Kennewick, WA - 6211 W Okanogan Ave
WA - 6211 W Okanogan Ave, Kennewick - 11/1/23
My estimator was Lilly , she was great since the beginning , she was so kind and explained to me the whole process , My vehicle is a total loss, I just appreciate all the effort and information , I am a nurse and she was always available for me (even when I called her after hours). I appreciate her kindness and I will come back if needed. Thank you Lilly Vargas .
WA - 6211 W Okanogan Ave, Kennewick - 8/25/23
I just picked up my vehicle , me and my husband are extremely happy with the service received by Lilly, She was very knowledgeable and I am so glad she is my new go-to person , she gave me her personal cell pone and was able to get us brand new doors instead of used ones, I loved that she was available even afterhours . This company just gained a new customer , Thank you Lilly V.
WA - 6211 W Okanogan Ave, Kennewick - 3/24/23
You have an excellent team that took care of me and my vehicle and I'm so appreciative thank you! I definitely will come back if I have to and I will be recommending it to everyone I know. The entire crew there is awesome!
WA - 6211 W Okanogan Ave, Kennewick - 1/11/22
Great work and spot on re estimated time to completion. All questions answered and great communication and progress updates!
WA - 6211 W Okanogan Ave, Kennewick - 10/12/21
Great Job, Paint looks great. Got it back nice and clean. Very happy with the color matching of the paint
WA - 6211 W Okanogan Ave, Kennewick - 8/16/21
Christopher R was great to work with, all work was timely and done very well. We are happy with the results and will be back again if we need to.
WA - 6211 W Okanogan Ave, Kennewick - 5/28/21
From the first time I contacted this company to discuss the repairs to my vehicle, I was impressed by the professionalism of everyone I dealt with, from the receptionist to the manager. The repairs were done well and in a timely manner. When I went to pick up the vehicle, I found fresh scratches and other damage in the same area that had just been fixed. The estimator who had handled most of the contact with me saw the damage and quickly figured out that someone else who had parked next to my vehicle had backed up and struck my vehicle. He alerted the manager, who quickly made arrangements to fix the damage and provide a rental car for my use. She said that they would check their video surveillance and figure out who caused the damage and then deal with them. I very much appreciated the quick handling of the situation and would not ... hesitate to come back if I am again in need of body work. I also will recommend this place to anyone who needs this type repair. read more
WA - 6211 W Okanogan Ave, Kennewick - 5/3/21
Great workmanship and communication! Highly recommended.
WA - 6211 W Okanogan Ave, Kennewick - 2/26/21
WA - 6211 W Okanogan Ave, Kennewick - 2/18/20
Russ was absolutely fantastic and extremely helpful during the ENTIRE process. A huge helpful factor is the text message updates from beginning to end. Tracy was just as willing to help and very thorough! She looked even better than brand new (just as we took her in as new). Fatima's customer service as the front desk, could have been a little friendlier. Overall... we will most definitely ONLY use this location from here forward and will recommend this location specifically to our friends and family!
WA - 6211 W Okanogan Ave, Kennewick - 11/21/19
ALWAYS GREAT WORK !! WILL CONTINUE TO USE AS NEEDED
WA - 6211 W Okanogan Ave, Kennewick - 5/4/19
Truck was like new after repair.
WA - 6211 W Okanogan Ave, Kennewick - 11/27/18
The updates and explanations were done timely. This was a big job and I am happy with the work that was done. I would highly recommend Gerber to people I know. THANKS!!
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