Maryland Feedback

MD - 19560 Frederick Rd, Germantown - 11/18/15

My car was returned looking like new and a day earlier than promised! The staff were a pleasure to work with.

Jennifer G

MD - 1047 Maryland Rt 3 N, Gambrills - 11/17/15

I could not bring up the web site given me but I did want to let all know that the recent service provided by Gerber was OUTSTANDING on the repair of our 2010 Scion XB F.rom the personal,friendly greeting of Amy to the final pickup in a shorter time than promised, everything was done to perfection.The entire staff were expectional!!

Frank A

MD - 7706 Race Rd, Jessup - 11/12/15

From the moment you walk in the door, Gerber collision treats you like family. The staff ensures they can work around the customer schedule to avoid inconvenience. Gary and Kelly will make you feel that you can trust them to take care of your vehicle's needs

Cecil R

MD - 8528 Baltimore National Pike, Ellicott City - 11/6/15

Counter personnel most cordial, welcoming and thorough. Estimate was timely with further timeliness of contacting me re: additionally discovered work needed. Thorough review of work done, conducted at the vehicle by facility manager, who was most professional, yet made me feel that I was a priority, to include explanation of why certain tasks were performed and that quality replacement parts were used. Vehicle detailed in excellent condition. Payment and exit supervised by manager and counter personnel very efficient. Can I say any more? I'm a fan!!!

Hayden R

MD - 7706 Race Rd, Jessup - 11/4/15

All in all the service was A+ , The customer support and the demeanor of the staff was great !!! Kelly was very helpful in all the questions I have and she's great in customer service (she always smiles and greet customers with respect) - Emails and phone calls for update, that's awesome. First time I got a service where I feel important. I'll definitely recommend your shop to my friends. Keep it up ! ! !

Joselito L

MD - 19560 Frederick Rd, Germantown - 11/3/15

Wonderful customer service from start to finish, both on the front end and behind the scenes. From the moment I walked in, I felt as if I was your #1 customer. Not only was I happy with your work on the repair, I was happily surprised that you took the extra time to cleaned the inside and outside of my car, from the dusty dashboard down to the tires and rims. The extra effort of cleaning the INSIDE of my car and making it smell fresh was the "cherry on top" that made me realize how much Gerber appreciates my business. I also LOVED the "auto watch" service that sends me pictures and an update on the progress of the work being done. Your the best! I've already begun recommending Gerber to anyone who will listen. Great Job!! Thanks for taking such good care of me and my vehicle.

Peggy (Margaret) H

MD - 8528 Baltimore National Pike, Ellicott City - 11/2/15

They did a excellent job and a short period of time. Third time using this company. I hope I do not need another repair, however, if that comes about, I will use them again.

Paul K

MD - 9943 Washington Blvd, Laurel - 10/30/15

Great experience. Everyone was great special thanks to the girls Morgan and Elena. They were generous

minh n

MD - 7706 Race Rd, Jessup - 10/30/15

Quick repairs to my Subabru that was rear-ended. The team (Ashley, Kelly, Kim) that took care of my car was enthusiastic and kept me well informed along the way. The car looked great when I got it back.

David

MD - 7706 Race Rd, Jessup - 10/30/15

Excellent Service did a wonderful job on my Bumper Number# 1 Service

Billy S

MD - 19560 Frederick Rd, Germantown - 10/29/15

I recently had my car serviced her this past week and WOW, what a great job they did. I couldn't had asked for better customer service and professionalism by the whole staff their. I will definitely recommend this establishment to anyone in need of repairs. Thank you so much for the great work!

Michael T

MD - 9943 Washington Blvd, Laurel - 10/28/15

Excellent customer service. Elena and Eric gave me great customer service. There is a wonderful team in Laurel. I would recommend their service.

COLLETTE B

MD - 8528 Baltimore National Pike, Ellicott City - 10/27/15

Christina provide outstanding customer service with frequent updates on the status of my vehicle. She went above and beyond to have my car delivered to me when I was not able to pick up for a few days once it was complete.

Richard K

MD - 8211 Snouffer School Rd, Gaithersburg - 10/27/15

This is my third or fourth experience with Gerber, and each time I have been absolutely delighted with both the quality of the repair service, AND the customer service provided by the staff at the customer reception area. This is a top notch repair facility; I would not go anywhere else! Please share my thoughts with others as you like.

William N

MD - 7706 Race Rd, Jessup - 10/27/15

I would like to thank Ashley, Kelly and John. Quick, friendly service, and frequent updates were very appreciated. The workmanship performed was excellent. Thank you.

Janice L