Lafayette, LA - 6885 Johnston St
LA - 6885 Johnston St, Lafayette - 10/9/22
We were involved in an accident in Abbeville, LA on 9/21/22 when an 18-wheeler hit the front end of our 2018 Chevy Tahoe. Our Insurance Company, State Farm, helped us to identify repair companies in the area as we live in Baton Rouge, La, about 67 miles away. We selected Gerber Collision & Glass, 6885 Johnston St., Lafayette, La and now know that we made the absolute best decision in choosing them. The office manager, Sherri, was always available and answered our multitude of questions with patience and efficiency. Jolene called and texted frequently to keep us updated on the progress of our repairs. We were pleasantly surprised at their high level of service and communication. We received our car back ahead of time and appreciated their outstanding service. This location can serve as a model of customer care and service for all of ... your locations! read more
LA - 6885 Johnston St, Lafayette - 7/9/22
Sherri A. at the Johnston Street, Lafayette LA location was amazing to work with. She showed such compassion when she learned of my husband's accident. After the accident, I was dealing with the tow yard and claims adjuster while at the hospital with my husband. After days of not making headway to get his truck to Gerber, it was so refreshing to meet the beautiful young lady I had been speaking to on the phone when I called almost daily to see if the truck had arrived. Her first question always was, "how is your husband?" I don't typically submit reviews but I felt I had to let you know what type of person you have greeting customers on the phone and at the front door. She is an exemplary employee who truly knows what customer service is all about. When I left there, I felt everything was going to be handled just as Sherri said ... it would be! I give her 10 Stars out of 10! read more
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