Maryland Feedback

MD - 19560 Frederick Rd, Germantown - 3/22/23

The customer service team is great! They assist you as soon as you walk in the door. They are courteous and respectful. They make you feel right at home. The work is done in a highly fashionable manner. The service is great, smooth and straightforward. Great job every time I need assistance.

Sharon E

MD - 7706 Race Rd, Jessup - 3/4/23

Everything was excellent, thanks for making my car look brand new again!

Kendall W

MD - 8528 Baltimore National Pike, Ellicott City - 2/25/23

Excellent customer service. Friendly staff. Scratches on side panel See below

Roxanne M

MD - 7706 Race Rd, Jessup - 2/1/23

Great job! Beautiful work!

Sandra V

MD - 8528 Baltimore National Pike, Ellicott City - 12/23/22

Hello, I recently had my Camry TRD repaired at the Gerber in Ellicott City. I was devastated when the accident occurred as I take my car and its appearance seriously. Kim provided me with consistent updates, and not only was the vehicle returned to me in better condition then it was previously, but it was also completed prior to the week being over. Exceptional service, quality, and craftsmanship from Ellicott City. I will be using Gerber again.

Damien B

MD - 609 Frederick Rd, Catonsville - 11/7/22

Work was performed quickly and we received updates. My only complaint is that our original written quote indicated 5 days of work, with the potential for the to extend to 8. When I dropped our vehicle off, I was told 12-15 days, which is dramatically different. As it turns out our vehicle was done in less than 4 business days. That was a pleasant surprise, but I wish I could've skipped the worry about being without the vehicle for so long.

Debbie R

MD - 3420 Ellicott Center Dr, Ellicott City - 11/2/22

Kim and her staff were professional and informative during a very stressful time (I had collision repair done). Couldn't have asked for better service, very personal and the car was delivered on time and I was kept informed every step of the way. The car wash made it sparkle!

Sarah N

MD - 8528 Baltimore National Pike, Ellicott City - 10/25/22

Great experience! Staff was friendly and the work was done right. Exactly how a customer service experience is supposed to work. Thanks again!.

james g

MD - 19560 Frederick Rd, Germantown - 9/22/22

Great service. Professional and very satisfied with the whole process. Special Big ups to Harry.

Macdonald U

MD - 19560 Frederick Rd, Germantown - 9/12/22

The staff was courteous, knowledgeable and provided a thorough explanation of what to expect. The expected turnaround time to receive my truck was 1 day less than anticipated. I'm very satisfied with the work. I would recommend them for customer service, workmanship and professionalism.

Yvonne H

MD - 5106 Branchville Rd, College Park - 9/8/22

I am extremely satisfied with the level of service care and attention I received!! THANK YOU all for providing amazing service and work to my car!! You all deserve more than 5 stars!! I definitely recommend you & without a doubt will use you all again!!

Monica D

MD - 1123 Old North Point Rd, Dundalk - 8/30/22

My vehicle was brought in on 8/7/2022 due to an accident the initial completion date was supposed to be on 8/26/2022, but they had a small hiccup which pushed my completion date to 9/2/22 to my surprise, I got a message from them today 8/29/2022 letting me know that my vehicle has been completed, as far as the delay I didn't have a problem with because it does happen, I was excited to find out that my veh was ready for pickup and to my amazement, it looked like a brand new car like nothing had ever happened to it, these guys are amazing and Justin, My man Justin I appreciate u keeping me up to date on the daily about my vehicle, you made my life so much easier thanks a millions and they also swapped out my badges for me and washed her up you guys are awesome

Elisamuel D

MD - 7706 Race Rd, Jessup - 8/22/22

I was very impressed with the service at Gerber Collision. Our car had a split fender from something that hit the front of the car after falling off a truck in front of her while my wife was driving on the highway. Even though Gerber had an extremely busy schedule and it was looking like I might have to wait a month before my car could be repaired, their customer service rep, Liz, was extremely helpful and managed to get my car squeezed into their schedule 2 weeks earlier than expected. Liz was extremely helpful and communicative throughout the entire process. She called me to come and look at an unexpected issue unrelated to the claim, and brought the car around for me immediately after I arrived. The entire way, she kept me informed and answered all my questions. After 2 days, my car was ready. It looked brand-new, and the new fender ... was painted and matched perfectly! I will definitely use Gerber Collision again if the need arises in the future. read more

Andy

MD - 7706 Race Rd, Jessup - 8/18/22

My car was repaired in almost week before scheduled. Staff were super friendly and provided great customer service. Liz kept me updated and was super insightful. It seemed like she really cared and wanted me to get the best service possible. My car looks brand new, it's almost as if nothing ever happened to it. The quality of the repair is seamless and sturdy. I was really taken care of here and a lot of unnecessary stress was avoided.

Margaret K

MD - 7706 Race Rd, Jessup - 8/11/22

I just wanted to thank Roberto and the entire GERBER team for the excellent customer service provided for my wife's "baby". Body work was excellent and beyond expectation! You guys rock and thank you for your excellent service!

R D