for a company who has strong values for customer service, it is important for us to have shops such as True2form and their employees, such as Tiffany displaying such incredible customer service while working with our customers. read more

Jackie T

PA - 105 Walnut St, Allentown - 1/18/12

'Awesome job! looks brand new!'

ABIGAIL

PA - 1000 Meyer Ln, Easton - 1/16/12

'Very efficient operation. Great attention to detail.'

ROBERT

PA - 105 Walnut St, Allentown - 1/6/12

'The actual work was great! Couldn't tell the car was ever hit. Slight issues with the cleaning of the vehicle though and my interior lights weren't working. Brought it back the changed fuse and scheduled a full cleaning for my car. Kyle and Joe took care of me did a great job will recommend them to all my family n friends.... :-)'

MAURICE

PA - 153 Pennsylvania 100, Fogelsville - 1/6/12

'Ruth and the technicians were wonderful. I am extremely pleased with the results of the repair. The level of customer service and attention to detail was outstanding. I couldn't take my car until it was 100% - Ruth is a stickler for detail !!'

ANDREW

PA - 153 Pennsylvania 100, Fogelsville - 9/30/11

'I am very impressed with the work that was done. The quickness of having the vehicle finished was outstanding. Fantastic job.'

Maurice G

PA - 1016 Pennsylvania Ave, Pen Argyl - 9/27/11

'Outstanding service customer relations and work performed with professional expertise that combined to produce extreme satisfaction. If they treat every customer the way I was treated it is a wonder that your firm is not number 1 in the country. A ten does not give enough credit to your whole team in Pen Argyl'

John L

PA - 1016 Pennsylvania Ave, Pen Argyl - 9/26/11

'the people were the greatest.'

Salvador T

PA - 1016 Pennsylvania Ave, Pen Argyl - 9/22/11

'Very helpful in setting up rental car courteous prefessional staff. Hot coffee while your there with almost no wait time. They worked well with the insurance company too. My car needed major repairs in the lower front end. You can't even tell work was done as it looks like new. After the repair it needed a front end alignment. They got that perfect too as the car always pulled to the left even after the hyundai dealer aligned it 3 times. Great job!!'

Scott A

PA - 153 Pennsylvania 100, Fogelsville - 9/21/11

'You guys are so wonderful! I'm so grateful for your professionalism and patience--especially when you entertained my children so I could reload their car seats! Also renting through Kulp and being able to pick-up and drop off the car at your shop was so convenient. Thank you so very much and the car--both inside and outside--looks amazing!'

Ashleigh H

PA - 1016 Pennsylvania Ave, Pen Argyl - 9/19/11

'After we picked up the van from being repaired there were a few repairs that needed to be done because the van was not right. Everyone was very helpful and accomadating to make sure the van was running properly and we were satsified.'

Brenda R

PA - 153 Pennsylvania 100, Fogelsville - 9/16/11

'i love the way my car look thanks'

Kameel S

PA - 1016 Pennsylvania Ave, Pen Argyl - 9/16/11

'Thank you so much guys for fixing my car and the kindness you provide for us clients. It takes dedication to provide service like the True2form clan. So keep up the good work you might even go far!'

Daisy V