Ohio Feedback
OH - 5461 Mahoning Ave, Austintown - 12/21/12
I just wanted to take the time during this busy holiday season to thank you for your expert service and attention to detail when I recently had repairs done on my 2013 Chevy Malibu. You were very careful to explain what repairs had to be done and consequently what repairs were done to my car. I have already told many of my family members and co-workers about your service. I also want to commend Gerber Collision on the repair notifications that were sent to me. I was updated frequently on the status of the repairs. I've heard horror stories about repair shops not keeping customers aware of their car's progress and was thankful for the notifications. Everyone at Gerber Collision Austintown was very friendly and professional. Hopefully, I never have another run in with a deer, or anything else for that matter. If so, I will definitely use ... read more
OH - 1046 Dublin Rd, Columbus - 12/16/12
I wanted to let you know that I had a very good experience working with Ozzie recently. It was an exception to the rule about car repair!
OH - 1046 Dublin Rd, Columbus - 12/15/12
Hi - just wanted to let you know that I was very impressed with you staff when my car was in your shop recently - they did a great job, in quicker than expected time, at a reasonable price. The young man I dealt with, Ozzie Maya, was extremely nice, and made everything very easy. Thank you, Thank you!
OH - 5461 Mahoning Ave, Austintown - 12/15/12
I just wanted to send you a quick note regarding the service I received at Gerber Collision last week. As you recall I had some damage to my GMC which needed repair. Your professionalism along with Gerber's commitment to customer satisfaction throughout this process was impressive. The updates via text kept me in the loop as to what was happening which is important to me with my schedule. Your caring and professionalism throughout made me confident of the outcome. Thanks again for being there and although I hope this won't happen often, I know I can count on you and Gerber to get the job done efficiently.
OH - 5461 Mahoning Ave, Austintown - 12/15/12
"I picked up my van on Friday night but had to wait until Saturday morning to actually see the work that Gerber performed and I have to tell you..."Great Job"!! From the initial estimate process through final repair and delivery, you guys are really top notch! I did a lot of business with Tru2Form and thought they did exceptional work. However, I think Gerber has taken service to an even higher level. My niece and both sister-in-laws have had their cars repaired at Tru2Form. I'll be sure to tell them about my Gerber Collision experience,"
OH - 3912 Youngstown Rd, Warren - 12/14/12
I WAS HAPPY WITHTHE REPAIR AT THE WARREN SHOP, I WAS TREETED VERY WELL AT THE DESK A ND HAPPY WITH THE REPAIR WORK. I WOULD RECOMEND THIS SHOP TO MY FREINDS.
OH - 394 W Olentangy St, Powell - 12/13/12
Just wanted to say that we are 100% satisfied with Gerber Collision & Glass. They kept us informed on a regular basis as to the status of their work and the staff couldn't have been more helpful. Our car door was damaged in a collision and needed replaced. When we got our car back, it looked great...even the paint job...you couldn't tell anything had ever happened. We recommend Gerber 100% and if we ever need repairs again, Gerber will be our choice.
OH - 1046 Dublin Rd, Columbus - 12/13/12
I wanted to let you know what a great experience I had working with Ozzie Maya. I had a work van that had sustained some damage in the rear door. This being a maintenance vehicle, I wanted to minimize the cost of repair, but have a repair that looks good. Ozzie worked his magic. While I was waiting (less than 10 minutes), Ozzie got on the phone and called several sources to see what he could do to replace the door. To my surprise, he found a replacement with a color that matched my van (no painting needed). This saved me money and time. The work was completed within a day and you would never know the door had been replaced. Excellent job! Please thank your Team and especially Ozzie.
OH - 6101 Cleveland Ave, Columbus - 12/12/12
Hi Tyler. Thanks again to you and everyone there...you all were so nice and very helpful while our Kia was getting repaired. I really appreciate having the lights fixed, too! thanks and Happy Holidays!
OH - 1046 Dublin Rd, Columbus - 12/7/12
Dear Dan,I just wanted to drop you a note to tell you how appreciative I am of the great service that Ozzie and his staff gave me this week while my car was being serviced. I have used your company, True to Form, several times over the years and have always received excellent service. My car looks great! I am especially thankful for Ozzie expediting repair by weekend so I could have my own car again - I really was not comfortable in the rental car - of course he offered to arrange for another one - but I was capable of that if I really didn't want to drive it all weekend. So, he surprised me this afternoon w/my car. Thanks. Bonnie Wasson
OH - 1046 Dublin Rd, Columbus - 12/6/12
Sounds good, thanks for your help - you guys do a great job and we're grateful for the partnership this has developed into!
OH - 6101 Cleveland Ave, Columbus - 12/6/12
I'm very satisfy with the service and recommend everyone. Professional job-well-done and courtesy services.
OH - 5461 Mahoning Ave, Austintown - 12/6/12
Since the car accident from past Sunday Dec. 2, this week has been a complete and total nightmare of hurry up's and wait's. The truth is, I expected more of the same for this morning. But instead something very good happened. I was very fortunate to be helped by a young lady by the name of Angela Davis. Not only was she extremely professional with her job, she exercised a true sense of caring and understanding. I have been in the truck stop business for over 30 year and I know the true assets of a company are it's people. They are the first thing the customer sees and they are the reason customers return. Gerber should be very proud of Angela Davis. As a result of my experience dealing with her, I will personally recommend Gerber Collision & Glass to everyone I can.
OH - 1046 Dublin Rd, Columbus - 12/4/12
Just a short note to commend you all for a job well done and to compliment you on your outstanding customer service! As you may recall, my family and I were on our way to Columbus, Ohio from Wilmington, DE when I hit a deer while driving my 2005 Town & Country mini van on Saturday November 3rd, 2012. Fortunately, none of us were hurt, but the van had some considerable front damage from the impact. No one likes to have an accident, but your prompt response to our needs helped make the situation more bearable. My van was serviced by you over the next almost 2 weeks and I picked it up on Friday November 16th. All seemed to be wonderful with the van until @ two days ago, when my “malfunction light” came on my dash and the van started making some unusual noises. After taking it to the local Chrysler dealer, it was found a valve not put in ... read more
OH - 5461 Mahoning Ave, Austintown - 11/30/12
Thank you so much for your kindness in my time of need. Tony was very understanding and kind. He deliver the car on time as he quoted. And my experience was pleasant and pain less. My car now looks the same way I purchased it. And I will be back when I need your services again. All the employee are nice and knowledgeable. thank you from the bottom of my heart.
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