Palatine, IL - 20338 N Rand Rd
IL - 20338 N Rand Rd, Palatine - 9/22/15
Definitely would recommend. The people here are the nicest ever. Although I went in for a minor problem the people were kind, well informed and generally pleasant. I just had the most positive experience . June is the person to see when you get there and Dave did an excellent job repairing my car. I will definitely go back there if I ever need any body repair on my car.
IL - 20338 N Rand Rd, Palatine - 9/18/15
When I called state farm they had a place where they wanted me to go , but I chose Gerber. The reason is the quality of their workmanship, and June, at the desk. She is GREAT at making customers feel at ease and makes the wait, worth while. Thank you again for the job well. done and Thank June for Me.
IL - 20338 N Rand Rd, Palatine - 4/27/15
The service was terrific. Couldn't be any happier. Everything was handled professionally and was fixed right. Joe P. was great to work with and June H. made me feel like one of her family-keeping me informed of progress. I'd definitely return. Thanks Gerber!
IL - 20338 N Rand Rd, Palatine - 4/24/15
Joe and his team are professional, courteous and so easy to work with. They do great work. I'd recommend them to anyone!
IL - 20338 N Rand Rd, Palatine - 4/15/15
Best work done, that I have ever seen! I could not be any happier about the job that was done!
IL - 20338 N Rand Rd, Palatine - 4/10/15
These folks were truly professional, courteous, responsive and do excellent work. June H. the Customer Svc Rep was outstanding and made the process completely transparent and easy. She is a total asset to this office with a wonderful sense of humor, great smile, straightforward and knowledgeable. She is just a really good person.
IL - 20338 N Rand Rd, Palatine - 4/10/15
did outstanding work and was able to get my car back in a timely manner with no problem.
IL - 20338 N Rand Rd, Palatine - 4/8/15
Best service June and Joe were very accommodating and made my visit amazing !!!!
IL - 20338 N Rand Rd, Palatine - 4/7/15
Thank you for the excellent work. Our car looks brand new! The attention to detail by the entire Gerber team is terrific. We are very pleased with the results.
IL - 20338 N Rand Rd, Palatine - 4/3/15
This is a Wow, Wow, Wow on my recent service. Due to a mix up, there was no record of my quote or work order when I arrived. June Heiderman immediately took charge to rectify the problem. She organized the staff to provide a quote and then expedited the repair. The work was competed in less than two days. Everyone extended themselves in this effort. You couldn't have a better face for the organization than June. She is always friendly and courteous. I'm a repeat customer due to the quality work, on time delivery and pleasure in dealing with June. I couldn't be happier and will be a loyal customer plus recommend this organization to anyone seeking my advice.
IL - 20338 N Rand Rd, Palatine - 3/31/15
Joe, Mark, and June were very nice and did a great job on my car. Thanks
IL - 20338 N Rand Rd, Palatine - 3/23/15
No one likes to be in an accident. I was most thankful no one was hurt in mine. What I didn't expect was how pleased and grateful I was for the service from Gerber! My car was repaired quickly and looks like nothing happened to it. On top of it, June (at the front desk) was helpful, professional, empathetic, cheerful, and friendly. I was able to drive the rental in to "trade" for my repaired car. When I walked in, she called me by name, and immediately radioed the shop for my car to be brought to the front door. While I hope to not need Gerber again for a collision, it's nice to know a place I can take it where it will be repaired quickly and well, and I can count on an exceptionally pleasant and positive experience overall!! Thank you!
IL - 20338 N Rand Rd, Palatine - 3/21/15
Thanks to the team at Gerber in Palatine for their top quality work. A special note of gratitude to Joe and June. Joe was helpful in answering questions, through the process and keeping me updated on my car. June makes this particular location worth visiting, she's absolutely excellent at customer service and helping customers with information. An A+ experience all the way around - thank you again!
IL - 20338 N Rand Rd, Palatine - 3/19/15
I had to bring in a company car for some body work. The shop was very busy but I didn't have to wait very long. Everyone was professional, friendly and helpful. We picked up our car in a few days at a reasonable price.
IL - 20338 N Rand Rd, Palatine - 3/19/15
We needed some body work for our company car. The entire process from estimate, to dropping the car off for the work to picking up the car was beyond our expectations. Very friendly staff both on the phone and in person. The work was completed so well that we can't even tell where is was originally damaged. I will definitely recommend Gerber and the Palatine office for any similar work.
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