Illinois Feedback
IL - 1904 Lehigh Ave, Glenview - 6/30/11
The personnel were respectful and kept me updated of the work being done in the car. It was repaired and finished as promised. Hue was very helpful and accommodating.
IL - 1904 Lehigh Ave, Glenview - 6/30/11
Tony was amazing! He contacted us every day and kept me in the loop on what was going on. I will definately be refering customers to work with Tony. You guys have an amazing employee! Keep up the great work!
IL - 1060 W Huron St, Chicago - 6/30/11
Tim Dulin and his team did a great job giving me an aggressive and fair estimate and squeezing me in for a one-week turnaround. The car looked good when I got it back and it was even repaired a day earlier than expected. Big fan of Tim's work.
IL - 8250 N Skokie Blvd, Skokie - 6/30/11
Everything was great! Your staff, from the receptionist to Jim the estimator, were professional and courteous. They made this stressful event in our life fairly painless. The workmanship of your repair technicians is quite amazing. I am very happy. I would recommend your services to anyone and I will return for your services in the future if the need ever arises again.
IL - 8250 N Skokie Blvd, Skokie - 6/30/11
David Martinez was thorough and courteous in explaining the collison repair. He explained everything very well, and was patient in answering my question. Excellent service.
IL - 8250 N Skokie Blvd, Skokie - 6/30/11
Everything was great. The repair was 2 days early which was much appreciated.
IL - 8250 N Skokie Blvd, Skokie - 6/30/11
Very good and pleasant service.
IL - 8250 N Skokie Blvd, Skokie - 6/30/11
David was couteous and provided me with the estimate quickly. I was kept informed of the repair and it was done on time as estimated. The job was well done and I was very satisfied with the work done.
IL - 19 S Route 59, Aurora - 6/29/11
Gerber treated me with respect and had my vehicle repaired in a timely manner.
IL - 2360 Ogden Ave, Downers Grove - 6/29/11
We have used Gerber several times over the years for repairs, and have always been very happy with the work done and the service from the employees. Our State Farm agent recommended them to us, and we would also recommend Gerber to friends and family.
IL - 1904 Lehigh Ave, Glenview - 6/29/11
Job done perfectly, as promised and on time. Tony was my point of contact and he was both communicative and responsive. It is a welcome change from what is going on everywhere else to have such attentive customer service.
IL - 5948 N Northwest Hwy, Chicago - 6/29/11
Thankfully I don't need to have collision repair often but I am so glad I found Gerber when I did need it. I cant say enough nice things about my experience with them. Very friendly service, great at giving updates on car repairs, superior help with rental car. When body work is done and they aren't sure the mechanics of the car are right too, they make sure it gets looked at and repaired. (Where my car was hit it caused damage to struts) They also did all the claims with my insurance so I only needed to pay my deductible. If you need collision repair or auto glass on your car, Gerber is the place to take it. You wont be sorry you called them!! I will most certainly be recommending Gerber to all my family and friends.
IL - 1001 Remington Rd, Schaumburg - 6/29/11
I have a 2003 Mazda Miata that I bought new 7 years ago after wanting one for 15 years. My wife and I are both retired and although it is now an exotic or expensive sports car, it provides us with many fun summer getaways. I have babied the car since new; always garaged during the winter, regular maintenance, hand wash and wax regularly. With roughly 32,000 miles on it a few weeks ago I was sitting at a stoplight and a Honda Pilot suddenly backed into me, thought he was too far into the intersection and didn't see me. I was heartsick. Jim at Gerber was a total professional and could see how much my car meant to me. He assured me they would make it look like new again and explained the process thouroughly. After parts were ordered, I brought it into Gerber for the repairs. I picked it up today (ready when it was supposed to be). I am ... read more
IL - 3425 N Halsted St, Chicago - 6/28/11
Highest marks for Pete Desmarais very professional in all aspects of handling my accident.
IL - 3425 N Halsted St, Chicago - 6/28/11
My service/repair experience at Gerber was very positive. I worked with Pete Desmarais and he was very helpful and followed through in a timely manner with the initial estimate, which was actually a little higher than the actual final repair charges. The repair time projected by Pete was also accurate, which was important due to a family trip that was scheduled. The ladies I worked with on the paperwork were also very helpful and were obviously anxious to make sure my experience was a positive one. This is probably the 5th or 6th time I have worked with this Gerber branch on a repair and my experience has generally been very positive. but I did notice on this visit that everyone seemed to be especially cooperative and helpful and it was definitely appreciated.
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