North Carolina Feedback

NC - 8813 Ice Dr, Raleigh - 8/31/15

Everyone of the people I interacted with were excellent! A special thanks to Ray and Gus!

Darleen T

NC - 3410 Durham-Chapel Hill Blvd, Durham - 8/31/15

Awesome repair restoring my wreck from rags to perfect as promised and on time. Many thanks to RICK and everyone there! Great job!

Maurice M

NC - 801 N Main St, Holly Springs - 8/31/15

My car was hit and I was truly upset about the situation. When I went to Gerber I met with Kelly who made everything really easy and I am very grateful for his excellent customer service. I work for a major airline and I manager over 100 agents and if I could clone Kelly I would do so in a minute. Even the office staff was fantastic!

Sherrie C

NC - 8813 Ice Dr, Raleigh - 8/30/15

The service center was great! My car was dropped off on a Thursday morning and it was ready by 5pm on Friday. I asked the shop if they could replace a couple of my lights in the front of my car. They were able to do so...Free of charge. I was very grateful. That would have cost me a great deal had I taken my car to the Infiniti dealership. I would definitely take my car to this location again. Thanks yall!!

Gabriel C

NC - 3506 Bragg Blvd, Fayetteville - 8/30/15

They continued to keep me informed on the maintenance being done to my vehicle and had it finished before their estimated end date!

Aalana L

NC - 8813 Ice Dr, Raleigh - 8/30/15

Very polite and helpful. Highly recommend them.

Laura M

NC - 3410 Durham-Chapel Hill Blvd, Durham - 8/30/15

Fantastic repair -better than new! 08/2015 Rick and Team Gerber restored my wreck from junkyard to showroom glory on time and as promised. Thanks everyone! Maurice

Maurice M

NC - 201 Maynard Crossing Ct, Cary - 8/28/15

Excellent work. I could not tell where the damage had been. The work was done promptly, as well.

Caroline

NC - 801 N Main St, Holly Springs - 8/28/15

First I would like to thank Gerald and Pam for their AWESOME customer service. Car looks great and was washed and vacuum as well. Great Job Holly Springs.

Guy R

NC - 801 N Main St, Holly Springs - 8/28/15

Excellent service. The staff was very helpful and kept me aware of what was happening with my car and with the insurance company. They completed the required work in a very timely manner. I hope that I don't need any future repairs but if so I wouldn't hesitate to go to Gerber again!

Stacey O

NC - 8813 Ice Dr, Raleigh - 8/27/15

Absolutely excellent service. Great communication and car was ready in a day. At my request, they even took car to local inspection station for annual inspection to save me time. Will definitely use Gerber again.

Erin A

NC - 3410 Durham-Chapel Hill Blvd, Durham - 8/27/15

I was hit on the coast and the back of my Sorento did a good job of absorbing the impact, however, the lady that hit me caused some damage to my vehicle. Thus, I had to get it repaired, so I went to Gerber where Jeff, Jamie and Linda helped me, both with the estimate and drop off and pick-up for work completion. There was a minor glitch in my paperwork as they had my phone number wrong (out-of-state, and lots of 3's)....So, when I called to check-in, I was told it was in clean-up and they'd call back when ready. A minute later Jamie called and told me they had my number wrong and the car was ready. My Italian temper vanished the second I was told my car was ready. When I walked in, Jamie brought me right to the front of the line and within seconds, I turn around and there is Jeff whisking me away to take a look at his work. The car was ... super shiny, sparkling and aesthetically a hell of a lot better than the dirty vehicle I left with them. Jeff explained exactly what he did and WHY he did what he did. Customer Service is a brash industry. Although we met due to unfortunate circumstances, I am a pleased consumer with this specific location and staff. I will recommend this establishment to anyone in need of services. Most of all, my review of 5 stars comes not only from the exceptional body work, but because of the human beings behind the operation, Jeff, Jamie & Linda. I'm sure there is other staff, but I dealt with these three specifically. Jeff is a behind AND in front of the scenes mechanic/auto-repair Master. I am so very pleased with my experience. Thank you, thank you! I could tell these people enjoy coming to work and helping others; people who hate their jobs are easily spotted. Great job, guys and gals!!!!! And, again, you have my gratitude and respect!!! Best read more

James

NC - 801 N Main St, Holly Springs - 8/27/15

Very positive experience from the front desk to the service manager . Very professional and courteous. Communication via email and phone was excellent. My car looked like it was brand new and I got it two days early! Also cleaned the inside. Very impressed and would use and refer again.

ELIZA D

NC - 6013 Victory Lane, Concord - 8/26/15

Great service, excellent job, really appreciated the helpful, friendly staff!

David G

NC - 1140 US Hwy 70 SE, Hickory - 8/26/15

Awesome service from preliminary estimate to final pick-up. Suni B. was top flight in all aspects of the repair. Appreciate the customer service aspect of my visit, and of course the repair done.

David M