North Carolina Feedback

NC - 2821 Capital Blvd, Raleigh - 8/23/13

I was pleased with the courteous and thorough treatment ... My car is as good as new

Rita G

NC - 562 US Hwy 70 W, Havelock - 8/22/13

From the time I was first contacted by Gerber by phone, to the time I picked up my finished vehicle, the A++ customer service, friendly personalities and great attitudes of the staff were above and beyond my expectations. This is not common in any modern business, especially a nationwide business that has seen success. The usual trend is to slack off in customer service once the profits have been made, but not Gerber - I was treated with absolute and utmost respect, given tons of details about the vehicle restoration process and made to feel comfortable during the days when I didn't see my vehicle - they even called to give me an update of what was going on. Even as I sat in the waiting area on the first day I came in, I heard the employee Angela on the phone ordering the parts immediately over the phone. I could go on and on about how ... spectacular the customer service was at this location, by ALL employees, not just one. I especially noticed how they spoke to each other - it takes humility, and professionalism to speak to one another with respect as they did. Angela even offered to tape my busted tail light cover back on so that I wouldn't have any trouble with not having a tail light in the week before my vehicle was scheduled to be repaired. I had my bumper, tail light, and trunk lid replaced. My car looks just like it did when I bought it, and much cleaner than when I brought it in. A lot of businesses could WOW their customers like this if they would only adopt the customer service practices that this Gerber location obviously has. They went above and beyond my expectations, in all facets of their practice. It was actually kind of hard to say goodbye. These are the kind of people you would want in your personal life as friends, because you can trust them. Thank you Gerber! I hope this business continues to offer this type of service for years to come. read more

Heather W

NC - 111 Commons Dr, Mooresville - 8/22/13

They were very helpful, friendly and made what was a bad time much more easy to deal with.

Mary Ann D

NC - 1426 S Miami Blvd, Durham - 8/22/13

Overall a good job. Whoever was last in the car left dirt on the door frame and inside next to the door handle

James B

NC - 562 US Hwy 70 W, Havelock - 8/22/13

Great company and very timely.

tracy c

NC - 712 Sunshine Way, Greensboro - 8/21/13

I needed the repair of a damaged rear fender of my Chevy Silvarado truck. The initial contact, follow up contact and final delivery of my repaired vehicle was done with the utmost of professionalism. My contact person, Michael Gaslon, was efficient, pleasant, polite, friendly and professional. The repair appears as new and was completed when expected. This is a well run business.

Randall T

NC - 111 Commons Dr, Mooresville - 8/17/13

My vehicle was serviced for bumper repair. It was a so perfect finish, it didn't appear there was a prior damage in the bumper. Awesome work!! Thank you!!

Mohamed Asif Manzoor H

NC - 1426 S Miami Blvd, Durham - 8/16/13

The service was excellent. The appointment was easy and care free without any frills to get my car repaired. This project was out of the pocket and not from an insurance company; I will if the need arrived use Gerber Body Repair again! Very courteous and customer oriented.

Alfred B

NC - 712 Sunshine Way, Greensboro - 8/16/13

Very happy with the work!

Randall G

NC - 3410 Durham-Chapel Hill Blvd, Durham - 8/15/13

Great job! everyone was friendly the work was done quickly without any hassle. Thank You

William D

NC - 201 Maynard Crossing Ct, Cary - 8/14/13

I had an absolutely professional experience and wouldn't hesitate to recommend this shop.

kirk E

NC - 1978 S New Hope Rd, Gastonia - 8/13/13

The service as far as repairs was unsatisfactory becsuse I had to bring my car back a couple of times for things that were not fixedproperly or not fixed at all. CAr was also returned to me with damage that was not there before. Marcy was excellent and provided great customer service at all times

christina c

NC - 562 US Hwy 70 W, Havelock - 8/12/13

"The entire crew @Gerber was fantastic! They were very understanding of my concern for my "Baby Girl" and kept me informed the entire time of her progress during the "surgery", LOL. I especially liked the text messages--nice touch Gerber-you rock! I'll be recommending you always..."

deborah m

NC - 1429 Mechanical Blvd, Garner - 8/9/13

Very pleased with the service and professional way I was treated. Repairs were made in the time I was promised. Would definitely use them again if I should need repairs (hopefully I will not.)

Judith O

NC - 3506 Bragg Blvd, Fayetteville - 8/9/13

Service was quick. They were friendly. The day the car was done the stayed late allowing me to pick up my car. Very helpful and kept me informed on the progress.

Mark B