Jackson, MI - 2596 Airport Rd

MI - 2596 Airport Rd, Jackson - 5/7/26

Hello Gerber Team, I wanted to share how genuinely grateful I am for the service I received at the Jackson, Airport Road location. The quality of the repair was outstanding, my vehicle looks great, everything aligns properly, and it functions exactly as it should. What truly set your team apart was the customer service and communication throughout the entire process. I received consistent updates and always knew the status, timing, and next steps, which made everything feel organized and manageable. I also want to recognize how pleasant and professional every interaction was, whether in person or over the phone. Any time I called with a question, the conversation was calm, helpful, and transparent. Michael in particular went to bat for me. He took the time to understand what was happening, communicated clearly, and advocated for me ... regarding the concerns I had with Enterprise. It was honestly reassuring to have an open, direct conversation with someone who was willing to step in and help resolve an issue that was not even Gerber's fault. Abby at the front desk was also exceptional. She was welcoming, extremely knowledgeable, and communicated with a level of professionalism and skill that I did not expect from a typical front desk role. She made the process feel smooth and handled everything with confidence and kindness. On drop off day, the Enterprise rental pickup became a stressful situation because I could not get ahold of Enterprise, even though the pickup was scheduled. When I arrived at Gerber, Michael stepped in immediately, got on the phone himself, waited on hold, and helped coordinate the pickup while I was able to wait there. He stayed calm and handled it with patience and professionalism, and it made a huge difference in the moment. Even though that rental issue was outside of Gerber's control, your team took ownership, coordinated directly with Enterprise, and made sure I was not left stranded. That level of accountability and care is rare. Later on, when it came time to return the rental, your team again stepped in and took the lead. You let me leave the Enterprise rental with you and you handled the return and coordination directly, which meant I did not have to deal with Enterprise again. That alone removed a huge amount of stress and was above and beyond what I expected. When I arrived to pick up my vehicle, everything was organized and seamless, and I left feeling confident in the repair and genuinely appreciative of the way your team operates. You have a really great group of people here, and their professionalism and kindness are above and beyond. Thank you again, I will absolutely recommend this location to friends and family. read more

Makena L

MI - 2596 Airport Rd, Jackson - 5/6/24

I have had both of my vehicles repaired at Gerber and I'm extremely satisfied with their work. Employees at Gerber are friendly and they put your mind at ease that the repairs to your vehicle will be done right the first time.

Russ W

MI - 2596 Airport Rd, Jackson - 2/3/24

The guys did an excellent job on the repair. I was surprised when I opened the front door of my truck and saw that they had detailed the interior of the truck. That was unexpected. It looks brand new!!!

Bruce S

MI - 2596 Airport Rd, Jackson - 6/15/23

Job well done. Gave me the feeling of having a new vehicle.

Stan M

MI - 2596 Airport Rd, Jackson - 4/13/23

Great job everyone

Thomas K

MI - 2596 Airport Rd, Jackson - 3/6/23

,** page ave Gerber not listed for me to choose..Received estimate after hitting a deer.. they order parts and got my SUV done ..very satisfied with customer service and the work was done. Would highly recommend Gerber on Page Avenue.. 100% satisfied

Mary C

MI - 2596 Airport Rd, Jackson - 2/13/23

They did a great job on my car and completed it many days in advance of the estimated time.

Rod G

MI - 2596 Airport Rd, Jackson - 2/7/23

Thank you!! Great job, looks fantastic, great communication, honest, reasonably-priced, amazing staff that is friendly and the coffee in the lobby is a great perk!!

Kassondra B

MI - 2596 Airport Rd, Jackson - 12/7/22

Very happy with the hail damage repair!

Dorothy Z

MI - 2596 Airport Rd, Jackson - 9/24/22

A very easy experience. Friendly, helpful. Would recommend to others.

Bette F

MI - 2596 Airport Rd, Jackson - 9/3/22

Great service, friendly and helpful staff. I've used this location a couple times and would highly recommend. Can't even tell my car got hit by that truck

Timothy C

MI - 2596 Airport Rd, Jackson - 8/25/22

Satisfied , good work

sherie l

MI - 2596 Airport Rd, Jackson - 7/28/22

We have always used another repair facility for our insurance claims. This time we were able to select Gerber and we are so glad we did. Wonderful service by amazing people.

Vickie R

MI - 2596 Airport Rd, Jackson - 6/30/22

Professional results, outstanding customer service, completed work sooner than expected. Thank you Gerber Service Team. Well done!

Kristine P

MI - 2596 Airport Rd, Jackson - 10/1/21

Great service! Friendly employees! Kept me up to date on what was happening! Got my truck back right on schedule.

Patricia L