Kansas Feedback

KS - 3131 N Ridge Rd, Wichita - 3/18/24

My new care experienced a hit and run in a parking lot on Christmas eve. My first experience with Gerber, I arrived at 5:00 not knowing they closed at 5:00. It was rainy, but Robbie unlocked the door and followed me to my vehicle. He explained I would need to schedule a time for an estimate for a more thorough evaluation, but he believed the damage to be minimal. I scheduled an appointment and returned. I spoke with the receptionist, Hayleigh, who was amazing at working out a time after work that I could return. Robbie started with a comprehensive evaluation of the damage. He was able to estimate what parts were needed, when the parts would be in and scheduled our appointment accordingly. Gerber coordinated with my insurance company as well as the car rental agency. I took the car in, the car rental agency picked me up and took me to the ... agency to complete the paperwork and issue a vehicle. Upon examination, Gerber discovered additional damage not originally expected in the initial quote. They immediately called to communicate their findings. Gerber shared the unexpected findings and the new estimated completion date with me, my insurance company and the rental agency. Additional parts were necessary. Gerber estimated when the parts would be in. Once the parts were secured, a new estimation date was established. Gerber communicated with the insurance company and the car rental agency. He continued to communicate with me through the repair process and was able to beat the estimated completion date by one day. He called and I returned to pick up the car. Robbie went over the repairs and gave specific instructions for the care of the car to allow the paint to cure. They asked me to leave the rental car at Gerber and the rental car company picked up the vehicle. Saving me the hassle of coordinating another driver to drive my car to the rental agency following me with the rental car to complete the rental transaction. The whole process was seamless and far less stressful than I had anticipated based on a previous experience. Gerber staff is amazing, from the first encounter, the appointment made by the receptionist, Hayleigh. Robbie who helped with the initial estimate and then explained the repairs and gave specific care instructions, and Chad who constantly kept in touch to share the progress of the repairs. I could not have asked for a more positive experience. read more

Susan S

KS - 135 S Fir St, Olathe - 3/15/24

Amber O. did an excellent job of explaining my damage and keeping me updated on the repair progress. Everyone was courteous and friendly. My car looks like new, the inside was clean and someone e changed the clock after daylight savings time. Hopefully I will not need their services again but I would return without hesitation if I do.

Larry S

KS - 10760 W Kellogg, Wichita - 3/1/24

Eric B, staff and technicians were so friendly and professional!!! We were so pleased with our results, highly recommended, thank you for the excellent service!

Jo R

KS - 10760 W Kellogg, Wichita - 2/14/24

Gerber was easy to deal with and did a great job. Sammi made things so simple!

Jeremy S

KS - 3131 N Ridge Rd, Wichita - 1/31/24

Well done, and when promised.

Dana S

KS - 5617 W Kellogg Ave, Wichita - 1/31/24

My car was fixed looked over thoroughly and good communication with Paige with reassuring words. Car came back clean and well taken care of

Debra H

KS - 5617 W Kellogg Ave, Wichita - 1/26/24

No need to "shop around" for a collision repair business... drive directly to (or get towed to) Gerber Collision West Kellogg!!! Orlando, Paige and everyone working on my car repair took all my stress away from start to finish!!! Excellent Communication, Excellect Like New Repair!! Thank You!!

Kim W

KS - 8532 E 32nd St N, Wichita - 1/25/24

The absolute BEST!!! Chris and his team are WELL beyond top notch. Their customer service is excellent, personable, and they always provide updates that you didn't even anticipate. I have never experienced such care before. I highly recommend them and please contact me if you would like more thoughts.

Carolyn

KS - 1427 E 1st St, Wichita - 1/22/24

Great service - job finished quickly and professionally. Estimate and actual charge were right on. Thank you

Scott R

KS - 1427 E 1st St, Wichita - 1/15/24

Ryan and Danny were great and they were able to fix my car (damage caused by hit and run) before the estimated completion . I also had a flat tire when I picked my car due to winter and they were able to fix that as well

Yashika S

KS - 1427 E 1st St, Wichita - 1/15/24

Great service and communication!!

Matthew P

KS - 10760 W Kellogg, Wichita - 12/20/23

Dear Gerber Collision and Glass, My wife and I are very pleased with your work staff in the office for keeping us always updated with the progress of our Subaru After severe damage from a deer hitting us while driving at 70 mph over Thanksgiving weekend. All the damage to our vehicle was repaired in a very timely manner considering all the damage. And paint was matched and applied very nicely. Even adjusted or fixed drivers new side mirror After it wasn't turning right. We are very impressed and will recommend Gerber to others in need of repairs. Thanks so much. Larry and Brenda N.

Larry N

KS - 3131 N Ridge Rd, Wichita - 11/8/23

Gerber has always been very friendly, fast and provided great communication.

Lisa S

KS - 3131 N Ridge Rd, Wichita - 10/28/23

My repair was done quickly and I was suprised that they cleaned my car inside and out. Wasn't expecting that at all!!! I will be sure to take my future business there and recommend them highly!

James S

KS - 5617 W Kellogg Ave, Wichita - 9/17/23

Great job

Jan L